All LastPass Reviews

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Cat

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

LastPass is the last place for password!

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James

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

My favorite password management app!

Overall, I've loved using Lastpass to store all of my work passwords as well as all of my passwords and secure information for my personal life and family. It's made it so much easier to use safe, one-time passwords for each login, instead of one login that gets used everywhere.

PROS

I love how easy it is to use. I love the auto-fill icons that appear on login screens and the "Generate a Password" feature that makes it so incredibly simple to create and use very secure, completely unique passwords for each of my accounts.

CONS

It can seem a little difficult to learn for new users, especially if you don't have a background in tech/computer security. The password resetting process is also really inconvenient and difficult, but I suppose maybe that is by design.

Reason for choosing LastPass

Through the recommendation of a friend of mine who was a computer software and security engineer. I love how it syncs between devices and I can share logins at work with coworkers who need specific access to things. I really love the Chrome extension of Lastpass as well.

James

Verified reviewer

Hospital & Health Care, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Great UI but too many Breeches for a Security product

great product but I cannot trust my security to them

PROS

Great UI...Easily integrated, easy to deploy, and manage

CONS

at least three major security breaches in less than two years

Reason for choosing LastPass

Better Value, Better UI, and easier to deploy

Reasons for switching to LastPass

I needed something more corporately oriented and licensed better for the enterprise

Seth

Verified reviewer

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed March 2023

A white-washed tomb

It was great... until it wasn't.

PROS

The product is easy to use and works really well. However, this isn't important if it doesn't actually do the one thing its supposed to: i.e. keep your passwords and information secure.

CONS

I do not trust LastPass after the way they handled the breaches in late 2022. The intentionally made their communication vague and confusing to try to hide their poor management of our data. Their customer support is also lacking. When we went to turn off auto-renew on our enterprise subscription so that we could finish out the year but not purchase another, they deactivated our account. Luckily we didn't lose any passwords, but we did lost access to the admin dashboard which would have been helpful in the transition. And would be absolutely vital to a larger organization. Been in contact with their support about it and I'm pretty sure they are lying to me about what happened.

Reason for choosing LastPass

Because some of our staff was already using LastPass. However we have NOW switched to Bitwarden because LastPass has proved themselves untrustworthy with our data.

Ivan

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed June 2023

Work great, but serious concerns with their internal security

PROS

Very nice interface and integration with popular browsers, and works very well even on my Android smartphone and tablet.

CONS

I have used LastPass for several years as a paying customers in our business, and I was overall very happy with the service and would recommend it easilly, but in recent years that had a few security breaches that were so amateurish that are concerning regarding their internal security policies and practices, and have placed customer's security at risk. Unfortunately, unaceptable for a security focused service.

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Hoang

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great way to share passwords with other team members

Crucial tool for sharing and secure your passwords

PROS

Lastpass eliminates the needs to manually share and save passwords. The password shared folder makes it very easy to share logins without showing the passwords to other users.

CONS

Sometimes the Chrome extension can be slow. Lastpass on Android requires enabling permissions every time the autofill feature is used.

Reason for choosing LastPass

Lastpass is easier to use and is more popular

Reasons for switching to LastPass

Lastpass is more popular

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Dalibor

Verified reviewer

Maritime, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed September 2020

Password manager number one

Altough not perfect, this is best password manager and only acceptable with lot of features on Android. Windows is being done with any competitor, Android is really fully covered with lot of functionalities.

PROS

Laspass is password manager on steroids. Most important, it allows autocomplete and generating (and remembering) secure passwords. Passwords can be shared with coworkers securely. All you need is to remember one secure passwords and let lastpass help you remember or generate passwords for any site or application.

CONS

Autocomplete has issues sometimes, it closes the window, but that's rarely. Password sharing with coworkers could be more intuitive. Password generator is decent but "readable" passwords are still bit complicated (if you want to remember password specifically). Master password can be reset if you have access to your mail (that's ok functionality, but not secure). They also had breaches which is not great.

Reason for choosing LastPass

Android autocomplete features and simplicity of use on Android devices.

