ConnectWise SIEM vs Passportal

RATING:

4.6

(44)

ConnectWise SIEM has 44 reviews and a rating of 4.61 / 5 stars vs Passportal which has 89 reviews and a rating of 4.37 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (44)
4.4 (89)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 12, 2023
August 18, 2022
Pros/Cons
  • Pros

  • The integration with a lot of the core services we use made this a clear winner when reviewing. The ongoing communication from the team allows us to be confident in how the product is working.
  • Perch is a perfect compliment to our services as it provides the SOC portion to security and their team then works with ours to get our customers taken care of.
  • Cons

  • Alerting when things stop working. When things flatline, there's nothing configured out of the box that will notify you.
  • Sometimes links don't take you to the correct alert, which can cause confusion. Physical sensors can go offline which is troublesome given the remote nature of all employees.
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  • Pros

  • The reporting capabilities are pretty good. The idea of Docs is really good, but needs some work.
  • The great thing about this software is that it seems pretty intuitive, I like the import feature for the passwords it works really really well.
  • Cons

  • Only thing missing is notification for renewal of subscriptions and warranties.
  • Only con as I have heard from our techs, is it is sometimes hard to distinguish L, I, and 0/O.
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Pricing Range
$
$
$
$
$
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$
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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos