Sophos Endpoint Antivirus Software

Full protection suite, when it works correctly, is amazing at it duties. But if it breaks, it is almost impossible to remove.

Pros

Sophos Cloud based management tool makes it easily accessible. Sophos reverse-engineers a program before it runs to see if it malicious.

Cons

Customer support for the product is the worst I have ever seen. Weeks would go by between responses on tickets. I told to white-list Office EXEs to allow Hitman.Pro to not block them. Had to reformat 2 machines because the software did not install/uninstall correctly.

Protection from digital threats. Peace of mind.

Pros

This product has special anti-ransomware features. It is also fairly granular in configuration. Once the dust settled after deployment, it seems to be providing better protection that some of the competitive products offered to MSPs.

Cons

I found it requiring a lot of administrative overhead to get it intially configured and deployed. There is a lack of proper documentation in one place to get the MSP/cloud management and deployment properly configured. This product also seemed overly aggressive when still default configuration in place.

Pros

I like the easy to use interface. They wat that everything is laid out makes a lot of sense to me.

Cons

It is very slow. On my IMac at home it takes upwards of 12 hours to scan a computer that does not have very many files on it.

Pros

Cloud Management is great. Your able to create policies that are implemented to all clients on the fly. Blocking USB devices has never been easier.

Cons

Since it's cloud managed you required always active Internet connection. It's heavy on network utilization even when not applying new policies.

Easy to implement, easy to use after figuring out quirks. Cost effective.

Pros

It is cloud based, so you don't need to have software installed on a server and can access from any location. It's also easy to install and supports both Mac and Windows. The dashboard gives an overview of what is going on with your machines. Most times you can clean up things right from the cloud interface, but if manual clean up is required there is generally advice on what to do through links.

Cons

Some of the features take a bit of digging, for example adding exceptions could be an easier process. Also the few interactions I've had with support have been lackluster, even to the point of not getting responses at all.

Fully, cloud-based administration of endpoint protection software.

Pros

I like the cloud-centric management portal of the product. I, as the administrator, can keep an eye on the entire company. The portal (as well as the endpoint products) are all globally acccessible, too.

Cons

I would like a little more control of the endpoints monitored; sometimes I need a "reach out and touch you" facility. PUA's keep coming up and I'm never sure if I've removed them or not. That goes for several warnings. Some of them are only temporary (missed 2 updates, for example), but they still show up as alerts, even though they have gotten the last 10 updates. And finally, the website restrictions are pretty ridiculously restrictive.

Pros

Easy to deploy, easy to manage software. Support is pretty good. Endpoint management is simple. For the most part it is pretty accurate in detection.

Cons

Installation requires reboots. Sometimes the software will give you false positives on well know tools. Sometimes I get false positives on things such as psexec. The false positives are the biggest negative.

Safe computing

Pros

One website to control all the clients.
Fast install.
Easy of use.
Not a resource hog like Norton or other Enterprise software.

We installed on all personal and work devices to protect from intrusion. Works great on both MAC and PC based devices. Install is a snap, you can monitor and control programs from the website. Works hard in the background without making a fuss to the user or taking up a ton of memory.

The primary reason for choosing this is the recommendation from our IT support vendor who also manages security. Im thankful for that as I find the interface is not as intuitive as other security products Ive used.

I have used Sophos for many years and I think they have one of the best endpoint solutions out there for small and large businesses.

Pros

It is easy to use and setup and it has great functional use.

Cons

None

Advice to Others

Not at this time