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Acronis Cyber Backup vs IDrive
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.5 / 5
Value for Money
4.2 / 5
4.7 / 5
Customer Support
4.1 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 28, 2025
March 11, 2025
Pros/Cons
Pros
- It was very reasonably priced, and it has proven to be such a good tool that I can recommend it to my customers.
- The backup and restore processs are flawless, bare metal recovery are incredible reliable, universal restore works like a charm. Every single feature works very well.
- I like how easy and quick it is to make an image of a computer. I also REALLY like the universal restore feature, this is great for restoring a system on dissimilar hardware.
Cons
- Not having them on site and having to download from the internet can be a pain especially if we needed a quick backup or the lost of data happens before the backup kicks in.
- I do find that the error messages are hard to decipher if/when a backup is unsuccessful.
- Sometimes, when doing cold backup this software does not recognize my external hard drive. There are also times when mounting a backup as a drive takes a few attempts which could be frustrating.
Pros
- I like that it is a reputable company with superb customer service, and that their product actually WORKS.
- The 24/7 customer support is responsive and helpful, always ready to assist with any issues. Overall, iDrive Cloud Backup is a reliable, efficient, and secure choice for all your data backup needs.
- Very happy with its reliability and, especially, the help that is available when I need it.
Cons
- The configuration interface, for both the client and the web administration, is confusing and limited. I found a bug in the macOS client that made my us of the system very difficult.
- Inability to manage local backups ( sync deletions) which can be done in cloud.
- Makes no sense at all that the client needs to copy the "back-up" you are running for the local disk, where it is installed, prior to sending it to the cloud.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
