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Supported Operating System(s):
Web browser (OS agnostic)About SiteLock
SiteLock is a cloud-based security platform, which helps accelerate website performance, conversions and protects the online business against hackers. Designed for all industries, the platform provides solutions for vulnerability management, database protection and compliance maintenance across all applications.
Key features of SiteLock include search engine monitoring and spam blacklists, detecting malware and automatically initiating the removal process, protection of the WordPress database and vulnerability patching of core client management systems.
SiteLock’s TrueCode (SAST), static application security testing module, helps find common vulnerabilities in all applications with in-depth analysis. Its TrueShield Web Application Firewall (WAF)...
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Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
3.0
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
September 2018
Germie from Honor Health Network
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
SiteLock is the best!
I run four websites and all are protected with SiteLock. Anytime I have a question, they have 24/7/365 support and I am able to reach someone immediately. I am notified of any potential concerns (if any). They make me feel like family.
Pros
The software is easy to use and install. I can monitor my website through my SiteLock dashboard to view traffic and bots in real-time. Thank you SiteLock!
Cons
I cannot think on any cons to this company.
Response from SiteLock
Replied September 2018
Thanks for the great review, Germie! We work hard to exceed customers expectations, and we¿re happy to hear you¿ve had a positive experience. Stay secure!
December 2017
Richard from Zounds Hearing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Great service to protect your websites
Great website security
Pros
This service protects your websites with a firewall to help protect you from Hackers, Bots, and Scripts. They also scan your web server for harmful viruses and scripts. They also have great support. The service also can make your websites load faster.
Cons
It can get a little pricey but it does do what it is meant to do and lets you know if it finds anything suspicious.
January 2021
Tom from Tom Chuvala
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
January 2021
An unethical company - They do not even follow their term of agreements
I agreed to a 12 month subscription 5 months ago with SiteLock due to my hosting service not being able to connect them properly to my Managed WordPress website. Ok, no problems. So I want to transfer the subscription from one site to another as the old site was killed for a new site after 5 months of use. Ok, no problem another 7 months to go. NOPE I have to sign for another 12 months of service. I asked why, they said it is in their term, of service that a new site is a new service. I reviewed the term of service with them on the phone and it is not stated that a transfer of domains starts a whole new service, not even covered. So I am forced to agree to another 12 months illegally breaking their term of service with me. That to me is a major breach of ethics for a security company. I can not trust that if a digital breach occurred I that I can trust their terms of the agreement for their liability. On top of that, I see I have to request 30 days prior to the contract ending that I wish to terminate the contract before renewal. I said, OK start the new 12 months and I am officially declaring that we will not renew. I was told I could not do that as it has to be 30 days prior. (Me venting - Not 365 or 29 days, 30 days exactly prior). I pointed out to the manager that she does not even know her terms of agreement twice and that I was not pleased at all. I would probably stay with them if they honored their agreements. This company has a decent product but they are unethical
Pros
They have a decent product but cannot be trusted.
Cons
They do not agree to follow their own terms of agreement. That for a security company is a major breach of trust.
Reasons for Choosing SiteLock
It was already part of my hosting package that got screwed up but trusted the hosting company.
August 2018
Rich from Crystal Lake Orthodontics
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
August 2018
Does what it is supposed to
Pros
Completely independent, works without any need for extra work. Very efficient and effective at working as advertised. Great customer service.
Cons
Only issue is more expensive than some other options
Response from SiteLock
Replied August 2018
Thank you, Rich, for your kind words! We¿re happy we could help and truly appreciate you taking the time to share your experience.
November 2018
Ana Maria from PROTECCIÓN S.A.
Company Size: 1,001-5,000 employees
Industry: Financial Services
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
November 2018
They have the most incredible customer service of any company
Pros
Sitelock was instrumental in helping us protect our commercial website. His customer service was quick and friendly.
Cons
Sitelock is much more superior than other companies. Your customer service made me feel like I was the only customer. I highly recommend this company