Cortex XDR Software

About Cortex XDR

Cortex XDR (formerly Traps) is cloud-based and on-premise endpoint security solution, which assists security teams with threat detection and response management. Key features include malware protection, incident tracking, root cause analysis and records management. The platform uses artificial intelligence and machine learning technology to collect data on endpoints, network and cloud, providing visibility to teams within the organization. It analyzes attack techniques and behaviours, prevents the launch of malicious executable files and blocks malware, exploits and ransomware. Additionally, it helps network administrators determine root cause of various threats to optimize triage and incident response, adapting defenses in real-time. Cortex XDR integrates with var...

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Cortex XDR User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 11 reviews

Anonymous

Company size: 501-1,000 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

Good Endpoint Security Solution

Traps is good software to have. It did stop some malicious software that was downloaded.

Pros

This product doesn't do the old-fashioned signature based detection, but works by observing attack technique and behaviors. One of our workers had an Excel document which tried to reference some command line software to manipulate data. Of course this is very much how a virus could work, so Traps blocked it. Although this was a false positive, the solution using that Excel was not approved so Traps did a good thing. Management through the admin portal is visually pleasing and intuitive for most if the options.

Cons

We moved from on-prem installation to Cloud version of Traps. In the beginning the training options for the cloud version were almost non-existent. Even now, our training option was cancelled because of no other applicants for it. There is a free on-demand version of the training which I now will settle for. Managing the "Agent Installations" is not really intuitive.

Reasons for choosing Cortex XDR

Part of a big package of Palo Alto offerings, so price was interesting but also tests we did were good.

Jerome

Company size: 201-500 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

October 2021

Cortex XDR Review

Cortex is a solid product. We haven't had any major complaints from the user community. We haven't had to unblock any major products that were perceived as spam at this point. Many other products tended to block updates to products due to the executable file not being recognized by their database. We haven' had that issue with Cortex.

Pros

Our team is responsible for the deployment of Cortex into our Mac and PC environment. The agent was very easy to distribute utilizing our Deployment Software tool. The dashboards provide an excellent view into what is active and reporting back to the tool. We haven't had any major whitelist issues between the tool and endpoints.

Cons

I would like to see the scan on demand option as an easy one-click process for end users so they can be pro-active.

Reasons for choosing Cortex XDR

Cortex is a lighter client than the alternatives. The agents are less chatty between the endpoints and the server. And the overall cost was significantly better.

Reasons for switching to Cortex XDR

Cortex is a lighter client and is less chatty between endpoints and the server.

User Profile

Davesh

Verified reviewer

Company size: 501-1,000 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Functionality

out of 5

April 2019

Difficult to get setup

Pros

Quick intrusion/threat detection, silent background running

Cons

Extremely difficult to roll out to company, was blocking company wide software such as 7-zip, was blocking Skype for Business messages, took forever to troubleshoot and properly roll out and install. In addition, the software does not have a great UI, it appears very serious and unnecessarily serious when detecting small threats

Troy

Company size: 10,000+ employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

February 2022

As a User I Don't Notice It, Which is Good

Pros

This software seems to have a light footprint on performance when running on computers. I have it running all the time on mine and I don't notice any performance hit as a result, which is good. It seems to work well on lower-end performing computers (i5 processor, 8GB RAM) as well as higher-end performing ones (e.g. i7 processor, 16GB+ RAM, etc).

Cons

No cons I can think of; however, I am only a user (not an admin), so I only see one side of this software, which looks good from my perspective. I don't notice it's running, which is the best you can hope for in a security product that's always running on your computer.

Shitij

Company size: 10,000+ employees

Industry: Information Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2021

Excellent product with great flexibility in terms of outcomes

I evaluated this technology and compared it to other SOAR and NDR platforms in the space. We did choose Cortex XDR due to the use case coverage and close knit relationships with Palo's executive teams. Overall, very happy with the acquisition of this product line in our IT environment and the security program has benefited directly because of the day-to-day use of this product across a wide variety of business and technical use cases in our environment.

Pros

The ability to create custom playbooks and integrate APIs from disparate vendors was the highlight of our use of this product.

Cons

Customer support can be patchy. Also, depending on the use case being implemented, documentation and systems engineering support from Palo can vary. We were able to work through these issues being an Enterprise user for PANW, however, small to mid size companies may find the time to value to drag a fair bit.

Reasons for choosing Cortex XDR

Ease of use, existing use of their product lines in our environment, and degree of coverage in terms of our key use cases.

Reasons for switching to Cortex XDR

We were not happy with the use case coverage and were spending a lot of money on a wide set of security vendors. Our portfolio teams undertook an applications rationalization effort, which is what prompted our evaluation and move to Cortex.