All ManageEngine OpManager Reviews

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User Profile

Cesar Enrique

Verified reviewer

Telecommunications, 5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

OPManager a very useful tool

We urgently need it to be able to monitor communications equipment from various providers in different countries of the Latam region and it was very easy to implement, its use is not complicated and on the contrary it is very useful, it provides many functionalities that I recommend exploiting

PROS

It is very easy and fast to implement in any environment.

CONS

It is a bit expensive and it took a long time to sign the contract

Reason for choosing ManageEngine OpManager

ease of deployment

Reasons for switching to ManageEngine OpManager

due to the functionalities of the tool

Rajneesh

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Truly single pane of glass for monitoring Heterogeneous IT environment

We love the fact that product has always been enriched upon, with new features and functionalities. Adore pro-active support from ME OpsManager support team. They do lots of seminar as well roadshows, so user engagement is always the top priority of ME OpsManager team.

PROS

3d Dashboard is very much useful in diagnosing, as well prior Onsite engineer visit in Datacentre; Admire custom monitoring useful for monitoring any Device type, be it Storage, Network appliance; APM can be enabled as an Add-on, same goes for NCM helps in bringing Automation across Network appliances; Firewall management, IPAM, SPAM, Deep packet analysis can be enabled, based on Individual organization requirement; Very easy to setup and configure in no time; Don't require consultants to setup. Not to mention, Individual components of OpManager such as NCM, FWA, APM can be utilize separately as a standalone solution in their own. That way, organization can pick and choose the modules, per their requirement.

CONS

Nothing at the moment. Our varied clients have taken extensive benefit of custom monitoring, which enables monitoring of any Appliance as long they can be reached via SNMP.

Reason for choosing ManageEngine OpManager

Our varied client needs are, simplified UI, single pane of glassnot only for Server/Network/APM monitoring. But, should be flexible to manage firewalls, IPAM, SPAM, which other competitors simply cannot offer.

Reasons for switching to ManageEngine OpManager

Our clients don't want to engage in 3 months Installation of OpsBridge, which becomes quite expensive over the time. OpsManager, on the other hand doesn't require expensive consultants for Implementation & Configuration.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2022

Great program

excellent Easy to implement and use, there are many good features to monitor and API to export measurements. confrontation It has some errors, but it usually solves these errors in new versions. OPM has good performance that can be used to monitor many devices and are easy to use and configure. It has a good balance between prices and quality.

PROS

Excellent Easy to implement and use, monitor and API has many good features, which can export measurements.

CONS

Indicator It has some errors, but often make new versions to solve this error.

Ajeesh

Government Administration, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Very useful product for the NOC administrators

Very useful product for the NOC administrators

PROS

Real time monitoring and Prompt alerting

CONS

More dashboard customization recommanded

sampath

Textiles, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Best NMS application for ICT professionals

As an OPM Administrator I'm weekly & dally communicating with the Zoho Support. So, they have given good support service for my all the works. If any issues they are attending to work as soon as submitting support ticket. Team follow up is good recording our issues and solutions are providing with new releases also they explain about issue and difficult point in deeply. Team support is available even in the weekends . With overall experience I'm very much happy with ManageEngine.

PROS

Application has very user-friendly environment. Functionality is very accurate when compare to other systems. Device real time monitoring, email and SMS alert are very useful for us as ICT & system engineers. They have built trust between the application and Zoho team support. reports are very easy to handle specially downtime reports and availability reports are very useful for our KPI indicates.

CONS

Application updated are releasing continually that time we must get downtime to update application. SMS function should work without discontinuation some time due to com port errors SMS is getting stop but Email are working as expected. Some time browser cash issues are generating so that time we need to clear complete browser cash and use application. Other than I don't have any issue with the product.

Reason for choosing ManageEngine OpManager

Good support service, they identify our requirement and gave all the instruction with live demos. Their sales team also very punctual and gave best support to select product as we need.

Joseph

Computer Networking, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Excellent Monitor Tool

We start using the trial version to monitor a small network and see what was causing network interruptions, with opmanager we were able to see all the network flow and determine what the real cause was. After this, we starting to deploy the free version in others clients with small networks and by doing that, we gained a new perspective of this networks.

PROS

What i like the most It was the easy implementation process.

CONS

Technically i like everything, but the price is a little high, that's what i dislike the most.

Reason for choosing ManageEngine OpManager

We choose OpManager because is was super easy to deploy, and with the 30 days trial we were able to test it in a real world troubleshoot scenario, and it help in a flawlessly way to resolve a client network interruption.

Luis

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

OpManager for Hybrid & MultiCloud IT Monitoring & Performance Opmitization

Our needs that prompted the purchase of this product were the lack of performance analysis of the Cloud infrastructure in addition to the onPremise in an hybrid deployment. High amount of application incidents not timely identified to prevent service disruption and IT preventive maintenance in the infrastructure

PROS

Rapid deployment and ease of use to monitor a variety of IT assets with predefined templates and quick asset discovery. Possibility to deploy custom script monitors in different programming languages

CONS

Software upgrades not intuitive and UI outdated

Reasons for switching to ManageEngine OpManager

Simplicity and flexibility to deploy system and application monitors for a reasonable cost

Irsaad

Civil Engineering, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Fine product

ManageEngine OpManager is widely used as a network monitoring and management software by organizations of various sizes. It offers a comprehensive set of features for monitoring network devices, servers, applications, and services. OpManager's user-friendly interface and dashboard provide a consolidated view of network health and status, allowing administrators to quickly identify and troubleshoot issues.

PROS

OpManager is known for its user-friendly interface, which makes it easy for network administrators to navigate and access various features. The intuitive dashboard provides a consolidated view of network health and status, enabling quick identification of issues.

CONS

While OpManager offers a range of monitoring features, some users have expressed a desire for more customization options. They would like to have greater flexibility in tailoring the software to their specific network monitoring needs.

Shailesh

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Great product for infrastructure monitoring.

This is very good application for realtime monitoring.

PROS

They have good support team who provide quick solutions.Easy to use UI.

CONS

It needs physical infrastructure to install the application..

Reasons for switching to ManageEngine OpManager

Cost and features

Kashif

Government Administration, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2023

Comprehensive IT Infrastructure Monitoring application

PROS

Intuitive map creation and agent less monitoring make it unique than others.

CONS

We are using this tool from last 5 years. We cannot find any dislike.

Daniel

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

OpManager is a full feature monitoring tool at a great value

It has been great. We started with simply needing a monitoring tool for our network and have since leveraged many of the other components for monitoring connected devices for rogue devices, NetFlow and many other things. The canned reports are great.

PROS

I would say the OpManager team support stands out the most to me. I was very apprehensive at first about what my experience would be with the support team if I needed them, but each time I have worked with them I have been impressed.

CONS

Due to the modular nature of the OpManager product (OpManager, OpUtils, NCM, etc.) the product can feel a little disunited at times if you have an issue. Sometimes it is hard to tell what component the issue is with, but that hasn't happened much and their support is always able to resolve it.

Reason for choosing ManageEngine OpManager

Cost

Vendor Response

Hey Daniel, thanks for your valuable feedback. This drives us to keep improving our products.

Replied July 2020

Nicholas

Printing, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

Great UI with most of the features you'd want for monitoring!

Overall it is a very good product for the price. Most other good monitoring software is a subsciption based model, so for our organization, the upfront cost plus the yoy support costs were much more doable. The interface is easy enough to use for my admins and it mostly covers all the bases our last product did.

PROS

The thing I like the most is the interface, as well as the segmentation of various objects. The interface is easy enough to use, but you can also get great depth out of the initial dashboards and graphs you're presented with. The reporting is also great, as long as you understand what you're looking at. The network management features and credential storage is also very good.

CONS

The product is deceptively simple. It looks very easy to use, but it is still a full and robust monitoring tool under the covers. So you'll need to take time to watch training videos and look at the documentation. You may even need to call support to find certain functionality if you're used to another product.

John

Food Production, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Great monitoring tool.

It's really great to keep an eye in our business and really helps to keep us informed of any problems.

PROS

We use Opmanager to monitor all of our VMs, switches, access points. It helps us by notifying if a particular VM has gone down in real time or if it just needs some maintenance. It also warns if the memory of a particular VM is starting to get low, so it in a way helps to prevent serious downtime and avoids disruption in the business.

CONS

There were a few missing features in the past, but these have added since then.

Sankalp

Machinery, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

An amazing Monitoring tool

Can deploy globally with ease. Provides a ton of good information about each device type and any vendor.

