About SolarWinds Mail Assure

SolarWinds Mail Assure is a cloud-based email security solution designed to help businesses secure incoming and outgoing emails. The protection and filtering engine uses machine learning to protect against various online threats such as spam, viruses, malware, ransomware, spear phishing, impersonation and more.

SolarWinds Mail Assure includes a built-in continuity service, which allows employees to read, send and receive emails in an offline mode. The solution offers a host of features such as data encryption, customizable dashboards, server security, usage history, log search and more. It enables users to view messages in quarantine and release, block or whitelist/blacklist them. Additionally, administrators can block attachments and various file extensions ...


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Supported Operating System(s):

Web browser (OS agnostic)

23 Reviews of SolarWinds Mail Assure

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(12)

12

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

February 2020

Adam from Shadowserve Ltd.

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

An excellent email security filter

Our customers usually have a lot of negative things to say about the spam filtering service prior to Mail Assure, silence is golden!

Pros

Highly configurable, very accurate spam stopper

Cons

I personally found you need a fair bit of help with the configuration, but their technical sales and support team is A* - I would recommend using them as much as possible during the setup phase to ensure everything is setup correctly.

September 2019

Michael from PCDataNet LLC

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Reducing unwanted email by 98% instantly

I LOVE this product and have started to offer it to entire client base. I have not heard any complaints from those that have been migrated to it and those on it... they LOVE the fact that the majority of the garbage has been eliminated!

Pros

How quickly it was able to be implemented in our organization. Modifying the reports and setting the security profiles was very intuitive. It captures over 98% of unwanted email and provides an easy to read report of anything that was caught... and a simple way to release it and enable to the system to 'learn' about this type of mail in the future.

Cons

Some of the reports were a little difficult to setup. This was the only part that was not very intuitive. The definition of 'row' and 'column' produces EXTREMELY different ports, but there is no easy explanation as to what those two definitions actually mean.

Reasons for Choosing SolarWinds Mail Assure

Price at the moment... we are still looking at the other product as they are working with us on the problems that were identified and we will be able to make a final decision as to which one will be used enterprise wide in the future.

October 2018

Ryan from WesTech Solutions, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

October 2018

Switch to Mail Assure

We switched off of EOP due to Office 365 support issues and the lack of it. Solarwinds provides much better support and access to staff instantly. We are still working out some bugs and learning the software but look forward to using it.

Pros

- Mail Assure does a good job with locating and marking SPAM messages. The main and second class are helpful for creating rules in our Exchange to do things based on that marking - The overall filtering speed is quick and reliable - Mail Assure offers a bit of flexibility as compared to other vendors.

Cons

- The console can be a little confusing for first time users - There is no ability for multiple admins to access all the domains - I receive a gateway timeout instead of no data message for one of the searches - We have already had a couple instances of bounce backs to our customers due to issues with Mail Assure - There needs to be more options for global setting we can push to all the domains to simply the setup of new domains - Support needs to escalate issues quicker to the engineering team for quicker responses and faster resolutions

December 2019

Lee from Watkins & Eager PLLC

Company Size: 51-200 employees

Industry: Legal Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Mail Assure Review

Mail Assure is protecting our business on the front end by stopping (and continuing to train) spam and malicious Email before it gets into our environment; therefore, I'd say it's doing a very good job to thwart off issues before they become an issue.

Pros

The implementation was very easy and quick to get started. We were up and running as soon as our ISP redirected our Email traffic to Mail Assure. Mail Assure is going a really good job in catching what it says it will catch. It caught over 18,000 messages within the first several days of operation.

Cons

Navigating around in the Web User Interface isn't quite as intuitive as I would like. It takes a bit of getting used to (mainly with regards to terminology and verbiage); however, once you learn the "lingo" and the "operations" of the dashboard, it becomes easier.

September 2019

Rodney from Knaap IC

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Great email protection service!

Recently I found an increase in the spam traffic on the domains I am working with. Finally I had to make a decision which company to use for my protection. I took a long time searching and reading and found SolarWinds Mail Assure. When I contacted them they were most helpful and accommodating to meet my needs and help me get started. I was in a hurry to get my protection as soon as possible and the team of SolarWinds Mail Assure was very helpful to assist me to get started quickly. The service is very open to get to know it by means of a free trial. After trying the service I quickly found that this is exactly what I needed. The spam protection is very accurate. It is just like my CleanPort experience years ago, setup the service and after setting it up, I checked the logs occasionally and saw it's very accurate and so far, I didn't need any monitoring at all. After a week I could already see how much spam was blocked and didn't reach the mailboxes anymore.

Pros

The best feature about this software is how well it protects email traffic from spam and virusses. I used to be a customer of CleanPort which for some years has been discontinued. After this I didn't find a good service to replace it because CleanPort was absolutely perfect. Recently I had another careful search and read a lot about SolarWinds Mail Assure. One of the things I liked is that they are constantly improving and evolving their solutions. That is exactly what results in a reliable anti-spam and anti-virus protection, staying on top of things.

Cons

When I started to setup the service for my domains which needed protection, I first had to make myself familiar with the user interface and structure of the control pages. But this was relatively easy once I knew where everything can be found and took me about an hour to get things up and running for my domains. Everything you need is there in the user interface.