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Alys

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed June 2022

Secure, ease to use, and great for collaboration

Overall LastPass is a great asset to my business and takes the pressure off securely storing clients’ data and keeping track of all of my own passwords, both business and personal.

PROS

I love how simple and easy it is to use this software, without compromising on security and great features. It’s easy for my clients to securely share the passwords I need to manage their social media accounts and I feel assured that LastPass will warn me if there are any data breaches.

CONS

It’s a shame they recently changed their free plan so you can no longer use it on multiple devices without upgrading. There are other tools out there which do allow this without the price tag

Reason for choosing LastPass

Recommendations from friends and it’s a well known brand within this industry which gave me confidence in the security of the product

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Jason

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Better than a spreadsheet or a sticky note

Overall, my experience has been stellar. Much better than the competition. Easy to use and easy to share passwords with team members and family.

PROS

Web based and no need to download a file to import to access my passwords. The mobile app integrates directly with almost every app I have and I can login using my LastPass stored credentials.

CONS

I wish there was a field for tags. There is a "Folders" feature but I would love the ability to tag my passwords and easily sort them.

Reasons for switching to LastPass

I needed the ability to share passwords with team members and family. 1 Password did not offer this as a feature at the time I switched, a few years ago.

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Jeff

Verified reviewer

Higher Education, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

LastPass is a great enterprise-ready product for secure password storage and sharing

It has been a great enterprise tool that has kept us from storing password in insecure places or sharing passwords using insecure means (i.e., email)

PROS

Solid security, good organizational structure, functional browser plugins, easy integration with MFA

CONS

It can be difficult to share passwords from folders where you can view the current password, but are not allowed to share. This means you end up creating a duplicate of that item in a space where you can share just so that you can exchange the password with someone else. This duplication can lead to future confusion when you are updating sites and passwords.

Reasons for switching to LastPass

Enterprise readiness and MFA support primarily

Syed

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Gives us peace of mind in the remote work model

Lastpass fit right into our remote work frame work and provided us complete sense of safety and security even with our client tools and resources.

PROS

Password Management, Quality of Password and MFA

CONS

There is nothing to not like in lastpass.

Reason for choosing LastPass

Features, Cost and Ease of implementation and use.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

Last Pass - just simplifies your security

I've used Last pass for a very long time and it's met my every need. The ability to sync and fill passwords on any device is amazing. The security check-ups happen automatically and non-intrusively, so you can feel safe.

PROS

I love the security audit of passwords. It's easy to see which sites are at most risk with simple or duplicated passwords. Makes it easy to keep on top of your security. It's also great to see breach detection alert you to compromised credentials without you having to go search for it.

CONS

There's no dedicated desktop app, and the only way to use it is with a browser plugin. I would love to see a Desktop app with global shortcuts to enable filling of credentials into non-browser based applications.

Reason for choosing LastPass

Primarily the price, but I prefer the way that Last Pass integrates with the browser over most alternatives.

Reasons for switching to LastPass

I wanted a cloud based data sync that had good cross platform usability. Having the mobile application and credential integration in iOS and Android is a must.

Alhassan

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2021

With LastPass, I no longer have to keep one password across all products and services I access

I no longer had to keep requesting for password changes from service providers because I simply couldn't remember what the last one was. And also Lastpass helped me rid of a lot of bad practices like sending unencrypted emails to myself with passwords, or keeping the same passwords across multiple products and services.

PROS

Generating passwords can be very frustrating -- my choices were either too weak (and got rejected) or too complicated to remember easily without needing to note it down somewhere. To solve this problem, I would typically come up with one password every year and use it across all tools I use. And this was very risky, because once someone found it out, they could access every single thing I used. With Lastpass' robust password generator, I no longer have to worry about that. I am able to generate unique and strong passwords for each service and safely tuck it away without needing to keep it in memory.

CONS

I wonder if there could be a system where we could create baskets of associated passwords within the general vault. This would be useful in situations where I needed someone to do some work on some work tools that required password access. I could then give them access to the general vault and the specific basket with the tools they would be using.

