Hushmail

RATING:

4.6

(31)

About Hushmail

Hushmail is an email management and electronic signature solution that helps small to large businesses streamline operations related to user management, email encryption, and archiving, among other processes. It lets staff members redirect and forward emails from multiple addresses to a centralized email platform. Hushmail's secure web forms module lets employees use a drag-and-drop interface to create custom HIPAA-compliant forms and use eSignatures capabilities to validate the forms. It enables team members to restrict individuals from accessing specific email addresses by creating email aliases. Administrators can configure OpenPGP based encryption and set up two-factor authentication to ensure secure user experience. Hushmail comes with an application prog...

Hushmail Pricing

Hushmail is available on monthly as well as annual subscriptions: Small Businesses - $5.99/month/user Small Business Plus - $7.99/month/user Healthcare Businesses - starts at $9.99/month and $109/year Law Firms - $9.99/month/user Nonprofit Organizations - $3.99/month/user

Starting price: 

$11.99 per month

Free trial: 

Not Available

Free version: 

Not Available

Hushmail new client questionnaire

Hushmail Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hushmail

1 - 5 of 31 Reviews

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed November 2022

A good email service alternative

It is a great alternative to traditional emails for sensitive correspondences. A bit pricy at $49.98/year and leans its focus more towards healthcare.

PROS

Hushmail has been a good alternative to Gmail. It offers great experience with both users and non users. It is very easy to send an encrypted email to non users with an option to add security question. Of course this has often required prior communication where I establish a few details of my contact and sometimes we just agree on the answer via Signal application. The non user will often create a paraphrase but sometimes it necessitates I advocate for this as some tend to default to reading email through their usual platforms and therefore making the communication susceptible to being read by anyone. This is where I have kept hoping that Hushmail will in future allow free and basic user accounts just to mitigate this risk.

CONS

In most instances, Hushmail has worked for my use case. The emails for non account holders expire after 2 weeks. This is great for enhanced security but not so convenient for an extended period of communications that require a trail referencing to past emails. It would be good if I was able to set the period for email expiration beyond 2 weeks. That would be a great option.

Reasons for switching to Hushmail

Easy to send encrypted email to non account holders

Vendor Response

Thanks for your review. We're happy that Hushmail has worked out well for you. Regarding the email expiry date, you can extend it. Our Customer Care team will happily set a new expiry date for you. Please get in touch with them directly here: https://hushmail.com/contact/support/ Also, very soon, your recipients will be able to sign in using an account they already have, like Google, Apple, or Microsoft.

Replied November 2022

Triva

Hospital & Health Care, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Encrypted email that’s easy for my clients to use

Customer service is excellent. They get back to me right away. That could be worth the price.

PROS

I like that with Hushmail I can create alias emails for different uses. I like that sending attachments is easy. I like there is an app so I can use it one my phone.

CONS

I guess the only drawback is the price-it should cost a few dollars less. I wish that it didn’t show my return email address to the people I send it to. Here is why. In California, the agency that regulates marriage and family counselors consider emails as advertising. Therefore my email must include my full name, type of license, and my license number. So that pretty much kills the confidentiality on my clients inbox. A stone can see the email is coming from a psychotherapist. When I found out about the alias emails I could create, that solved the problem... the only drawback is that the aliases don’t have my website name after the @InnerFreedomConsulting.com. Instead, it has Hushmail info @nym.hush.com But at least I can use an alias to send emails to established clients-so confidentiality is maintained.

Vendor Response

Hi Triva, thanks for your feedback. It means a lot to us that you're happy with our services. The good news is that you can set up email forwarding addresses using your own domain (e.g. info@InnerFreedomConsulting.com). Our Customer Care team will be very happy to help you set these up. You can reach them either by email, support@hushmail.com, or by phone at 1-877-533-4874. They are available Monday through Friday from 7am to 5pm Pacific Time. Thanks again for your earlier feedback. Our team works hard to make sure you have the services you need, and your satisfaction means everything to us. All the best, Anabeli Fernandez, Marketing Manager

Replied February 2020

Katie

Insurance, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed September 2020

Botched information

Another money-greedy company that now regrets that they didn't start out money hungry and also their customer service sucks

PROS

This is a HIPAA compliant encryption service.

CONS

I'm grandfathered in to the "free" version, which they apparently no longer offer. To strong-arm me out of a product they did offer, they LIE about information. Every month or so, my "used storage" will jump wildly overnight (from 29% to 248% this month) . I've contacted support, via email about this twice and no one responds -- the confirmation page tells me that "subscription holders will receive priority" Basically, they no longer offer the "free version" and to hell with loyal customers. I was able to set up an automatic reply, directing my clients to contact me ANY OTHER WAY

Reason for choosing Hushmail

They lied to me & I believed them

Vendor Response

Thanks very much for your feedback. We're sorry that you didn't have a good experience with our Customer Care team. We tracked down your account and reached out to you to make this right. Thanks again for your feedback.

Replied September 2020

Nathan

Mental Health Care, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Great Secure Emails

Has been a great experience. No really issues so far.

PROS

That I am able to offer HIPAA compliant emails. Ability to send encrypted emails. Also was able to send one form in emails.

CONS

I noticed that if I go to add a contact, I frequently have to refresh my screen before selecting to add a client. I would enter the information and then it doesn't do anything unless I refresh, then I have to enter it again. I don't like that other people can't initiate an encrypted message to me, but I am assuming that is not because of Hushmail.

Reason for choosing Hushmail

I don't remember the other products, but reviewed all the main ones. This one seemed to meet my needs the best and was more cost effective for me. Also I like that you could send one form with it in emails.

Reasons for switching to Hushmail

Wanted HIPAA compliancy.

Vendor Response

Thanks very much for your feedback. We truly appreciate it. The good news is you can give your clients a way to initiate an encrypted message by using one of our secure contact forms. You can view a sample here: https://www.hushmail.com/secure-forms/templates/general/5b21885200b88-secure-contact-form/ and read more about our secure forms here: https://www.hushmail.com/secure-forms/ Our Customer Care team would be happy to help you get started with forms. You can reach them here: support@hushmail.com. Thanks again for your feedback. We're glad you consider us a 5-star service.

Replied March 2021

Kiley

Research, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed August 2023

Hushmail: Good For Email Encryption, But Lacks Functionality

I appreciate Hushmail because you get the features (encryption and a working email address) you pay for; however, I will no longer be using it because of the lack of functionality it provides.

PROS

I really appreciate the email/data encryption that Hushmail provides. It is nice to not have to worry about whether personal information will be leaked or stolen when I am sending it over email.

CONS

Hushmail is extremely lacking when it comes to not only functionality, but also customization. It feels extremely rudimentary.

Reasons for switching to Hushmail

I wanted data encryption.