SiteLock Software

4.23 / 5 (13)

About SiteLock


SiteLock is a cloud-based security platform, which helps accelerate website performance, conversions and protects the online business against hackers. Designed for all industries, the platform provides solutions for vulnerability management, database protection and compliance maintenance across all applications.

Key features of SiteLock include search engine monitoring and spam blacklists, detecting malware and automatically initiating the removal process, protection of the WordPress database and vulnerability patching of core client management systems.

SiteLock’s TrueCode (SAST), static application security testing module, helps find common vulnerabilities in all applications with in-depth analysis. Its TrueShield Web Application Firewall (WAF) filters out malicious traffic and prevents attacks. The software offers compatibility with any hosting environment and maintains compliance with Payment Card Industry (PCI) data security standards.

SiteLock allows application programming interface (API) integration and comes with an iOS mobile application. It is available on a monthly subscription and extends 24/7 customer support via phone, email, chat.



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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of SiteLock

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

4 stars

(2)

3 stars

(1)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-13 of 13 reviews

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December 2017

Richard from Zounds Hearing

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Great service to protect your websites

Great website security

Pros

This service protects your websites with a firewall to help protect you from Hackers, Bots, and Scripts. They also scan your web server for harmful viruses and scripts. They also have great support. The service also can make your websites load faster.

Cons

It can get a little pricey but it does do what it is meant to do and lets you know if it finds anything suspicious.

September 2018

Germie from Honor Health Network

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

SiteLock is the best!

I run four websites and all are protected with SiteLock. Anytime I have a question, they have 24/7/365 support and I am able to reach someone immediately. I am notified of any potential concerns (if any). They make me feel like family.

Pros

The software is easy to use and install. I can monitor my website through my SiteLock dashboard to view traffic and bots in real-time. Thank you SiteLock!

Cons

I cannot think on any cons to this company.

Response from SiteLock of SiteLock

Replied September 2018

Thanks for the great review, Germie! We work hard to exceed customers expectations, and we¿re happy to hear you¿ve had a positive experience. Stay secure!

August 2018

Rich from Crystal Lake Orthodontics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

August 2018

Does what it is supposed to

Pros

Completely independent, works without any need for extra work. Very efficient and effective at working as advertised. Great customer service.

Cons

Only issue is more expensive than some other options

Response from SiteLock of SiteLock

Replied August 2018

Thank you, Rich, for your kind words! We¿re happy we could help and truly appreciate you taking the time to share your experience.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

May 2018

Horrible customer service, does not care about customers

Pros

Sitelock was a good idea at the start as my website was hacked with malware installed on my hosting account, they were able to scan it and ensure that "all" the malware was removed.

Cons

Before signing up with Sitelock, the rep I spoke to was amazing and went out of his way to help me. After I signed the 12-month contract, the service and the representatives I spoke with went, for a lack of better words, downhill. I found out that I *still* had malware on my hosting account. I ended up moving hosts and with my previous hosting company, Sitelock said they would need access to my FTP account, but once I had a new host, I generated new access credentials and they said they weren't working and couldn't login to my new FTP. I did this THREE TIMES. I asked if there was someone who could call me because I knew for a fact I was doing this correctly and the credentials were correct, nobody called me. When I called to terminate my Sitelock service they tried to talk me out of it for 10-20 minutes even though I had stated that I didn't want to work with them any longer and I just wanted out of the contract. It was VERY frustrating. I should have read other reviews online about the service before signing up with them, but the malware issue was something I was impatient about getting resolved.

Response from SiteLock of SiteLock

Replied May 2018

Dear Customer, Thank you for taking the time to leave us feedback regarding your experience with SiteLock. We are sorry to hear you haven't had a positive experience. We would love to speak to you further to help resolve the issue and improve our internal policies and communications. May we reach out to you this week to help resolve the issue? Could you please provide the website name you called in about, as well as, the best phone number we may reach you at? Kind Regards, SiteLock Customer Experience Team

August 2017

dunstan from Dunstan Morey, TorontoGuitar.ca

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

3.0

Functionality

3.0

August 2017

adequate - until I tried to get out

Pros

Sitelock provides some useful, albeit rudimentary, information about my web site health. Made me aware of a couple of issues.

