--- title: "Microsoft Authenticator Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Authenticator. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Authenticator is a good fit for you!" source_url: "https://www.softwareadvice.com/security/microsoft-authenticator-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Authentication Software](https://www.softwareadvice.com/authentication/) / [Microsoft Authenticator](https://www.softwareadvice.com/authentication/microsoft-authenticator-profile/) / Microsoft Authenticator Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/authentication/microsoft-authenticator-profile/) Reviews [Alternatives](https://www.softwareadvice.com/authentication/microsoft-authenticator-profile/alternatives/) # Microsoft Authenticator User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 405 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 301 reviews (74%) - 4 stars: 79 reviews (20%) - 3 stars: 20 reviews (5%) - 2 stars: 1 reviews (0%) - 1 star: 4 reviews (1%) ### Most mentioned pros - My overall experience with Microsoft Authenticator has been mostly positive because it provides a convenient and reliable way to secure accounts through multi-factor authentication, quick approval notifications, and passwordless sign-ins that make logging into work, school, and personal services much faster than traditional password-only systems. - It also integrates smoothly with Microsoft services and many third-party platforms, while cloud backup and recovery features help users regain access when switching or replacing devices. - We use it on a daily basis to ensure our company data is secure, while providing access to apps and data as people need it. ### Most mentioned cons - It is a bit cumbersome as it requests a passkey, then a number to be typed in. - sometimes the text option does not always work so i have to end up getting a call for verification . - The app is primarily a mobile app, and its functionality is tied to your mobile device. If you lose access to your mobile device or it becomes unusable, you may face difficulties in accessing your accounts secured with the app. ## Microsoft Authenticator customer reviews Showing reviews 1-25 of 405 (page 1). ### An Excellent choice for Protecting Online Accounts. - Overall rating: 5/5 - Reviewer: Osmond E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Microsoft Authenticator has been very positive. It is a great tool for keeping my accounts secure and providing me with an extra layer of protection. I would definitely recommend it to anyone looking for an extra layer of security. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Microsoft Authenticator the most because it is a secure and easy way to access my accounts. It allows me to quickly and easily log into my accounts with two-factor authentication, which adds an extra layer of security to my accounts. Also, it is available on both iOS and Android devices, making it convenient and accessible for everyone. Microsoft Authenticator also allows me to easily manage multiple accounts, and I can even use it to generate secure passwords for my accounts. #### Cons I find that Microsoft Authenticator can be difficult to use at times. It is not always intuitive, and I find myself having to search for answers to questions that should be more straightforward. Additionally, I find the interface to be a bit clunky and not as user-friendly as some of the other authentication services available. --- ### Be authentic. Use Authenticator! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience is excellent. I use it daily as my company uses Microsoft 365, and Authenticator as the login admin and password recovery app. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Simple, fast, perfectly integrated into the Microsoft ecosystem, and reliable. #### Cons It's not a straightforward first configuration. #### Reasons for choosing Microsoft Authenticator Company and IT Management selection due to security reputation. --- ### authenticator needs more work on two digit code response - Overall rating: 2/5 - Reviewer: Terry M. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Functionality: 1/5 #### Pros integrated with microsoft office products, the setup of two factor authentication is straight forward with qr code scan #### Cons i constantly do not receive response from authenticator. i have to use the six digit verification code rather than two digit code from email or teams --- ### Authentication number 1 - Overall rating: 5/5 - Reviewer: Samantha V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered It's a good feeling l knowing that I can be at peace without my important restricted files being hacked #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it's very secure and I don't have to worry about my passwords being breached and or hacked #### Cons I haven't found anything that I dislike in the whole time I have used it. #### Reasons for choosing Microsoft Authenticator My security is better protected with Microsoft authenticator than anywhere else #### Reasons for switching to Microsoft Authenticator I feel that my security wasn't as secure as they should have been. --- ### The real authenticator tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered The Microsoft Authenticator app is a joy to use. With speedy responses within the app and the auth code only shows once you go into the account which avoids confusion between different account codes. It integrates well with other Microsoft products and its free! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The app is free; Integrates well with other Microsoft products; The option of biometric authentication to enter the app is a bonus; it is very easy to use and reliable. #### Cons The accounts can be buggy, ive had instances where i needed to re-add an account because i stopped getting the codes; Sometimes the codes expire too quickly; The security code is not hidden #### Reasons for switching to Microsoft Authenticator The product is not as compatible with Microsoft as their own native app --- ### Keeps my Info Safe! - Overall rating: 5/5 - Reviewer: Meegan W. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Authenticator has been positive. It gives me the piece of mind that all of my accounts and data will be safe. I no longer have to change my passwords every few weeks to make sure my accounts are secure. Microsoft Authenticator does a great job of making sure my data will never be accessed by unwatched people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Authenticator is a great program to will keep all of your accounts safe and secure. With all your information online, attackers will eventually try to steal your information and data. With Microsoft Authenticator, you won't have to worry about that. It's very easy to set up and gives you many different options to verify your identity. I always make sure to set up Microsoft Authenticator with every program or website that offers it. I like that you can verify your identity by a text message, a phone call, through email, and other devices. This is a must-have if you value your data and privacy. #### Cons I have been using Microsoft Authenticator for a few years now. Once in a while, I will ask to verify my identity by receiving a text message. When I do this, it occasionally gives me an error and won't allow me to do it. When this happens, the other options do work though. #### Reasons for switching to Microsoft Authenticator I was having trouble getting the text message option to work to verify my identity. I wanted to try something else to see if it would help, which it did. --- ### LOVE IT SO MUCH!!! - Overall rating: 5/5 - Reviewer: Nikola T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered I love it, as the Co-CEO of our fairly new company, it has helped us so much, and kept our software safe! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like that the authenticator is easy to use and immediately prompts you do accept or decline a login attempt when it is detected. It also is very versitile and can be used for many, many services. #### Cons The only thing that is... less good, with Microsoft Authenticator is that it is harder to set up, atleast for the other services offered beside authentication. #### Reasons for choosing Microsoft Authenticator Because of the ease of use and reliability of Microsofts products. --- ### Dual Factor Authentication without frills - Overall rating: 5/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an easy installation for many of the Microsoft services. It just works. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Non-obtrusive and very light-weight tool for adding a second layer of security to my laptop/services. #### Cons I do wish that this application was extended to all the services offered by Microsoft. Dual Factor authentication is essential in today's world. #### Reasons for switching to Microsoft Authenticator Company software stack is mostly Microsoft-based. --- ### Microsoft Authenticator Review - Overall rating: 5/5 - Reviewer: Alanna O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, you can't go wrong with using Microsoft Authenticator. It supports password less login when needed, Multifactor authentication and approving sign-ins are quick and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Authenticator is great for providing a secure log in code. It's very fast, easy to use and makes approving sign-ins incredibly smooth. #### Cons On occasion Microsoft Authenticator has had some sync issues. It has never shown to be something major for us and seems to happen very rarely but that would be the one negative for us. --- ### Simple and easy two factor authentication - Overall rating: 5/5 - Reviewer: Andonis K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros One stop application for saving all my important credentials and two factor authentication for multiple services #### Cons Disappointed that they are removing password saving for Android devices, this feature was very handy and saved me a lot of time --- ### Microsoft Authenticator Review - Overall rating: 4/5 - Reviewer: Debra W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Keeps everything secure and separate for each application. I can color code my apps #### Cons Having to create a lock screen on my phone to be able to use the application somtimes --- ### Its Free. Use It! - Overall rating: 5/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. It's very needed and free to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MFA is a must. This one integrates with your device and allows for facial recognition. #### Cons No Desktop app. I don't get this at all, why would I need something on my phone but not my pc which also has access to all my important stuff?? --- ### MSAuthenticator review - Overall rating: 5/5 - Reviewer: Murali G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I use this in my daily work and personal activities and happy to use this even 100 times in a day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros One of the best MFA apps. easy to register and use. very handy and a must in the cyberworld #### Cons I have not come accross any least things about this app --- ### Protective Tool - Overall rating: 5/5 - Reviewer: Shaqueisha H. - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, I appreciate this tool because it does what it was designed for. I don't have to worry about my passwords or breach of information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool is very effective in protecting passwords and Identity. #### Cons When I first started using it I was a little confused but it became easier the more I needed to use it. --- ### Microsoft Authenticator- Log in with safety! - Overall rating: 4/5 - Reviewer: Eric T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I rate this a 9.5/10Free to download and use and helps safely secure my employees as they log into our programs we use daily.Linking your mobile device to the main system can get a little tricky but in the end it works very well. I highly recommend this if you and your staff need safe and secure log ins to sensitive information within your company and programs you use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We like most the thumbprint single use action to securely sign on to our secure systems. This is very helpful as we need to keep our security and privacy very high due to the confidential and sensitive infoirmation we deal with on a daily basis. #### Cons The only problem I can honestly think of is when linking the authenticator from mobile to the computer can be a little tricky. Using the QR code to help link up is nice and all but sometimes it doesn't work at 1st and have to try again and some people are still unfamiliar with QR codes. --- ### Good for 2FA, needs to improve mobile experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an easy-to-set-up and use tool for any business that needs 2FA. Without excessive tech knowledge it can be ready to use in minutes; so a great tool for companies who need to have 2FA for further security whose employees are not all tech geeks. Its "remember" feature comes in handy as well, as no matter how easy, it's still a bother to go through 2FA every time you log into a platform, especially when you're in a hurry. #### Cons It randomly logs you out from time to time, not much of a deal as it's very easy to log back in. But; the real issue is the mobile experience. If you're trying to log into an app on your mobile device, where you also have your Authenticator set up, you have to switch between platforms. And sometimes, the pop-up where you type the code comes right on top of the verification code display screen, which disables you from seeing the code in the first place. So you're basically stuck at that point. Sometimes the code appears a few seconds before the type pop-up, in that case, and if you're quick, no problem with sign-on. --- ### Microsoft Authenticator For More Security - Overall rating: 5/5 - Reviewer: Taoufik J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with Microsoft Aithenticator is being successful, i'm very satisfied with this software application because is allow me to access in my accounts easily and offer me advantages of security that another application cannot offer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft authenticator have advanced features. It allowed to use our accounts with more security and offer easy way to verify our identity and credentials before we sign in. Multi-Factor authentication, Management access, credentials and accouts, Manahe our password and more features in Microsoft Authenticator giving a high level of user experience and more secure our accounts woth multiple choicesIt was very easy to adapt our systems to microsoft authenticator. #### Cons The featured wich can be improved is using facial authentication or biométrics informations to secure more and more our accounts. --- ### A great mobile app for security and convenience! - Overall rating: 5/5 - Reviewer: Adrian R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. An excellent app which is very handy for mobile authentication of secure websites. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Microsoft Authenticator is great for the versatility of being able to login to different secure sites from the same mobile app. I use it for our own software in our legal practice as well as for some law related government website. Authenticator is essentially a handy hub for two-factor authentification in one convenient location. The app also works with the Apple Watch which is great. #### Cons Sometimes I forget to look at the facial recognition after beginning the Authenticator process and this causes a delay but this is my impatience rather than a fault with the app. --- ### Microsoft Authenticator review - Overall rating: 5/5 - Reviewer: Nilesh S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our company has been very happy with this product. I haven't heard anything bad about this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy, convenient and secure to use. #### Cons Nothing that I can think of. Using it has been made painless by Microsoft. --- ### Great tool for authentication purpose - Overall rating: 5/5 - Reviewer: Chetan M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered It's a great tool for mutifactor authentication and password management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and straight forward process to access passwords #### Cons User Interface can be made still more modern and as per new design #### Reasons for switching to Microsoft Authenticator We started to use Microsoft Products. --- ### Microsoft Authenticator for Two Factor Authentication - Overall rating: 5/5 - Reviewer: Komal A. - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like to use Microsoft Authenticator for authenticating almost each and every business and personal access. It is a simple app and has user friendly interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Authenticator is a useful application and provides two factor authentication safety to the applications and sensitive data. It provides a layer of security and restrict unauthorized access to data. #### Cons There is not such but It could have more features and password management tool. --- ### Better than Google's 2FA Auth app - Overall rating: 5/5 - Reviewer: Eduardo T. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, very satisfied with this. I have passwordless sign-in for Microsoft accounts, which pairs well with the passwordless login alerts on Android for Google accounts. This authenticator service is separate from my password manager account, so if either gets compromised I am still protected. It's another piece in my online security toolbox. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Some will argue authenticator apps are all the same. That is true to a certain extent. What's good about the Microsoft Authenticator app is it supports account recovery when moving to another phone (you'll need a Microsoft account for this). Another convenient feature is passwordless sign-in for Microsoft services (Azure, Office.com, Outlook.com, OneDrive, etc. ). It now supports password management as well. #### Cons I have many accounts on 2FA and the list is quite long. It would be nice if they could implement a search or filter feature. This would make it faster than plain scrolling to find what you need. #### Reasons for switching to Microsoft Authenticator Account recovery, which Google did not offer at the time. Also, better integration with logins for Microsoft services. --- ### Microsoft Authenticator - Seamless 2FA Solution - Overall rating: 5/5 - Reviewer: Gaurav L. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Great UI, Easy-to-setup, secure, supports backup and restore features. Notification based authentication for office accounts make quick authentication for sign in without opening the app is such a hassle-free solution. The login process become so much more seamless and efficient. Overall, it is an intuitive app with great features! #### Cons Lack of desktop app and advanced feature such as the ability to select a logo/photo of each login. --- ### Microsoft Authenticator Review - Overall rating: 4/5 - Reviewer: Audie Art C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, it's such a very useful products very recommended for people who's quite busy and have multiple accounts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like to use a Password Authenticator for added security on my account and to save time logging in and out especially if you have multiple accounts. I specifically chose Microsoft Authenticator because it works and integrate well with other Microsoft products and it's free of cost. Lastly, it very easy to use and very reliable. #### Cons I have got nothing bad to say about this product. --- ### Outstanding - Overall rating: 5/5 - Reviewer: kaytie w. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent, I wish I had used this earleir in both work and personal life. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a free tool which can even be used for personal use such as social media etc. It makes signing it easier as no password is required however this is more secure as you require your mobile device... I use face recognition so unless my face is opening the authenticator app, whatever system I am trying to log into cannot physcially be logged into! #### Cons Sometimes when adding a new system I get slightly confused however I am not tech savvy, I could be the problem not the App. ## More reviews [Next reviews](https://www.softwareadvice.com/authentication/microsoft-authenticator-profile/reviews/?page=2) --- Microsoft Authenticator Reviews, Pros and Cons - 2026 Software Advice