Reason for choosing LastPass

At the time, Lastpass seemed like the more secure option. And it came recommended by our systems administrator

Michelle

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2021

Easy to create, store and manage all your passwords in one place

Great - Improved my teams ability to share passwords securely and personally it has enabled me to have much stronger passwords for everything - personal and business. I just wish I could convince my Mum to use it!

PROS

The browser extension and mobile app just make Lastpass so easy to use. I love that I will never have to think of another strong password as long as I have access to Lastpass as the generator is great for this. Knowing my personal vault is completely secure, but that I can also add any password in to a shared folder to enable collaboration across a team is great. And there is no better feeling than only having to log in to one application and know that wherever I browse to if I have an account the credentials simply populate from Lastpass automatically.

CONS

I find provisioning users a little labour intensive - but that might be because I haven't ever looked to see if there is an easier way. And if you have a login page which asks for more than 2 credentials e.g. account name, user name and password... but as long as you put the account name in the secure notes of the password entry on last pass it's still easy to find.

Reason for choosing LastPass

Features/functionality, price and recommendations from business colleagues

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Best Password/Data Keeper for the money

Very positive, makes my personal and work life much simpler. Especially on my Iphone which I work from daily.

PROS

Used the free version for YEARS. Just went Pro and immediately thought why did I wait so long. I use it on my Iphone, Ipad and tablet. Oh and Yeah I love the chrome extension

CONS

The only real con is I waited to buy the pro version but that's on me not them. I should have done it much sooner but they made it easy to stay on the free plan.

Reason for choosing LastPass

Familiarity and longevity

Reasons for switching to LastPass

Roboform was clunky back then, and didn't seem safe. Then there was a breech and I got out of there.

Eugenie

Graphic Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2021

A very good and easy password manager storing system online

Reasonably good pricing plans for business, single users or families. Features i love are the NOTES, the notes are really important for me since I use them a lot for any type of passwords that are not used with your computer, example: your alarm system or your school locks or anything else.

PROS

I use LastPass Business everywhere, on my desktop, my phone and all my browsers. It is very easy to use and very practical. The Strong password suggestions is very useful.

CONS

Sharing issues I’ve had some issues with the Family sharing in the past where a family member shared a few passwords, I accidently deleted all his shared passwords in my family sharing center and that person that had shared the password just lost all his original shared passwords (from his lastpass account. I have not had this issue with the Business, but I will make test just to make sure this doesn’t happen again. Hard to get prices with the business plans.

Reason for choosing LastPass

A lot more friends and family were using Lastpass.

Reasons for switching to LastPass

A lot more of my friends were using Lastpass so i had to make the change.

Nick

Machinery, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Game changing tool.

Seriously, a game changer for our team. Allows users to have access to their own passwords vaults on both their PCs, Macs, mobile devices. But then we also have shared accounts that we manage as a team. It's nice to be able to share and manage those accounts, so when a user leaves the company, they're not taking credentials for these accounts with them. It's been a great tool for us.

PROS

LastPass makes keeping track of passwords possible, even for a team using shared accounts. For the most part, it handles creating / managing sites completely on its own. Easy to share / export lists or vaults. Makes it possible to manage access to passwords when a team member leaves the company, etc. Has been a great tool for us.

CONS

It can be a little cumbersome to setup the first time, but it's not because of the tool, just because of the amount of information that needs to be entered.

Reasons for switching to LastPass

We switched from KeePass due to simpler cross platform implementation (we had many PCs, a few Macs, and iOS / Android devices to support).

Luccas

Industrial Automation, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2021

Best in the game

I started using it to keep track of so many different accounts and it’s passwords and after getting used to actually using the software, I just started to understand how important it is to have unique passwords. So that’s a huge benefit.

PROS

The synchronization feature, the way it works with the browser, very easy to use and very safe.

CONS

The safe design, it’s quite confusing to copy passwords or login information if you’re on the browser.

Reason for choosing LastPass

Because at the time they had free synchronization, but after they started charging I just had to keep using it, since I really liked it and had already introduced to colleagues and family.

Reasons for switching to LastPass

Because it was confusing and not really a space easy enough to organize all the login information I need for my company.

User Profile

Kenny

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE