Incapsula Software

4.61 / 5 (46)

About Incapsula


Incapsula is a cloud-based application delivery controller (ADC) platform, which uses a global content delivery network (CDN) to manage website performance, compliance and application security against distributed denial of service (DDoS) attacks across all networks. Designed for all business sizes in education, financial services, gaming, health care and IT industries, it provides solutions to simplify operations and reduce costs by facilitating management of various applications on a single platform.

Incapsula’s key features include web threat management, application firewall security, local and global server load balancing, a health monitor, a rule editor, exception handling and virtual patching. Additionally, it protects against all threats, from SQL injections and cross-site scripting (XSS) to remote file inclusion (RFI).

Support is extended via phone, online chat and documentation and pricing is available on request.



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Supported Operating System(s):

Web browser (OS agnostic)

46 Reviews of Incapsula

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(29)

4 stars

(16)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 46 reviews

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June 2018

Kevin from BeCharming.com

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

June 2018

After a DDoS attack that took us down during our prime holiday season, Incapsula stepped in to help

Pros

Our website was being hit with DDoS attacks during the prime shopping period for holiday, which was majorly affecting our business. After finally determining the cause, we searched for anyone that could help control the traffic to our website and block those attacks. Incapsula stepped in and immediately helped us get back to full strength. The cache feature also help with our Magento based e-commerce website, producing a faster user experience.

Cons

The pricing is a bit high, but when it comes to security of your website and preventing possibly disasters, you have to decide if that's worth it. After losing a lot of potential income originally, the value to know we are protected is worth it for us, but small businesses may have a hard time justifying the spend.

December 2016

Ryan from Mediacorp Pte. Ltd.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2016

Quality at a Reasonable Price

Comments: I like the ease of configuring and onboarding Incapsula for my Organization. We saw immediate results, the number of spam signups and votes dropped drastically. We started seeing metrics that reflect our true audiences Pros: Extremely easy to use and configure extremely strict rules + weight limiting factors. Cons: Could do better on the log analysis, filtering in reports Recommendations to other buyers: Good product, for disecting logs get Splunk and pipe incap logs

Pros

Extremely easy to use and configure extremely strict rules + weight limiting factors.

Cons

Could do better on the log analysis, filtering in reports

February 2018

Ryan from N49.com

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

February 2018

Saved the day many times

Pros

We were facing crazy DDOS attacks a couple years ago and after putting incapsula infront of our properties the server cpu usages dropped enormously, I was able to reduce our AWS instance pool size by 3/4 saving a ton of money on AWS bill

Cons

Price is high. I wish this was a bit cheaper. The price is very high. Generally worth it, but would be happier if it was a few hundred bucks a month cheaper.

October 2016

Dmitry from Hambro L.P.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Secure and Safe

We stay with Incapsula 3 years. We are very happy that one day we choose this service. It was simple and fast to configure. Now we feel safe, we use incaprules for direct preventing the attack - it's easy and effective. Caching feature speed up our site. Support is fast and polite. We are happy.

Pros

DDos protection, Caching feature, fast and polite support

Cons

Everything is on high level

November 2016

Assaf from Codeoasis

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

Great AntiDDOS and WAF

Been using incapsula for the past year and a half, the new features that comes out pretty often are always a blessing, it works great for anti ddos and bot protection and the extra cdn features are awesome

Pros

It does what it suppose to do and more, great ddos protection and bot filtering, the cdn and caching features are working well

Cons

user interface lacks basic features like invoices and billing

July 2011

Anonymous

Review Source: GetApp


July 2011

An excellent and free website security tool

Incapsula is first and foremost about web security, and second about website performance. I put it to the test and compared it to what is perhaps its fiercest competitor: CloudFlare. First, both CloudFlare and Incapsula are about equal in improving performance, based on the short time I tested it on my blog. Either one would work for me here, and I do like CloudFlare’s “Always Online” cache of my site when my server or connection is down, but I had too many false positives with it. Second, CloudFlare’s options and features seem geared towards performance more than security, while Incapsula appears to be primarily concerned with security. I’m more concerned with security, so I’m going for Incapsula. Third, personally I prefer Incapsula’s easy and straightforward dashboard over CloudFlare. Fourth, in my opinion, CloudFlare is for the masses. Incapsula is for business. I’m business, and I’m going for Incapsula.

Pros

- Easy to understand and use interface
- Professional looking page for blocked visitors
- Good security options in the basic FREE version
- Does not require name server change

Cons

- Blocked user have no way of notifying site owner of false positives
- Advanced performance options only available starting from $99/mo
- Support pages and support forum still a bit lacking in volume

July 2011

Jan from husdal.com

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2011

An excellent choice for website security for SMEs and business bloggers

Incapsula is first and foremost about web security (free version), and second about website performance (paid version). That said, even the the free version offers significant performance improvement. Incapsula is a spin-off from, Imperva which has been around for some 10 years, and was co-founded in 2002 by Shlomo Kramer, who founded Israel-based Check Point Software in 1993. In my opinion Israel is one of the world's leading countries in data security, and since Incapsula is also Israel-based, I take that as a sign of quality, besides the fact that they are backed up by Imperva.

Pros

Easy to understand and use interface.
Important security options already available in the basic FREE version.
Does not require name server change.
Dynamic content caching (available starting from the $99/mo plan).

Cons

Blocked visitors have no way of notifying site owner of false positives.
Advanced performance options only available starting from the $99/mo plan.
Support pages and support forum still a bit lacking in volume.

October 2016

Murilo from BankFacil

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2016

Great product

The product is amazing, very easy to use and very efective against the majority of attacks and exploits.

Pros

The the product efficiency

Cons

The support

March 2017

Paul from Anders Innovations

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2017

Quality with affordable price

Topic pretty much nails it. Getting incapsula and protecting your site with it is easy as pie. Works nicely right out of the box. Also has nice extra features like fully featured LB.

Pros

The ease of use.

Cons

Reporting could use some work. I would like to see more detailed analysis of attacks and traffic.

November 2016

Edgar from Reingtec

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Excellent product!!!

The load balancing feature allows us to offer a continuous service for our customers' Internet portals

Pros

Easy deployment

Cons

It does not allow us to configure traffic balancing distributed between data centers

October 2016

Leandro from Bankfacil

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2016

A good but limited app

I like using incapsula but i think they need to add more features and modernize their user experience

Pros

It's fast and stable

Cons

Bad user interface

November 2016

Andi Yuni from Enolbit

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2016

Easy deployment and stable cdn

Been using incapsula for the a year, it works great for anti ddos and bot protection. I tested than the others cdn product, incapsule blazingly faster and more stable. Their anti ddos feature very effective to block ddos attack.

Pros

Anti ddos, waf, customer service, caching feature

Cons

Lack of gui

August 2015

Adam from Inspired Taste

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

Love your product

Overall I love your service. You have already protected me from one DDoS attack and several severe attacks. Your top level engineers are extremely knowledgable and overall pretty amazing. Tamir specially blew me away with his willingness to help diagnose a particularly tricky issue a while ago. He reached out on the phone to really dive in to help solve the problem going on. Amazing!! I will say that sometimes your lower level techs are not as knowledgable but if I needed extra help they were very willing to get me in touch with a higher level technician. But sometimes it would be nice to immediately talk to a higher level technician if I know it will be necessary. Do you have an option for a higher level of support? How much does that cost?

August 2015

Nigel from Aflac

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

August 2015

Happy Customer

Strengths: Incapsula is easy to use and manage. This is a big improvement from our on premise solution. The support is quick with a response and solves any issue we encounter. Two factor integration helps to secure this sensitive tool. Room for improvement: Reporting - Need a developer to gather logs from Incapsula for attacks\traffic. No global controls - We have many sites that require the same configurations. Each site must be configured individually. No granular permissions - I am unable to grant permissions to individual sites. It is pretty much all sites or no sites. Access is not federated - Access to security tools should be federated using SAML.

September 2016

Mat from International Tennis Federation

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

October 2016

Ian from Network-Trim Ltd.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Excellent product, does exactly what it says on the tin!

Very easy to set up and use, never had any issues. Very useful reporting. Just a shame it is a cloud product; however, it has to be given the nature of it's task.

Pros

It just works and provides an invaluable protection and services

Cons

Cloud based; however, it has to be.