--- title: "Microsoft Authenticator Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Authenticator. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Authenticator is a good fit for you!" source_url: "https://www.softwareadvice.com/security/microsoft-authenticator-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Authentication Software](https://www.softwareadvice.com/authentication/) / [Microsoft Authenticator](https://www.softwareadvice.com/authentication/microsoft-authenticator-profile/) / Microsoft Authenticator Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/authentication/microsoft-authenticator-profile/) Reviews [Alternatives](https://www.softwareadvice.com/authentication/microsoft-authenticator-profile/alternatives/) # Microsoft Authenticator User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 405 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 301 reviews (74%) - 4 stars: 79 reviews (20%) - 3 stars: 20 reviews (5%) - 2 stars: 1 reviews (0%) - 1 star: 4 reviews (1%) ### Most mentioned pros - My overall experience with Microsoft Authenticator has been mostly positive because it provides a convenient and reliable way to secure accounts through multi-factor authentication, quick approval notifications, and passwordless sign-ins that make logging into work, school, and personal services much faster than traditional password-only systems. - It also integrates smoothly with Microsoft services and many third-party platforms, while cloud backup and recovery features help users regain access when switching or replacing devices. - We use it on a daily basis to ensure our company data is secure, while providing access to apps and data as people need it. ### Most mentioned cons - It is a bit cumbersome as it requests a passkey, then a number to be typed in. - sometimes the text option does not always work so i have to end up getting a call for verification . - Microsoft Authenticator doesn't have the desktop app so everything has to be done through the mobile app, which can be inconvenient if you're working on a computer. ## Microsoft Authenticator customer reviews Showing reviews 1-25 of 405 (page 1). ### An Excellent choice for Protecting Online Accounts. - Overall rating: 5/5 - Reviewer: Osmond E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Microsoft Authenticator has been very positive. It is a great tool for keeping my accounts secure and providing me with an extra layer of protection. I would definitely recommend it to anyone looking for an extra layer of security. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Microsoft Authenticator the most because it is a secure and easy way to access my accounts. It allows me to quickly and easily log into my accounts with two-factor authentication, which adds an extra layer of security to my accounts. Also, it is available on both iOS and Android devices, making it convenient and accessible for everyone. Microsoft Authenticator also allows me to easily manage multiple accounts, and I can even use it to generate secure passwords for my accounts. #### Cons I find that Microsoft Authenticator can be difficult to use at times. It is not always intuitive, and I find myself having to search for answers to questions that should be more straightforward. Additionally, I find the interface to be a bit clunky and not as user-friendly as some of the other authentication services available. --- ### Keeps my Info Safe! - Overall rating: 5/5 - Reviewer: Meegan W. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Authenticator has been positive. It gives me the piece of mind that all of my accounts and data will be safe. I no longer have to change my passwords every few weeks to make sure my accounts are secure. Microsoft Authenticator does a great job of making sure my data will never be accessed by unwatched people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Authenticator is a great program to will keep all of your accounts safe and secure. With all your information online, attackers will eventually try to steal your information and data. With Microsoft Authenticator, you won't have to worry about that. It's very easy to set up and gives you many different options to verify your identity. I always make sure to set up Microsoft Authenticator with every program or website that offers it. I like that you can verify your identity by a text message, a phone call, through email, and other devices. This is a must-have if you value your data and privacy. #### Cons I have been using Microsoft Authenticator for a few years now. Once in a while, I will ask to verify my identity by receiving a text message. When I do this, it occasionally gives me an error and won't allow me to do it. When this happens, the other options do work though. #### Reasons for switching to Microsoft Authenticator I was having trouble getting the text message option to work to verify my identity. I wanted to try something else to see if it would help, which it did. --- ### authenticator needs more work on two digit code response - Overall rating: 2/5 - Reviewer: Terry M. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Functionality: 1/5 #### Pros integrated with microsoft office products, the setup of two factor authentication is straight forward with qr code scan #### Cons i constantly do not receive response from authenticator. i have to use the six digit verification code rather than two digit code from email or teams --- ### Authentication number 1 - Overall rating: 5/5 - Reviewer: Samantha V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered It's a good feeling l knowing that I can be at peace without my important restricted files being hacked #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it's very secure and I don't have to worry about my passwords being breached and or hacked #### Cons I haven't found anything that I dislike in the whole time I have used it. #### Reasons for choosing Microsoft Authenticator My security is better protected with Microsoft authenticator than anywhere else #### Reasons for switching to Microsoft Authenticator I feel that my security wasn't as secure as they should have been. --- ### The real authenticator tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered The Microsoft Authenticator app is a joy to use. With speedy responses within the app and the auth code only shows once you go into the account which avoids confusion between different account codes. It integrates well with other Microsoft products and its free! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The app is free; Integrates well with other Microsoft products; The option of biometric authentication to enter the app is a bonus; it is very easy to use and reliable. #### Cons The accounts can be buggy, ive had instances where i needed to re-add an account because i stopped getting the codes; Sometimes the codes expire too quickly; The security code is not hidden #### Reasons for switching to Microsoft Authenticator The product is not as compatible with Microsoft as their own native app --- ### Dual Factor Authentication without frills - Overall rating: 5/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an easy installation for many of the Microsoft services. It just works. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Non-obtrusive and very light-weight tool for adding a second layer of security to my laptop/services. #### Cons I do wish that this application was extended to all the services offered by Microsoft. Dual Factor authentication is essential in today's world. #### Reasons for switching to Microsoft Authenticator Company software stack is mostly Microsoft-based. --- ### No fluff, no frills, keep your accounts secure. - Overall rating: 5/5 - Reviewer: Johnny P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall a great experience. It has all of the login details and codes in a quick and easy to reach location (once you sign in). No fluff, nothing unnecessary. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It's a very simple app that keeps my accounts and logins super secure. The fact that a lot of it is automated makes it a really nice app. I don't have to find the login code, but rather it takes me there when prompted directly. #### Cons There were some moments where the code that was given was not accepted. I needed to totally shut the app down and sign in again. This happened 3-4 times and caused delays in workflow. --- ### Microsoft Authenticator Review - Overall rating: 5/5 - Reviewer: Alanna O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, you can't go wrong with using Microsoft Authenticator. It supports password less login when needed, Multifactor authentication and approving sign-ins are quick and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Authenticator is great for providing a secure log in code. It's very fast, easy to use and makes approving sign-ins incredibly smooth. #### Cons On occasion Microsoft Authenticator has had some sync issues. It has never shown to be something major for us and seems to happen very rarely but that would be the one negative for us. --- ### No need for passwords to avoid data breach - Overall rating: 5/5 - Reviewer: Chitranzan C. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I love Microsoft Authenticator as it provides a great sense of reliability as well as privacy and safeguards my date from potential theft. It is way better than saving multiple different passwords on the phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It is one of the safest way to authenticate myself that I am the authorized user to gain access to app/tool/software/database. Passwords can be hacked, imprints could be stored but gaining access for an unauthorized person via Microsoft Authenticator is not possible. #### Cons It works with internet connection so if I don’t have internet connection for whatever reasons, I can’t open Microsoft Authenticator and thus can’t gain access to other applications secured by it. --- ### Simple and easy two factor authentication - Overall rating: 5/5 - Reviewer: Andonis K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros One stop application for saving all my important credentials and two factor authentication for multiple services #### Cons Disappointed that they are removing password saving for Android devices, this feature was very handy and saved me a lot of time --- ### Authenticity review - Overall rating: 5/5 - Reviewer: Nathaniel W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Allows me to authenticate from my phone, while allowing the safety of my devices. #### Cons Can be to short on the delay for the entered code needed to access the device. --- ### Added layer of security for company software - Overall rating: 4/5 - Reviewer: Kathy H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Used multiple times a day to access my work email #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Usually pretty quick and offers backup code incase generated login security code doesn't come through #### Cons Can be slow at times, every once in while pauses and doesn't send code needed for system --- ### Incredible security add-on - Overall rating: 3/5 - Reviewer: Chad F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Microsoft Authenticator can easily be recovered and its very easy to add on new account to protect. #### Cons Microsoft authenticator is better for software under Microsoft servers. --- ### Using Microsoft Authenticator to provide security to your work data - Overall rating: 5/5 - Reviewer: Sfiso M. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The application overall is good, fast response to send authentication for signing in but the worst about it is that even if you try register the same number on a different mobile device, the notification still goes through the previously registered mobile even if the application is deleted from that mobile until this is reset via the administrator. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This application is good in providing strong security from having your work data vulnerable and stolen or prevents hackers from accessing your precious data by using the multifactor authentication to approve any sign in attempt. #### Cons Once you lose access to your mobile, you lose the power to approve sign in or deny any sign-in because that notification is sent straight to the mobile registered, even if the number is now used on a different cellphone mobile. This means if you either lose your cellphone or gets damaged, you get locked out of your work access. --- ### My Go-To Authenticator - Overall rating: 5/5 - Reviewer: Joshua M. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally speaking, it has been an extremely certain encounter using Microsoft authenticator. I think my main thing about this device is that it is so natural to verify in a real sense any login just from the snap of a button on my portable application. Whether that be through my PC or another gadget, the validation interaction is consistent and simple. I likewise genuinely like the convenience of the portable application and how rapidly I am ready to finish a multifaceted confirmation process. This apparatus additionally assists me in keeping my information and gadgets secure." #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamless 2FA Solution" Great UI, easy-to-arrangement, secure, upheld reinforcement, and reestablished highlights. Notice-based verification for office accounts makes speedy confirmation for sign-in without opening the application of such a problem-free arrangement. #### Cons It's an Apple secure-in issue that you can't move your saved MFA records to an Android gadget assuming you've reared up to iCloud since the iPhone variant requires utilizing iCloud. #### Reasons for switching to Microsoft Authenticator 2109 --- ### Authentication Integrated Nicely With Your Office 365 - Overall rating: 5/5 - Reviewer: Ian B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered We have been using the Microsoft Authenticator application and feature in Office 365 for years to secure our logins. It was worked reliably and has enabled us to be compliant. It is easy to manage for administrators and users have had no issue setting up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We are able to enforce the users Authentication with Microsoft Authenticator. It works at securing our user sign ins with the mobile app they use to confirm the authentication process. It is easy to manage from the Office 365 Administrator console. #### Cons The single sign on feature can be difficult for it to work with other applications. The support from Microsoft and the product is more costly than other options. --- ### A very good multi-factor authentication (MFA) app - Overall rating: 5/5 - Reviewer: Viktor K. