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Acronis Cyber Backup vs Acronis Cyber Protect Cloud

Acronis Cyber Backup vs Acronis Cyber Protect Cloud

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Overall Rating
4.4 (212)
4.1 (76)
Ease-of-Use
4.3 / 5
4.1 / 5
Value for Money
4.2 / 5
4 / 5
Customer Support
4.1 / 5
3.6 / 5
Functionality
4.5 / 5
4.2 / 5
Last Review Written
January 28, 2025
February 6, 2025
Pros/Cons
  • Pros

  • It was very reasonably priced, and it has proven to be such a good tool that I can recommend it to my customers.
  • The backup and restore processs are flawless, bare metal recovery are incredible reliable, universal restore works like a charm. Every single feature works very well.
  • I like how easy and quick it is to make an image of a computer. I also REALLY like the universal restore feature, this is great for restoring a system on dissimilar hardware.
  • Cons

  • Not having them on site and having to download from the internet can be a pain especially if we needed a quick backup or the lost of data happens before the backup kicks in.
  • I do find that the error messages are hard to decipher if/when a backup is unsuccessful.
  • Sometimes, when doing cold backup this software does not recognize my external hard drive. There are also times when mounting a backup as a drive takes a few attempts which could be frustrating.
Read all user reviews
  • Pros

  • The ability to dig into a backup and retrieve a file without having to download the entire backup is just awesome. I've used this feature multiple times and it's fantastic.
  • Acronis has been easy to configure and reliable for offsite backup solution. The ability to integrate with RMM solutions has been greatly beneficial for our company and the companies we support.
  • I have Fiber internet now and the upload of data to the cloud backup service is super quick and reliable. Restoring a backup was super helpful recently even though I had only lost a single file.
  • Cons

  • This confuses the user and it get worse when it comes to agent updates - there the one machine can show the actual version wehre the other remains on the pervious build.
  • We put in tickets and it takes days to get responses. Probably the worst customer service we've ever experienced.
  • Very costly if storing backups in Acronis Cloud. Can be confusing when integrating Acronis EDR and Windows Defender.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos