Customer Satisfaction from my clients = repeat business = more money!

I used this software for many years when I ran a software company. It was our go to for accessing our users nationwide and they were happy to have it running on their computers so we could log in as required to assist them.

Sometimes it was a bit slow to connect but this may have been due to the quality of the end users PC and broadband line. No other things I disliked.

LogMeIn Pro has been great to use. I've never had any issues with the functionality and it has some awesome features. The only issue with it is the price.

LogMeIn Pro is probably the best remote access tool I have ever used. It's easy to use and offers a ton of features. You can train someone how to use it in a few minutes and then they're good to go.

LogMeIn Pro is pricey...that's the biggest con. They have a history of raising their prices repeatedly and out of nowhere making it hard to justify to management when there are many tools (tools which are catching up in features as well) which are much less expensive.

Overall it is a decent product and price is right for small licenses needed. It would be better if it can re-offer free version for personal use

I have used LogMeIn for personal use since Free version still exist. I have switched to Teamviewer for personal use when it no longer free but still have use the Pro version for business use Have to admit that connecting from a web interface instead of an installed client is the true convenience over TeamViewer (which still needs a client installation from where you initiate the remote connection) Connection speed is good without much lag (the lag is acceptable compare with other competitors) Although LogMeIn allows multiple connections to a single host but my usage is mainly one to one support, therefore, I am not taking advantage of this feature. Price started from single license with Pro version (as opposed with 25 license for Central) and it is cheaper than any Teamviewer business version Can logon with Domain authentication make it a more Enterprise solution

unlike Teamviewer, it does not offer any free version at all for personal use I find the sound quality an issue with LogMeIn

Love that's its easy to use and very intuitive. Can create groups and add computers to each group. Keeps things organized. Able to create an account for user to access their own workstation with only access to their computer. Ability to send links for download.

It's more expensive than it used to be. Had to move away from the cost trippled.

More efficient work environment. Less travel.

Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

At the moment worked OK, and we had an discount for several licenses. But then we had to switch to meet security requirements.

We used the use LogMeIn Pro. but then we start having problems during AD deployments, sometimes the silent install did not open port on FW, we never found why, so we had to open those ports thru ad directives. , and we end up after an security audit that at that time logmein encryption did not pass the minimum encryption level needed (at the time of the audit was 256, when the competition (teamviewer was 1024).

I actually love logmeinpro. It is just so easy and it logs me in within minutes.

This software is just so easy to use. I can be sitting at my home computer and sign in at logmeinpro and I am in my computer at the office in no time. It is as if I am actually sitting there. It is fast and easy to manipulate.

I am not sure if it is something I do wrong, but when I sign in to logmein and it sends me to my computer at the office, it scrambles all of my icons I had in order on my desk. This creates me to having to look for the icons that I actually need to get into.

Functional, convenient, easy to use.

It is relatively easy to login and there is not a ton of lag, which is great. I do not notice it pulling a ton of CPU, either. I like that I am able to login to another computer at another location and pull whatever I need without having to travel from building to building.

Unfortunately I have to download the LogMeIn client everytime I want to use it, so I limit my logins and build up a few requests before I login and complete multiple ones at a time just because of the effort it takes to login. The view of the remote computer is also a bit odd. You cannot make it large enough to look normal without obscuring some of the screen, and the font is a tad fuzzy.

Overall the software is very easy to use. I would like a little more flexibility in the pricing.

The ability to reach out and connect to customer machines from anywhere if a problem arises. We no longer have to send someone out for every little thing.

The pricing can get a bit expensive. It probably isn't bad for a large company maintaining a fleet of internal machines, but can be a tad expensive for a smaller company who wants the ability to occasionally connect to customer machines only if a problem arises.

The ease of ability for remote users to log in and utilize a desktop is phenomenal

There is really no key function to notify the computer that is being remotely access to let them know that someone else is currently on the computer. This gets a little frustrating when lengthy IT sessions come into play where the user may not be as technically savvy or understand that something is still in process even if they don't see the mouse moving.

HUGE time saver!

