All GoodAccess Reviews

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Sergi

Verified reviewer

Management Consulting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Good and simple

GoodAccess ensures that remote employees can securely access company resources

PROS

Dedicated business VPN with 35+ gateway locations.Simplified remote access to business resources.Good security measures, such as identity-based access control, traffic encryption, and MFA.Easy deployment, both on mobile and computersCost reduction in network security management.

CONS

Nothing relevant, it just works as expected

Reason for choosing GoodAccess

Simplicity of use and deployment

Marek

Verified reviewer

Program Development, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Premium VPN service at $1.9/user – excellent!

Finally, an affordable & easy-to-use VPN for small businesses. The cost of $1.9/user in GoodAccess is much affordable than other solutions starting at $8/user. It’s also a user-friendly experience. 10/10.

PROS

Excellent! Fast & stable connection via desktop and mobile apps. Premium service without compromise just for $1.9/user. Great customer support. Can only recommend it!

CONS

Really not much. We’d also appreciate a Linux app. It’s suited best for 100 users – but if you contact the sales team, you can get a custom offer.

Vendor Response

Hello Marek. Thank you very much for your kind review! We really appreciate your feedback. Best regards. GoodAccess team

Replied March 2021

Japheth Immanuel

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Very Good Service They Provide!

The experience is the best, this is the first VPN Static IP provider that I used and never regret using it.

PROS

I like the ease of using the software, Stability and Good Service it gives.

CONS

The Customer service is not 24/7 I guess. I need to wait 12 hours for a representative to respond when I had a little problem.

Reason for choosing GoodAccess

I only have a small team and it serves best. I purchased two gateways and using them until now since I started.

Vendor Response

Hi Japheth, thank you very much for your great review! Thank you for your feedback regarding customer service accessibility. I've passed to our management.

Replied May 2021

Muhammad Hassaan

Consumer Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2021

Nice Pricing, lack of customer support

PROS

Pricing is very attractive, as a startup we all love the pricing of GoodAccess

CONS

Customer Support and disconnection and reliability issues

Vendor Response

Hello Muhammad, thank you for your review. We really appreciate the feedback. I'm very sorry to hear that you had bad experience. I'll contact our customer support and we'll take a look at your issue immediately.

Replied May 2021

Alejandro

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2023

Totally recommended

Personally I have no complaints about good access, it keeps me anonymous and safe while I browse the internet, it provides me with reports and its administration module, according to my colleagues, is quite intuitive.

PROS

Its ease of use and portability, thus allowing any member of the company to enjoy all the features related to information security offered by the tool

CONS

Some additional indications are missing for people who are not from it

Jean-Michel

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Totally satisfied customer

The product does exactly what I need it to - provides me and my team with a static IP vpn

PROS

It works exactly as expected and it is very easy to get team members to use it

CONS

I have not found any flaws and have absolutely nothing to complain about

Reason for choosing GoodAccess

The price was really good, and the communication with their team was excellent

Vendor Response

Hello Jean-Michel, thank you for your great review!

Replied June 2021

Daniel

Outsourcing/Offshoring, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Secure Gateway and VPN

PROS

Good Access provides our customers with a secure connection to our server, it is easy to implement and manage

CONS

there is actually nothing I don't like about this VPN

Francisco Luis

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Secure access to intrastructures

Network intrastructure is fast and in more than a year we have not had any issue. It is very safe and reliable.

PROS

We can access our intrastructure via VPN through the connectors and gateway.

CONS

Nothing, we use all the features and I have no complaints so far.

Reason for choosing GoodAccess

It was cheaper and offered better features.

Oliver

E-Learning, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

GoodAccess Keeps The Business Running

Very good. GoodAccess is a critical business tool and allows us to easily manage access to access controlled tools that aren't otherwise accessible. Especially over the past year while working from home, GoodAccess has allowed our entire company to work remotely with ease. We have very few issues and we rarely need to worry about how its working - I'd recommend it to any company looking for a good static IP VPN service.

PROS

GoodAccess is easy to administer, with a helpful web-based admin panel for managing users. Users are invited to the service by email and 9 times out of 10 can start using the VPN without any intervention from IT. It's easy for us to manage who has access and we find the service very reliable.

CONS

There's not much we find lacking! However, we would find it helpful to schedule the deactivation of specific users when invited (ie. invite them to have access for 3 months) as well as a native ARM-based application for M1 Apple devices (we're still able to use it on those devices, it just requires a different setup process).

Vendor Response

Hi Oliver, thank you very much for your awesome review!

Replied May 2021

Greg

Computer Software, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Solved our problem

PROS

Works flawlessly, near 100% uptime, simple and easy interface and stellar customer service. If you are looking for a stable VPN solution, look no further than GoodAccess

CONS

Nothing comes to mind, it works great!!!

Mohammed

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Static IP

Better Static ip provider - fast network

PROS

Iam using GoodAccess As static ip with my smtp servers in my company they helped me and they have clean ip in white list

CONS

maybe price for additional fuetures and multi users

Marcus

Entertainment, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

The perfect VPN package for a startup

We've been using GoodAccess on a daily basis for almost a year, and it's been no fuzz and only one very short downtime, so all in all I believe for what you're paying - it's unmatched!

PROS

GoodAccess offers multiple ways of connecting, which helps an IT admin a lot, as deploying to different devices and users is very simple and quick.

CONS

The only thing I don't like about the profiles generated, is that they don't come with auto login! I'm sure there's a quick fix to this, it doesn't really make a difference.

Reason for choosing GoodAccess

Pricing model, simplicity.

Adrian

Verified reviewer

Computer Software, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Perfect as static gateway for globally distributed team

Consistently excellent.

PROS

Price, ease of use, ease of setup, compatible with all operating systems.

CONS

Weird random avatar assignment when new users are activated.

Todor

Entertainment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

GoodAccess is a good VPN solution for a home user, as well as a corporate one.

We started using GoodAccess in our company after the migration from the "VPN Office" product by VPNStaticIP. Since most of our software development team works remotely (and/or from home), this service is exactly what we need to be able to monitor and secure the access to our internal company resources.

PROS

What we like the most is the ability to use OpenVPN technology and be able to configure the connection parameters ourselves. For a home user this is not of a significant importance, but for a corporate customer this is crucial. Also the support staff were always helpful in the few occasions that we needed them.

CONS

To be honest, there is not much not to be liked. Initially the back-end was lean on features (like port-forwarding for example). but as time passes more and more of these get added to the overall package. And even some original ideas that we didn't expect or require but might use in the future.

Vendor Response

Hello Todor. I thank you on behalf of GoodAccess team for your great review!

Replied May 2021

Zviad

Program Development, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Goodaccess VPN

When I decided to use VPN, I tried lot of companies but finally I found GoodAccess!

PROS

First of all you can enter the site and read what you will get after payment, this is very important. They have supper support team, if something, just click and they are standing next of you and know how to help you!

CONS

In this app you can't manage sites(block), but they are making updates very often, therefore maybe this will not be problem in the future !

Reason for choosing GoodAccess

Price, support and simplicity

Reasons for switching to GoodAccess

Price, support and simplicity

Vendor Response

Hello Zviad, thank you very much for your review. I've passed your feedback to our development team.

Replied April 2021

Oren

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING: