All Stellar Data Recovery Professional Reviews

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User Profile

Aris

Verified reviewer

Consumer Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2021

Professional Intact Recovery for Photos and Documents

We recover documents, photos and videos for our customers that have lost or formatted their data or have corrupted drives. From all the programs we've tried for data recovery Stellar is one of the most reliable.

PROS

Most customers are accidentally formatting their memory cards and Stellar successfully recovers all their photos and documents. And the second most used case of Stellar Data recovery is hard drives with errors. We like that we can preview some of the files before we select what to recover because some times we don't want to recovery all files. Stellar Data Recovery has an incredible success rate for photo recovery and not only that but it can repair corrupted photos and that leaves many of our customers happy and satisfied! We've saved many marriage photos that were lost by accident or because the hard drive was almost corrupted.

CONS

Some times office documents are unable to be recovered it would be nice if they could be repaired.

Justin

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2018

This software allows me to extract customers data from hard drives that are corrupted or erased.

PROS

The interface is very easy to use especially for first time users. It has a high success rate when it comes to data recovery. For the price it's one of the best data recovery software around. The company offers customer support via phone, email, and live chat! They also have great online informational resources for users to access. It's very easy to install.

CONS

The scan speeds are fast but recovery speeds can be very slow sometimes taking up to 12-24 hours for complete recovery time. Vector images can't be recovered by this software for some odd reason. Doesn't recovery Polaroid X3F format photos. Free version only recovery's 1GB of data do you don't really know what will be recovered unless you buy the program. What would be nice is if the program did the full scan but wouldn't allow recovery until you purchased the software license. That would allow users to safely purchase the software without going in blind. Is expensive but not as expensive as physical data recovery. The preview function doesn't always work for multimedia files.

Allan

Information Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

Worse Product Ever-Don't Use this!

Worse Expereice ever....little to no support and they NEVER resolved our activation key issue! We had a working product and had to upgrade a failing laptop. We we uninstalled the working copy and took pictures each step of the way. Then when our new laptop arrived their product would NOT activate! Many lost hours emailing back and forth and they NEVER did help us! We ended up going with a competitor and are so happy that we did, as the competitor's product is fare supperior - save time and money and look elsewhere!

PROS

Worse Expereice ever....little to no support and they NEVER resolved our activation key issue! We had a working product and had to upgrade a failing laptop. We we uninstalled the working copy and took pictures each step of the way. Then when our new laptop arrived their product would NOT activate! Many lost hours emailing back and forth and they NEVER did help us! We ended up going with a competitor and are so happy that we did, as the competitor's product is fare supperior - save time and money and look elsewhere!

CONS

Worse Expereice ever....little to no support and they NEVER resolved our activation key issue! Never issued a key that worked

Reason for choosing Stellar Data Recovery Professional

Worse Expereice ever....little to no support and they NEVER resolved our activation key issue! We had a working product and had to upgrade a failing laptop. We we uninstalled the working copy and took pictures each step of the way. Then when our new laptop arrived their product would NOT activate! Many lost hours emailing back and forth and they NEVER did help us! We ended up going with a competitor and are so happy that we did, as the competitor's product is fare supperior - save time and money and look elsewhere!

User Profile

Jens

Verified reviewer

Food & Beverages, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed February 2024

We bought Stellar Data recovery and it did not work

We wasted money on a software which does not work. Their support service came several days later, too late.

PROS

Easy to find offer, easy to application to run, marketing

CONS

it did not work, it wants to sell a renewable service

Anonymous

501-1,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2018

One of the best tool for data recovery.

PROS

I was trying to recover my tally database files no other tool could recover that file it but this awesome tool recovered it. It supports the vast number of file types like media files, office files, zip files and tally files also, I am amazed. Very competitive price for the professional license, local vendors charge here more than that for 1 recovery service To analyze recovered files this gives different types of views in this tool like -tree view -file type I can view any single type of files at one place and select which files to recover Awesome tool for the great price.

CONS

Cannot add custom signatures for unsupported file formats. Advance partition recovery not up to the mark for recovering lost files (recovery after formatting partition) it missed some files and recovered lots of corrupted files.

Geoffrey

Photography, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2023

Not helpful at all.

Stellar Data Recovery Professional is a terrible product and I will be asking for a refund since it didn't recover a single image.

PROS

I can see the images I am trying to recover and I put a check mark on them. Since they are *.nef files they are supposed to be recoverable. However, the program totally ignored the files that I checked and didn't recover any of them. Instead it recovered files I didn't ask for and wasted my time and money.

CONS

The whole program is totally worthless and very frustrating. First of all it had a "free" trial which didn't work but even after I paid $100.00 for the professional version of the program it still didn't work.

Joseph

Semiconductors, 2-10 employees

Used less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2021

Stellar was not stellar!

The recovery software did not recover the calendar or contacts folders. There were about hundreds of email folders with the name MS-ALK-BGP created which were empty and had to be manually (per Stellar email) removed (not a lot of fun). After a week of emails back and forth they finally agreed to a download session. By that time I was able to restore the PST file myself. I asked them for a refund which was not accepted so I started a charge back with my credit card company. Stellar then offered to credit my card if I cancelled the chargeback (note that credit card companies do not allow cancellation of charge backs)1

PROS

Really nothing except for the promise of restoring my PST file.

CONS

Repair of 2019 Microsoft Outlook PST file of about 32GB went horribly wrong. Stellar suggested many fixes which were obvious but didn't work. It took a week for them to offer online help.

User Profile

Chamath

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2020

Good data recovery software

PROS

Guaranteed recovery of loss data without making the data corrupted

CONS

Cannot specify the time period for scanning the device for deleted or lost data

Anonymous

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed April 2018

The software did not help me recover anything

PROS

It was easy to install and run the recovery scans even though it did not actually work for me. It was also a nice interface

CONS

I did not like how it did not do what it was supposed to and then the customer service people did not want to refund me and kept giving me the runaround until I threatened to contact BBB because of their history of complaints

Colin

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

Amazing data recovery software! I would like to recommend this tool to all my know ones.

I am able to recover my data.

PROS

Awesome and easy to use GUI. The best thing about this tool is it shows preview before performing the recovery option.

CONS

The basic con about this software is that it doesn't suits normal person pocket as their price are little much higher than other software.

Vendor Response

Thanks for using the software.We really appreciate your feedback!!!

Replied November 2017

Vinay

Broadcast Media, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2022

Complete Waste

Terrible

PROS

The software does show your data but does not recover much as such.

CONS

Stellar data recovery company is a fraud. They give misleading information about the recovered data. They just try to charge hefty sums for their services.

James

Information Technology and Services, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2017

Easy to Use software which can easily recovers lost data from internal and external storage media

Recovered my lost official documents

PROS

The software offers offers 30 days Money Back guarantee and the customer support is very effective and helpful.I must recommend it to be used .

CONS

The software is unable to recover all the files of my Hard Drive.Approximately 80% were recovered and the rest 20% of files are shown as delete files.

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