Cons

Sitelock may perform a useful service, but be wary of giving them your credit card information.
When you sign on for the paid service, Sitelock:
1) hides (makes it difficult to find) the fact that they default auto-renew (you can't sign up without agreeing to have them automatically bill your credit card every year);
2) hides (makes it difficult to find) how to stop auto-renew:
a) you can't just stop auto-renew from your billing panel, the way you can with reputable businesses;
b) you have to hunt their web site for a link (in extremely small font) to the page which contains instructions for cancelling;
c) when you get to that page, turns out it's the 5000+ word "Terms of Service" document which you have to scour to find the - get this - PHONE NUMBER - you then have to call and get put on hold (or if you like, they will call you back 3 days later.) Once you finally get through, you have to jump through a lot of security hoops.
All that just to cancel the service.
Their product may or may not be OK, but be forwarned that with Sitelock, it's not easy to get out once you're in.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

December 2018

Thorough and professional cleaning and monitoring service

Got the job done quickly, but I do feel we were swindled.

Pros

The engineer that helped with our site was very knowledgeable and professional. He was able to clean all malware from the website within hours. Also, provided email updates throughout the whole process and detailed what exactly was discovered, what was cleaned, and recommended steps to take to help prevent it from occurring again.

Cons

Their website, sales representative, and billing disclosures are not transparent and leaves out extremely important information that can be costly. The website states its a month to month service with absolutely no other information (we triple checked this). However, after signing up, the sales representative said it is a 6 month contract and you would be billed 3 months worth if you cancel before 6 months.

August 2018

Daniel from juhahm foods corp

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

August 2018

saved my website! my site was infected with malware and viruses

Pros

They were prompt in removing all viruses from my website and keeping my website safe. I got reports on the health of my website

Cons

Honestly my only issues i have with this software was the pricing. Even though I was a go daddy customer and they gave me a better rate, it was way too expensive

Response from SiteLock of SiteLock

Replied August 2018

Hi Daniel! Your awesome review made our day! We strive to deliver great customer experiences and we¿re glad to know you¿ve had a positive one.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2018

SiteLock saved our website

I was on vacation when our manager called me in a panic. Our company website had been hacked and was displaying an offensive message to all who visited it. I called SiteLock and within 2 hours they had fixed the breach and safeguarded our site from future attacks. Being able to handle the situation while I wasn't at the office, and getting it resolved so quickly, was a lifesaver for us.

Pros

Since installing SiteLock, we have had no issues with malware or site attacks. I especially like the weekly email report I get that shows me where the deterred attacks are coming from.

Cons

I have not had any negative experience with this software.

November 2018

Ana Maria from PROTECCIÓN S.A.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

November 2018

They have the most incredible customer service of any company

Pros

Sitelock was instrumental in helping us protect our commercial website. His customer service was quick and friendly.

Cons

Sitelock is much more superior than other companies. Your customer service made me feel like I was the only customer. I highly recommend this company

September 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

September 2018

On The Fence

Pros

Very quick at detecting malware on your website and warns you about it on time.

Customer service readily available with very quick responses. Solutions possibly tailor made (depending on the information you provide them with)

Cons

1. SiteLock is not very specific with diagnosing the malware on websites. It just detects malware. However, where exactly the problem is or what the problem is, sitelock is unable to do.
2. The solutions given to me were actually really expensive and impossible for me to explore leaving me with no other option but to find a solution myself.

Response from SiteLock of SiteLock

Replied September 2018

Thank you for joining the SiteLock family! We¿re grateful for your customer loyalty and appreciate your business. Let us know if we can be of further assistance.

July 2015

Josh from Affiliate Marketing Pros, Inc.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2015

Worked as expected

Compared to it's competitors, SiteLock seemed to be very fairly priced. I integrated SiteLock with my website about six months ago and it has done exactly as I had anticipated. It was easy to integrate, and when I did stumble at one point, their customer service was very quick and eager to help resolve my issue. Any website vulnerability concerns I had 6 months ago are no longer present thanks to SiteLock.

July 2015

Sara from Velton, Inc.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2015

Great Experience

I haven't had any negative experiences with SiteLock so far, and I don't expect to. It's extremely comforting knowing that I don't have to worry about malware attacks anymore. Their customer service is great, which just makes the whole experience that much better. I would definitely recommend this product.

November 2016

Loretta from Stor-eze

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

I am pleased

With Site Link, I have had quick responses, even when I have requested assistance outside of their business hours. They have called me back ASAP even without my leaving a message. I am very pleased with their product as well as their customer support.