All Worry-Free Services Suites Reviews
1-25 of 34 Reviews
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Andy
Verified reviewer
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
We love TREND MICRO!
Complete virus security. Trend does a superior job at keeping our company safe and free from spam and viruses.
PROSThe ease of use of this software is amazing. We literally set it and forget it and it manages itself. Being able to deploy a software that can run itself with minimal support is priceless.
CONSThe install took a long time. Had to install clients on every machine which took several days to complete. Well worth it though.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2023
Cost Effective Solution for SMB
This has been a positive experience for deploying in SMB. IT is easy to use if you are familiar with the WFBS suite and allows a good upgrade path from on prem services.
PROSTrend Micro WFBS offered many features under one package.
CONSWhile the software is good all around, it isnt the best in terms of protection, but offers many features at a great price point.
Reason for choosing Worry-Free Services Suites
The biggest factor for our decision was the overall cost per client and the features provided.
Reasons for switching to Worry-Free Services Suites
Needed more robust features that the standard on prem solution we had.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed August 2019
It's Antivirus, thats IT
Decent I suppose. It works as a good alerting system however it is NOT a be all and end all to itself in tersm of coverage.
PROSSolid AV detection product. Good alerting capabilities.
CONSIt is decent at removal of detected virus/trojans, etc.. Where it fails, and I mean fails, it the detection capability of PUPs and low grade malware. It either misses them completely, does not remove them without prodding, and has been this way for many years so I do not anticipate change.
Reason for choosing Worry-Free Services Suites
Price point unfortunately.
Ramy
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Best Mobile Endpoint protection
Overall very good experience, it helped us offering better level of service to our clients, keeping them protected and secured. Mobile devices managed and taken care of by us which removed headache from our customers.
PROSEasy Setting up customers on admin console. easy installation on customer Devices. Running on device without consuming hardware and stability of software is very good. High level of protection. Displaying status on admin console. Locating device, wipe data option. Easy to use the admin console once you know your way around. Sending reports to customers direct.
CONSReporting system can be improved and add customer reports. Having 2 admin consoles one for licenses and one from remote management. Dashboard on admin console home page, if they can list all devices status and notes it would be great.
Reason for choosing Worry-Free Services Suites
Trendmicro worry free was the best solution and included all features we were looking for with competitive price
Reasons for switching to Worry-Free Services Suites
Webroot decided to stop providing this solution in the market
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
The Best Antivirus Protection You Can Get
trend is a fantastic product that is always working on making it a better and stronger product. they are always releasing improvements and updates that make the product better.
PROSThis is the easiest antivirus security software to install and manage in any size organization. Setting up the software is super easy through the simple, yet powerful management console. Deployment to endpoints is also simplified through many different processes all provided through trend with very detailed instructions. The ability to create groups and assign each of them with their own policy separate from the global policy to further lock down systems or allow certain systems more access. The resource usage of the product is also minimum and does not affect system performance when running other tasks.
CONSthe only issue i have with this is the reports that it provides you. they are very basic and do not give you very much detail. you have to actually login to the console to view the details of the events that have occurred on the report which can be very tedious and time consuming when managing a lot of clients. the accuracy and percentage of the reports are not 100% either. also, the sending of alerts are very delayed sometimes up to 45 minutes. this is critical in remedying a virus or malware outbreak immediately .
David
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Just switched from on premise to a hosted solution and things got even better!
Easy to use and implement while providing a high level of security to our network that can be managed remotely from anywhere with an Internet connection.
PROSSince switching to the hosted solution version management of the software and software clients has become even easier. Updates roll out and alerts are easier than ever to manage! Rules and policies are made in a pinch without any prior experience of TrenMicro systems.
CONSCompatibility with Windows XP is limited but understandable. We have XP machines that operate legacy software for manufacturing equipment that don't have an Internet connection but are connected to the local area network so we still require AV to be installed.
Stuart
Verified reviewer
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2019
Quality, hassle-free business security
Trend Micro was installed on my work PC as part of the initial setup by our IT supplier. Since then I have had almost no interaction with it (apart from the odd blocked email) which I think is the definition of ideal security software!
PROSRuns silently in the background, requires no user input the vast majority of the time. Consumes very few PC resources.
CONSVery little to complain about - Trend can be a little overenthusiastic about blocking email attachments containing (usually) executable files. As we have on-site IT people, this requires an email or phone call to our IT company to release it which adds needless delay to the process.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2019
Very good protection, and no side effects
the software is pretty easy to install and administer. it behaves better than a number of competitive products out there. i have also found it considerably less intrusive than other software. far fewer exceptions need to be programmed.
CONSsometimes it can be a little difficult to find what you're trying to find in the administrative screens. you can always eventually find what you are looking for, but sometimes it's not exactly where you would think it should be.
Emir
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2020
Great for small companies that need to outsource Security personel
Mainly positive. If you don't have any security solution (other than default Microsoft Defender) this is an option to consider.
PROSSame as other bussiness security solutons. It has a lot of options, but for main usage ( small to medium) in companies default options are sufficient. IOS/MACOS support is fairly complicated. While testing solution is good for basic protection
CONSWell it did not detect some of ransomware cryptoviruses i had for purpose of testing on usb stick. Admin panel (on cloud) tend to be slow sometimes.
Reasons for switching to Worry-Free Services Suites
For testing purposes
David
Verified reviewer
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2019
Great for Business!
The software has many different options in terms of how to implement and roll out to servers and end-user PC's. The dashboard is easy to navigate and creating new policies is a breeze.
CONSThe software on the client machine sometimes can hog memory and precious CPU power while performing an update or scan. Changing the schedule to run during non-operational hours can solve most of this frustration though.
