NordVPN

RATING:

4.6

(1235)

About NordVPN

NordVPN is a computer security software designed to help businesses encrypt internet connectivity to securely access personal information using a virtual private network. It offers a kill switch module, which allows administrators to protect online data in real time. Managers can hide IP addresses to secure online identity, browsing history, and other online activities while using public Wi-Fi. NordVPN enables teams to protect systems against phishing scams, malware content, and distributed denial-of-service (DDoS) attacks. Additionally, operators can utilize the onion over VPN feature to secure devices against untrustworthy internet service providers (ISPs) and third-party breaches in accordance with the no-logs policy. NordVPN provides split tunneling functionality,...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

NordVPN Pricing

It is also available at $4.92 per month (billed annually) and $3.71 per month (two-year plan)

Starting price: 

$11.99 per month

Free trial: 

Not Available

Free version: 

Not Available

NordVPN map
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NordVPN Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for NordVPN

1 - 5 of 1,231 Reviews

Hanny

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2021

Excellent Features. Not Always Reliable

User Profile

Nabila

Verified reviewer

Investment Management, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

NordVPN help me to protect my digital footprint

This VPN is outstanding and it has achieved everything it promised in terms of a VPN. I use this app on a personal level, and it allows me to visit web pages in other states that are not available in my own country. It also allows me to watch Netflix from the United States and the United Kingdom in my own region. It has also aided me in my professional and personal endeavors.

PROS

I've been using this app for quite some time now, and I believe I can safely claim it's fantastic. I had used some free VPNs before buying this app, but they were ineffective and slowed down my link rates. Since I've had NordVPN, my link speed has been constant each time I use the app. The software also has a huge number of servers all around the world, which comes in handy if you want to stream Netflix or other apps in different countries. The NordVPN customer service team is also quick to respond and will guide you through any issues you may have. It is also quite user-friendly, simple to use, and fast. It can also bind up to five computers at the same time.

CONS

To be honest, I have no complaints or critical remarks about NordVPN. I've been using this app for a long time, and they've always achieved everything they promised in terms of a VPN. I don't have any complaints about NordVPN right now.

Reasons for switching to NordVPN

ExpressVPN is not stable and my connection is constantly interrupted.

User Profile

Aleksandr

Verified reviewer

Computer Software, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed April 2021

Great vpn packed in somewhat troubled software.

It is ok. Reinstall it manually, write down the full set of packages it require for work (affect Win and mac only, mobile devices are fine to the best of my knowledge). use their DNS as an alternative to public DNS and especially (!) to the dns provided by your network providers, they are always full of ads and unwanted redirects. Take a look at their password manager. It is not quite clear why to use them instead of free keypass but who knows, may be this is what you are looking for.

PROS

A lot of endpoints across all the world. Clients for Win, MacOs, iOS, Android. Very intuitive and reach options, you may choose the tunnel type you want. Number of supplement software: password manager, cloud encryption, secure dns. As far as I noticed NordVPN goes very easy on the battery which is very important during the trips. NordVPN team puts a lot of efforts into making the exit nodes "clean", i.e. - keep them out of black/block lists. It is not always possible, of course, but at least they keep things under control. Quite a lot of documentations to set up nord vpn on most routers or smart devices. Speed is overall very good, depending obviously on country and area, but still - NordVPN seems not to attempt to save money on providing mediocre service, they really invest in hardware and wires. NordVPN withstand independent security checks and to the best of public knowledge they do not keep any records on user's activity. They were first to leave Russia which demand to keep records - that should mean something, right?

CONS

Well, on a flip side - there are a number of issues with the software. First of all, it is not quite stable. While session being established last until you switch it off, the application itself may just stop to connect, out of nowhere. Reinstall may not help. Appears that NordVPN install some additional packages that should be reinstalled manually. NordVPN software may literally kill your network connection after you disconnect from their service. It happens because it fails to restore the routes, reboot will help for casual customers while advanced may just restore the settings without reboot, but this is definitely not what you expect from "secure browsing". Support - is mediocre. You may wait for answer forever, periodically decline one more suggest to reinstall. To me - there is no support at all, at least for personal users. Things might be different for corporate, though. Software update on Apple device may fail with "unable to download" for weeks. Not sure how to fix that unless you are ready to install it manually downloading the package from their website.

Reasons for switching to NordVPN

TunnelBear has issues both with exit nodes set, their stability, speed and software.

Logan

Marketing and Advertising, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2022

NordVPN leaves their customer out to dry

In a word, my experience with NordVPN can be summarized as: - A company that values profits and policy over people.

PROS

I'd have to say that NordVPN's brazen commitment to alienating their customer base is something to be admired. It's an odd way to show people that you care. Well, it's actually not a way to show people you care at all, but hey, you gotta respect a company bold enough to stand up to their own customers, right? I especially respect [SENSITIVE CONTENT] at NordVPN. I signed up for NordLayer because I'm trying to bootstrap a product idea. My development agency referred me to NordVPN because they thought I was going to need a VPN service. I purchased NordVPN for $61, but we had to put the project on pause because the developers were working on a feature that needed to be completed before we could set up the VPN. Once it was time to revisit the VPN, the team and I decided that we could go a different route in the short-term, so we wanted to finish building more of the product before we layer the VPN in. I reached out to NordVPN because I was a few days past the 14-day trial, and I asked if I could get refunded. [SENSITIVE CONTENT] responded telling me that the company does not wish to refund me due to the fact that their policy states that I was supposed to cancel in the 14-day window. In the technical sense, [SENSITIVE CONTENT] is correct, but he showed no sign of reason and no empathy as a customer service representative. It was my intention to return business as soon as I was ready to re-start the service, but this didn't appeal to [SENSITIVE CONTENT].

CONS

Hmm, that's a tough one. There was so much to like about my interaction with [SENSITIVE CONTENT] that I don't even know where to begin. I mean, there's just so much to like about a company that shows no mercy, it's almost hard to find any flaws with NordVPN. - Their ability to re-quote a cancellation policy is impeccable. - Their commitment to winning me as a long-term user and loyal advocate for the business... genuinely heartfelt. - Their ability to listen to customers? Flawless. - The warmth and ability to make customers feel valued and "not just another number to squeeze profits out of," remarkable. [SENSITIVE CONTENT] is the man! Thanks [SENSITIVE CONTENT] Can't say enough about this company, and it's all because of the way you re-quoted that cancellation policy so that I could re-read it one more time. You freaking rock!

Reason for choosing NordVPN

NordVPN was recommended to me by a developer.

Anonymous

2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Not Just a VPN, much much more

NordVPN is a reliable VPN service that offers excellent protection for users' online privacy. Its impressive server network, fast speeds, and affordable pricing make it a top choice for anyone looking for a VPN service.

PROS

NordVPN is easy to use, and its user interface is simple and intuitive.- It offers fast and reliable connections, enabling users to stream content and download files without interruptions.- NordVPN has excellent customer support, with 24/7 live chat and email support available.- The service offers affordable pricing, with a variety of payment options, including cryptocurrency.

CONS

NordVPN's mobile app can be slow and unresponsive at times.- Some users have reported issues with connecting to specific servers.- The service's occasional server overload can affect connection speeds and cause intermittent downtime

Reason for choosing NordVPN

NordVPN has a network of over 5,500 servers in 59 countries, making it easy to access content from almost anywhere in the world.- The service uses military-grade encryption to protect user data and keep it anonymous while online.- NordVPN has a strict no-logging policy, ensuring that users' online activities are not being tracked or recorded.- The service offers specialized servers such as Dedicated IP, P2P, and Double VPN options.