Zscaler

RATING:

4.3

(41)

About Zscaler

Zscaler is a network security platform, which enables businesses to detect threats, secure access to applications and manage, track and connect IT devices across multiple locations. The system provides protection against malicious web content including malware callbacks, scripts, botnets and browser exploits. Organizations can remediate misconfigurations for SaaS and PaaS applications, identify instances of confidential data loss and monitor access to streaming, social media, email or other web applications. Zscaler allows administrators to configure access permissions based on user, group, time, location or quota and utilize reports to gain insights into web transactions across multiple geographies. Additionally, enterprises can enforce bandwidth policies, inspect Sec...

Zscaler Pricing

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Zscaler dashboard

Zscaler Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Zscaler

1 - 5 of 41 Reviews

Anshuman

Retail, 10,001+ employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2022

Very powerful intelligent proxy

User Profile

Stephanie

Verified reviewer

Airlines/Aviation, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Zscaler keeps us moving

We went from a VPN application that required users to reauthenticate every 10 hours on a mobile device and every 4 hours on a laptop for security reason, to Zscaler that we can allow users to reauthenticate every 30 days on mobile devices and every 3 days on laptops. The user experience has been improved tremendously. Additionally, the connectivity is more stable using Zscaler versus our previous application.

PROS

Zscaler gives more security for the organization, while giving users more privacy. Analytics are hands down the best we have used. 10k+ users and we have had little to no problems since deploying Zscaler. Having the flexibility to change the duration for authentication while still maintaining a secure environment has made this tool a game changer for our users.

CONS

Users initially had some confusion about the tool disabling when they were on a trusted network. Time and usage has helped to clear the confusion.

Anonymous

10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Zscaler is great solution when it comes to detect/prevent the thread within the cloud.

Overall Zscaler has brought the new generation in network security, and Zscaler made the other Security vendors to think in the different directions compare with thinking in traditional way. Zscaler kind of removed the network latency problems with traditional VPN solutions here Zscaler POP presence really helped.

PROS

This is one of the best solution I have worked with, it provides the seamless experience better than the traditional VPN solutions. Connectivity speed is faster comparatively than the VPN solutions because of closer Zscaler POP availability. With speed you are also sure that you are sitting in Secure environment. As Zscaler also makes it sure no threats are touching the endpoint as well even the Zero day threats are detected and prevented within the Zscaler cloud.

CONS

I had few problems with Zscaler ZPA solution, unable to resolve the DNS for private web. However all this got resolved as our team had worked with Zscaler support team.

Reason for choosing Zscaler

Zscaler overall has great features and better market review.

Reasons for switching to Zscaler

With Global Protect needed to manage the overall Security infrastructure, like managing the firewalls, managing the lifecycle of the product is really a heavy job. With Zscaler you are not managing the Hardware Lifecycle this makes the life bit easier.

Anonymous

5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2021

I left a job I loved because of ZScaler

Let me start by describing what ZScaler is at its heart: a cloud-based network proxy that uses its own root certificate to inspect TLS/SSL traffic. If you are a company in the business of making software, keep this product away from your software developers. Far, far away. It does not play nice with many software development tools, even once you go through the pain of adding their root certificate in all the right places. I have spent hours and even days interacting with ZScaler support, often with no solution ever found. After spending months fighting frequent issues that came up, I finally threw my hands in the air and left my company. It probably works fine if you're just doing "regular" stuff with your network, like browsing, file uploads/downlads, etc. If you're doing anything more advanced, keep away from ZScaler.

PROS

- Provides competent security and access for basic computing - macOS app works alright, although it does have plenty of hiccups

CONS

- Hard to get it to work right with software development tools. In some cases, no proper solution was ever found. - Support is incredibly terrible. Unhelpful and wastes a lot of time. I really can't emphasize enough how frustrating the support was. I ended up just finding my own workarounds 90% of the time, after spending hours and hours on the line with support. - Adds latency, which can make profiling network operations difficult. - Sometimes you run into websites randomly blocking you or asking for CAPTCHA due to routing through ZScaler gateways.

Reasons for switching to Zscaler

Company mandated. Cisco AnyConnect worked way better for me.

Umang

Packaging and Containers, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2024

Excellent upcoming VPN security tool

- Very nice experience and best in the industry currently

PROS

- Very easy to use and automatically connects when the computer is turned on. - No authentication required - Never fails to connect - If internet outage is there, automatically reconnects when internet is back again

CONS

- Initial set up and training is needed for users in first round