Ian
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Real Time Monitoring
The customer support is very good, although i only had to use them once after the command center had a software upgrade. this issue was not localized and a patch was pushed out very quickly. I then asked for assistance to run the patch just in case. I could have done it as it turns out. But the peace of mind the support i got gave me was completely worth it. Patches and upgrades when installed once done server side propagate without need of complicated changes.
PROSThe ability to set devices to live scan and send reports of unfinished business or items needing further action keeps us safe. I create a couple of groups for intense scanning and intense monitoring, i then assign computers to those groups from the default for either purpose. It helps keep things proactive rather than reactive.
CONSSometimes when removing devices i get a 404 however this is alleviated by selecting fewer devices and is not required often
Reason for choosing Worry-Free Services Suites
Great reviews and a competitive price. It was also a top recommended AV in healthcare settings
Joel
Management Consulting, 2-10 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Solid Performance and Works Well
Trend Micro has been around a while and their security software is good. It works well and does a good job blocking viruses although it does sometimes say it is catching a virus when it is not and it blocks legitimate software. In fairness, nearly all security software does this now and then so not a major issue. The few times a computer did get infected I did find that I had to use their software in tandem with other systems to fully clean the computer. Still considering the cost it does a good job for most users. Businesses would most likely want a stronger solution, but for average users or small business this works great.
PROS- Very easy to setup and use - Does a great job catching and stopping viruses - Average Cost, not overly priced - Does a good job cleaning up if you do get a virus
CONS- Tends to be a bit of a resource hog for what it does - I did notice that a few viruses were not cleaned completely using their software and I had to use other systems to completely clean infected products. - Did give a few false positive alerts for several of my clients
Matt
Computer Networking, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great Server Based Antivirus
Easy to install on the server, easy enough to install on the clients. Pretty simple to edit settings for funtions/features. Technical support is 100% at the top of the charts.
CONSRemote install can be a bit of a bear. It works fine if you create a script to run the executable file that is shared on the server, but to force a remote client to take the install through the Trend Micro GUI the machine has to have certain things set up first... kind of negating a remote install.
Vania
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2019
Use this everyday
As an IT Systems Engineer and security officer, I have the responsibility of ensuring our networks are threat free. I love the ability to centrally manage all of the machines I am responsible for and see their current status at a single glance.
CONSI wish it were easier to mass deploy the software using Group Policy Management. However, there are several options to deploy the software.
Jonathan
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Trend Micro Worry Free Standard
All in All, i like Trend Micro product for business and will continue to use it to protect our users.
PROSTrend Micro allows us to monitor the network using a managed web server. It protects us from viruses, malware and cryptolocker.
CONSI had some bugs in the upgrade before which cause the whole network to slow down and hault to nothing. Finally got another patch to fix it.
David
Computer Networking, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed July 2019
Robust Anti-Virus Client and Reporting
When an installed client gets a virus, it emails the administrator account to see if it is something that warrants further attention. It has a web based admin console for customizing programs to be allowed and reporting of how many users, how long they have been on the network, and their client update version.
CONSIt is so comprehensive that the Admin Console can be intimidating but there is plenty of web based help to walk you through what you need to accomplish.
Leon
Public Policy, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed May 2018
Trend Micro is the biggest piece of bad security software i have ever seen. I could write a program that randomly chose files and deleted them as "malicious" and still have a better success rate than the useless product you have created. The amount of fa
Never touch this turd
PROSnone at all. best feature is uninstaller .The sales team is hard at work shoving this turd down every business' throat..
CONSTrend Micro is the biggest piece of bad security software i have ever seen. I could write a program that randomly chose files and deleted them as "malicious" and still have a better success rate than the useless product you have created. The amount of false positives is ridiculous and the restore tool you need to download to restore an incorrectly quarantined file has not been able to restore a single file. Useless piece of crap.
Melissa
Philanthropy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
Fantastic Protection
Very simple to set up, runs automatically in background, protects from many sources, automatic reporting feature is top-notch
CONSSo far, after 3 years of using the product, I have not had any issues whatsoever, so I have no cons to report
Brian
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
TrendMicro Review
This is a great product. Very easy to deploy and update. Simple dashboard to monitor clients and push updates
CONSno cons with the software at this point of time. Very easy to use product. would recommend to companies looking for AV solution
Felipe
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2019
Little intervention from the end user
As a user I had very few problems with this product, but when I had a security event he gave me very little information about what had happened.
PROSThe little intervention required by the user
CONSThe little information given to the end user
Danny
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2019
Trend Micro Worry-Free Business
Very easy to install and maintain subscriptions renewals. Price is very affordable and the product seems to work very well.
CONSI don't have any complaints at this time.
Brooke
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed January 2018
I own a health office and I trust that Trend Micros is keeping sensitive information safe.
It runs in the background and does not bog down our system. I used to work for a major competitor of Trend and I'm very happy with what I have seen so far in this product.
CONSIn the beginning it was too sensitive blocking programs it shouldn't have. I'd rather have it be too sensitive than letting malware through.
Mckenzie
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Security at its bests
A complete package for security of machines and systems in a business cluster. Keeps the systems safe from threats malwares and worms and malign softwares
CONSNothing that I have to complain. However it took me a long time to have the initial setup and complete scan in my machine
Michael
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Have used for 10 years
Love the simplicity and protection. Easy to use, feel safe at all times online.
CONSThe price. Renewing each year it a tough pill to swallow but worth it.
Thomas
Biotechnology, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2020
No Complaints
My computer has stayed safe and protected and I have no complaints about the software
PROSAs someone who does not have a lot of knowledge about Cybersecurity Trend Micro makes my life easy. It does it's job protecting my computer and scanning automatically.
CONSNot very many cons I can think of... It could do a better job of actively telling me in ways its protecting my computer or provide more information about protection.