It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

Reduced downtime, increased work flexibility, productivity

I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

Good reputation with my clients...they think I'm always available for them.

Access to clients computer from anywhere, including vacation spots if needed. Giving clients remote access that they had no clue they could do while they were on vacation. Printing is another necessity that this program offers.

I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working. Multi monitor feature needs refining including visibility and pixel matching.

The software is great. It is fast, works well, and had a lot of extra features. It is one of the few remote software's that allows you to interact with the UAT prompt, which is really important. I would still be using it today if they hadn't gone up significantly on their prices.

The speed and features of the software in most cases.

The pricing model and recent cost increases.

This is a great software to connect and manage remote connections. You can create and manage users and give them access to selected computers all from a simple to use portal. Connection quality is always top notch and packages are very flexible.

The in browser connection window can be slow and buggy at times but at the end of the day is a great alternative to downloading the exe.

Does its job and is used daily by our team to offer support and secure access to machines.

Simple to install and deploy for our users. Works cross platform and a reliable way to get remote access to desktops.

Not the cheapest solution in the world, we also have Logmein rescue subscriptions which again are not the cheapest. But work.

The ability to run payroll remotely or pay liabilities if you didn't get to it during the day; can print reports either at the computer's location or at your desk; can assist another person sitting at the remote computer

Ability to remotely "sit" at another desktop without leaving your office! Or you forgot to retrieve a file, with this you can just login and print it at your desk!

I have not found anything that I don't particularly like about the product. Haven't used all the available options, but the ones I have work great

Overall better than most other remote connection software. Easy enough to use and deploy. Stores passwords to make logins much simpler.

Personally prefer it only on server environment. Limited to 1 user being connected at a time. Can be difficult when adding profiles from other administrators.

I got the trial to see if it would aid me in servicing my clients remotely. I will have to look elsewhere for something to do that, however I am considering it for remote work on distant PCs I own, as well as for doing remote work on my wife's pc when I am away from home.

This software allows one to work from home, or access remote computers with ease. It is fast, efficient, and relatively simple to set up. It is similar to the Remote Service software technicians use to work on customer PCs remotely, but establishes a more permanent connection and requires you to know the login details to the remote PC.

Price is very high and paid on a yearly basis; you don't own the software, you rent it. It is unsuitable to tech repair jobs at a distance unless the customer provides you with login details for their computer. It would be very useful for working from home, in a situation where all that info was avaialable, but not for commercial support purposes.

Logmein Pro comes with good suite of features that makes remote support a breeze. It more than just a remote access tool.

The remote agents can become corrupt and stop functioning. Remote sessions struggle to connect on slower internet connections.

It's been good for years but the cost is now too expensive when there are cheaper products on the market which are just as good

Reliable access and fairly straight forward

Cost - more than twice the price of competitors

What I like about LogMeIn is the ability to save passwords. This makes it easier when logging into a server and you forget the Windows' User Profile credentials. You receive a little notification that tells you, you can login with the Saved Username/Password.

With LogMeIn, you do not have the ability to have multiple users log into the remote destination. This isn't necessarily a harsh CON, more of a minor inconvenience, because it's not often I'll need someone else to remote into the same destination as me.

I set all my clients up with this if they want a reliable, easy to use remote desktop software. The app for iPad is super intuitive and it makes for a great travel. Remote sound and printer are very good features.

This is a great and stable user friendly application. Great for small businesses because of the reliable iPad app, which lets you log in with ease anywhere you go linking you back to your computer and files on the go. This programme for remote desktop has long been a favourite of my clients purely for the ease of use. Remote device printing is a great feature this does natively very well.

Latest versions are not always mac compatible for the native application, but you can always use a stripped down HTML browser based remote desktop. Secondly passing keyboard shortcuts through remote desktop can always be temperamental, many times it has worked, but on occasion CTRL + A, for instance hasn't worked.

Very good.

I used Logmein for four years as I managed my business remotely. I have to say it made the transition to working from home seamless. It was very easy to use as well as secure.

I can not think of any problems that I had with this software. It was pretty easy to use.

quickly login and solve problems from anywhere

no qualms, does what it's supposed to quick and effectively