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since we have been using this application in our company, we have transferred the entire process of logging in and MFA authentication to our Microsoft 365 accounts and some online services to this application. We do everything quickly, simply and with automation. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros On the first place that is easy to use. Second important feature is integration with Microsoft 365. #### Cons Sometimes does not open automatically. So need to open manually. --- ### Reviewing the Microsoft Authenticator - Overall rating: 5/5 - Reviewer: Scott N. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Overall I have enjoyed using the Microsoft Authenticator so far, as it's stable, secured and helps keep my codes safe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love about the software is how I can sync it with my Windows browser - Microsoft edge, especially if I want to store and save all my account passwords. The product is very stable and secured. #### Cons I would like if the software has more integration with third-party apps and integrating the same feature for both mobile and desktop instead. --- ### Microsoft Makes Security Easy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Animation - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Overall the experience has been great. We love the added security, the usability, and password management features. Our staff are comfortable using the platform and find it beneficial. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like how easy to use the platform is. Microsoft enables our staff to manage passwords, securely log in using the authenticator, and gives our company an extra level of comfort knowing we are secure. #### Cons I like everything about the platform to be honest. I have used other authenticators that over-complicated the process, and impacted our HR team by receiving many inquires and questions. --- ### Really easy to use and a real lifesaver when it comes to two factor authentication - Overall rating: 5/5 - Reviewer: Marko P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I cannot stress enough how useful and time saving this tool is! I’m using it for work when I’m logging into the corporate network, when logging to customer’s Azure server and I’m also using it for services such as PayPal. It’s quite easy to set up and use on your phone. With just one click, or rather tap, on the approval notification you are logged in. No need for waiting on codes, punching in secret answers, resolving anti-bot puzzles or any of those things. The important thing worth mentioning is that you should ABSOLUTELY turn on cloud backup as soon as you install the app on your phone. This is what happened to me: I’ve enabled two factor authentication for PayPal, but when I changed my phone the PayPal account hasn’t transferred to the new phone’s Authenticator and I didn’t have access to my old phone. Because of that I could not log into PayPal because it is requesting me to approve the login thru the Authenticator. Long story short, turn on cloud back up and you won’t have any problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, it has cloud backup and it really offers a quick way for two step authentication. #### Cons If you don’t turn on cloud backup some of your accounts might get locked when you change phone or perform factory reset. --- ### Best Mobile application for data security - Multi Factor Authentication - Overall rating: 5/5 - Reviewer: Mohammad A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #Microsoft Authenticator provides additional layer of security to our mobile device.#It protects by real time authentication.#MFA is easy to use even a person don't knows about technology# Easy installation and no interuption in between after successful setup. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros #Microsoft MFA is so much secure and it also secures our device.#It provides security to be hacked or data stealing, there is 6 digit pin is always needed to get access to particular app data. #credential generated by MFA 6 digit pin is also changes every 30 seconds.#Through this its hard to crack this code. We are also so much relaxed as it is maintained by Microsoft which having market reputation. #### Cons #Customer support can be improved more so that anywhere we stuck can get resolution fast.#Make it more secure as it is needed in this market because everyday we listen about data leakage. --- ### Microsoft Authenticator is wonderful!! - Overall rating: 5/5 - Reviewer: Chaun M. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Multi-factor authentication is a great way to know if you are the person who is trying to sign on some where. #### Cons I feel the application works great and no issues for me. --- ### Quite simple yet robust. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered The process is quite simple and introduces no complexities at all. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Microsoft makes authentication the easiest with this tool #### Cons I have no negatives to share. This tool is amazing --- ### Microsoft Authenticator - Overall rating: 5/5 - Reviewer: Allen C. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its improved security by adding of second layer of authentication. It is convenience to store passwords and also support multiple devices from PC and mobile phone devices. #### Cons Limited support for non-Microsoft services. Initial set-up can be confusing. --- ### A Comprehensive Review of Microsoft Authenticator - Overall rating: 4/5 - Reviewer: Vatsala H. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Multi-Factor Authentication,Time-Based One-Time Passwords #### Cons Account recovery process to be a bit challenging, especially in cases where devices were lost or unavailable. ## More reviews [Next reviews](https://www.softwareadvice.com/authentication/microsoft-authenticator-profile/reviews/?page=2) --- Microsoft Authenticator Reviews, Pros and Cons - 2026 Software Advice