About Webroot

Webroot is a cloud-based endpoint security solution that helps small to large enterprises perform antivirus scans and prevent cyber threats across networks. It comes with an admin console, which enables users to configure system settings, grant access permissions, view data charts and generate reports on potential malware threats.

Webroot allows businesses to sort data in tabular formats and change the order of data points in columns as ascending/descending. It provides users with a centralized dashboard to gain insights into device status using charts, improving business operations. Additionally, managers can create user profiles with credentials, view scan history and restore quarantined files.

Webroot enables enterprises to reassign endpoints and a...


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Supported Operating System(s):

Web browser (OS agnostic)

187 Reviews of Webroot

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(135)

135

4 stars

(34)

34

3 stars

(10)

10

2 stars

(3)

3

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 187 results

May 2019

Steven from Global Payments Inc.

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Best of the best, but you pay for it

I continue to use the software at home and recommend to anyone out there to include Webroot in their list of vendors to evaluate. Do not let the technology get to you. Just because the software does something different than what you are used to, try it out before disregarding Webroot as a solution. We found Webroot easy to deploy with a light footprint which more than made up for the additional cost.

Pros

Webroot does an amazing job of removing and detecting threats to computers. We also found it very simple to install with a very light footprint on the computer. Users never complained about computer slow downs due to virus scans when we had Webroot deployed.

Cons

We faced two issues with Webroot. Their technology is impressive, but complicated. We never were able to really wrap our heads around how their technology worked compared to other antivirus / antispyware solutions, but it did work, and was quite successful at it. The other concern with Webroot was its price. It is the best software out there we have found for computer protection but it is among the most costly.

February 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2021

Keeping my clients safe and secured

Overall very good experience and i completely recommend it to anyone looking for Endpoint protection solution. Managing small groups, large number of clients.....creating groups for devices .....keeping them safe and secured and follow their status. cost is very competitive

Pros

Easy installation, work in silence and doesn't affect device performance, easy to manage customers and categorize them as groups plus manage each one computers. creating different policies and choose which one to apply on each customer. can run scans and other commands from admin. It is working great against infections and risks so our customers and computers are staying safe and secured.

Cons

In some cases it has a problem keep running on Mac OS and say not seen or not online for sometime. Dashboard in admin home page can be improved and show more info about online computers, infected ones or need attentions. reporting can be improved.

Reasons for Choosing Webroot

It was part of other tools offered to us and cost was very good, features and software core impressed us when testing it.

Reasons for Switching to Webroot

Webrrot combined with other tools fulfilled our needs and what we are looking for to offer to our clients

Response from Webroot Software

Replied February 2021

Thanks for leaving an informative review! I'll be sure to bring your critiques back to our product team for review.

March 2016

Nathan

Verified Reviewer

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

March 2016

Speed, but with sacrifices.

I've used Webroot Endpoint Protection for a little over two years. I've found every aspect of the product to be excellent except (and this is a big except) actual detection of threats, and client speed on OS X systems. Webroot allowed several common worms through at my client's location, and did not detect them on a standard Windows 7 installation, even on repeated scans, after I was able to confirm that the infected downloads and compromised .dll files were within the scope of protection. Needless to say, this did not inspire confidence. I wound up using a Kaspersky live stick to remove the infections, and installing a realtime threat detection system using Suricata and ClamAV to meet the data security needs of our clients and ensure we were meeting the obligations of our contracts.

Pros

Very easy to use and deploy, administrative console allows excellent granular controls of client privileges, scope of protection, and endpoint groups. Integrates with Windows server products for deployment (though I use Samba instead, so this was not an option), and provides a centralized point for administrator notification and action when compromised/infected systems are detected. Client seems relatively fast and works on multiple platforms, though see below re. OS X.

Cons

In my experience, Webroot, though the exposed end is fast and well-designed, does not reliably block or detect common threats. This is obviously a Big Deal in a product billed as enterprise-grade antivirus/antimalware. One employee at the affected client's office was able to download three separate third-party software installers containing malware payloads on a Saturday, install them, and work for a full weekend before I arrived back on Monday to complaints that her machine was being "slow and weird". I discovered that Webroot, though fully deployed and set to monitor downloads, warn on browsing, and scan the affected directories, simply had not alerted on anything. At that point, it doesn't matter how beautiful the interface may be: antimalware software which lets common malware through is essentially useless. Also, while there is an OS X client, it's buggy and slow. It causes problems with network browsing and network virtualization with both VirtualBox and VMware Fusion, and it results, for some reason, in systemwide UI slowdowns, which suggest to me that there may be some elemental problems with the codebase: use of deprecated APIs, memory leaks, etc.—not usable.

Response from Webroot®

Replied August 2017

Thanks for sharing your feedback with us, Nathan. All threat related matters need to be handled by our Threat Team directly. You can open a ticket or contact our Team by phone for immediate assistance. Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA Business Technical Support: Call 1-866-254-8400 Regards, Josh P. Digital Care Coordinator

November 2020

Carl from Cargeena 2 Astronomy

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2020

Webroot found the virus & kept my computer protected well !!

I used many computer security companies but Webroot overall gave me and my friends our monies worth in virus protection alone. Almost everyone I suggested Webroot to bought & installed it, they were quite impressed at how much better their computers & other devices ran so much smoother.

Pros

The first initial scan found a virus that another security software couldn't detect. I also like how I and my friends could use this software on multiple devices for free.

Cons

The price escalating about ten dollars or more per year subscription but still a great value. The password protection needs to be more user-friendly.

Reasons for Switching to Webroot

Because at that time McAfee couldn't locate & destroy a virus on my desktop so I switched to Webroot & it was found very quickly and eliminated.

Response from Webroot Software

Replied November 2020

Appreciate your feedback about our need to make things more user friendly!

October 2020

Rob from Avatar Computer Consulting Inc.

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

October 2020

Simple, light weight, and effective antivirus

We were a large enough deployment that we had assistance in our initial installation from a Webroot Engineer to setup the different policies for workstations, servers, and remote desktop servers. The understanding of the setting in the policies and having someone guide us to making the right decisions was key to making sure that we were protected and that Webroot did have any performance impact especially on our servers.

Pros

We use the software daily and find that it is easy to use and do not get any complaints from users about it slowing down their systems. Deployment and licensing is simple and can be done by sending an email with a link, group policy, or manual installation. We get alerts in near real time of any threats found and while we sometimes have to do additional remediation we have not had a serious outbreak.

Cons

We get false positives around generic Trojans that need to be whitelisted. The whitelisting of programs in by the MD5 hash of the files contained in the programs. The method for identifying and whitelisting the MD5 hash of files in the programs is not intuitive and is done by what Webroot sees as unidentified files. Since Webroot does not have the traditional whitelist a folder so it doesn't scan the folder for viruses that other AV systems use we are often having to explain and butt heads with software vendors who blame the AV for issues. Technical support is knowledgeable, but we had issues getting a hold of technical support and response to tickets is often 24 - 48 hours.

Reasons for Choosing Webroot

Had a better console for managing multiple customers, outbreaks, and remediation.

Reasons for Switching to Webroot

We did not find Symantec Endpoint Protection to be an effective product at actually preventing viruses. We also felt that even with the amount of EndPoints (400+) that we were not a valuable customer to them.

Response from Webroot Software

Replied October 2020

Thank you for all of the valuable feedback!