PROS

- It is vendor neutral, so you can manage any device - Easy to administer once you get the knack of it - Easy to integrate with other ME tools

CONS

- Takes a bit more time to setup as you need to decide on the alerts, set up thresholds, etc. They should add more predefined limits/templates to it.

Reasons for switching to ManageEngine OpManager

- We already had other Manage Engine products in place - Ease of use and deployment

Rasmus

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

My go-to monitoring software

I've been using OpManager for more than 10 years. I've always been really happy with it.

PROS

That would have to be the wide range of features. Anything is possible with this product.

CONS

The quality of hotfixes sometimes seems a little too untested. It often introduces new bugs.

Reason for choosing ManageEngine OpManager

Most features, best user experience, easiest setup

Reasons for switching to ManageEngine OpManager

SCOM lacks the maps feature and monitors everything by default, which generates a ton of alarms.

Amit

Banking, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

save time

all our requirement is meet and report is as per our requirement.

PROS

implemention is easy and easy to monitor all system

CONS

not require any other improvement and add on product added on same software.

Mahmudul

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Valuable tool for network and server management solution. Recommended

PROS

Overall, this tool comprehensive solution for monitoring and maintaining server health and performance. Always identifying performance, addressing issues and optimizing performance and health. It generate reports and historical data that help in assessing server reliability.

CONS

I can't figure out any feature that is missing. Always up-to-date.

Damian

Telecommunications, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2017

I am a big fan of their suite on Network Management tools.

PROS

Great software for Network Management. Easy to configure and deploy. Great customer service. Quick feedback on any issues.

CONS

Not all MIB's are available for creating specialized alerts. Unable to delete SNMP custom trap processor, so in order to test a separate environment is required.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2018

ManaEngine OpManager - Watching all your devices - 24/7

OpManager monitors our servers for up/down time, also logistical for resource management, like storage space, high utilization o0n RAM/CPU etc

PROS

Ease of installation and setup, configuring the monitors and SMS alerts

CONS

The current interface. The previous interface was more intuitive and easy to use

User Profile

José

Verified reviewer

Oil & Energy, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Monitoring tool

Overall, if you have a large network, and hundreds of devices to monitor and receive email notifications, this tool could be suitable for you.

PROS

The software is a complete tool, you can find all you need in order for tracking your devices.

CONS

To small companies the tool is complex, it is needed a light version.

mahmoud

Information Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

The OpManager is very useful application for daily work to monitor multi integration system

PROS

Easy to use , Ease of configuration and deployment , integration with different system

CONS

need to be have some AI feature to predict the performance and data growth

Issam

Financial Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed January 2023

OPManager

PROS

accurate alertsagentlessfriendly GUIcustom dashboard

CONS

some servers IP and settings (CPU, Memory) needs to change manually

Reasons for switching to ManageEngine OpManager

not easy to usedoesn't have network monitor

User Profile

Ashleigh

Verified reviewer

Information Technology and Services, 10,000+ employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2018

It is no doubt outstanding Network management software.

PROS

This is a wonderful software that is frequently used by wide range of people for Network management. It's customer service is outstanding. If one faces any issues, it gives quick response and feedback to overcome that issues. It is very easy to install. It is user friendly and support mobile devices. It solves our problems quickly. We can check all the components once from a single place.

CONS

There are no downsides of this software. One can create specialized alerts but this software lacks some of the MBI's.

Seth

Medical Devices, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2021

OpManager

Works great for what we are looking for, which is a server and service notification system.

PROS

We use OpManager to monitor servers and services down. We have it send both emails and SMS when critical services go down and back up again to be certain we stay ahead of any issues that may arise.

CONS

The many options cause the UI to be confusing at times when looking for new features to implement.

David

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Manage Engine OpManager has Changed the way we manage our network.

We stay on top of the state of our infrastructure with this product. Similar products don't have near the capabilities and nowhere near the price.

PROS

The absolute best part about ManageEngine is the automation and notifications. They go hand-in-hand and keep our staff aware of the state of the network.

CONS

The only real downside of implementing Manage Engine is the setup. That is the thing that makes this product unique and tailored to your network and infrastructure needs. So setting up a custom solution isn't really a BAD thing. It is quite the opposite.

Showing 1 - 25 of 87 Reviews