Site24x7

RATING:

4.7

(235)

About Site24x7

Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor websites, servers, clouds, networks, applications and real-time users. The platform enables users to derive insights on uptime, web applications’ performance, internet services and private networks. Prime features of Site24x7 include the monitoring of website performance, web page speed (browser) monitoring, DNS servers, website availability, website defacement monitoring, File Transfer Protocol (FTP) speed, Representational State Transfer (REST) API, Secure Sockets Layer (SSL)/ Transport Layer Security (TLS) certificates and more. Site24x7 also allows mobile access. The product is available on a monthly subscription plan and support is extended via phone...

Site24x7 Pricing

Get Started with a 30-day free trial. No Credit Card required. Pricing options are available in Yearly, Monthly and Hourly models. STARTER Best suited for small teams. $10 /mo $9/mo PRO Best suited for medium sized teams. $39 /mo $35/mo ENTERPRISE Best suited for enterprises. $499 /mo $449/mo

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Available

Site24x7 alerts and reporting
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Site24x7 Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Site24x7

1 - 5 of 231 Reviews

User Profile

Brandon

Verified reviewer

Staffing and Recruiting, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

An amazing monitoring solution with a reasonable price tag

Quick and easy to set up with plenty of documentation and configurable options with a price tag that won't make your C level bat an eye.

PROS

Alerts can easily be customized to be as noisy as you want or not at all and everywhere in-between. A lot of options such as SMS/Email/etc for alerting as well fantastic bonus features such as a NOC view makes this product stand out from the rest.

CONS

The recorded steps feature overall is great but I would like the ability more easily edit the steps as right now it's a little too complex to modify the existing recording.

Reason for choosing Site24x7

Affordability and configuration options.

Reasons for switching to Site24x7

Combined our two products with limited options (by comparison) into one that actually saved us money, a win win win.

Andrei

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

It's a product designed for SysAdmins

It's one of the best products in IT in general: it's well done, stable, efficient. The architecture is great and has a good maintenance. No problem in more than 5 years. Congratulations!

PROS

It's accurate, simple and efficient. It's huge and well done. Monitor everything in the infrastructure and being the first who knows about any problem.

CONS

The graphical Dashboard of the monitored devices. It's like a cheap Java.

Reason for choosing Site24x7

It's simple and powerful. The price is acceptable. It's now in the core of my business.

Reasons for switching to Site24x7

Site24x7 is much better and accurate. Simple deployment, the interface is designed for what you see is what you get. The free version was a fantastic start.

William

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2021

It has most of the features you'll want, but they won't work well

We still use Site24x7 for some monitors and for their status page, but we backed off and completely stopped using them for some things like APM and AppLogs because those services flat out didn't work. If their site provided a reason why something stopped working I'd be more okay with making the adjustment to fix it, but I cannot spend this much time working with their support on the most basic functionality. Anything critical we've moved over to NewRelic for now.

PROS

It supports a large variety of products and services built-in. The agents are fairly easy to install/setup. There is a decent amount of documentation available. Custom monitor plugins are very easy to create.

CONS

Doesn't support all the latest languages and platforms. They are a little slow at adding the latest and greatest. Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes. Most/All portions won't automatically scale and don't even have an option for them to, so things will stop working as you grow and you'll be over-billed as you shrink. Their PHP APM flat out doesn't work. Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback. Then a week or month later you'll have to do it all over again.

Benjamin

Computer Software, 5,001-10,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2024

Great Monitoring Solution

Really greate, never ever a another tool!

PROS

* Ease of Use * can set a custom http rersponse code for success, on other solution not or even harder to implement * Really nice reporting * really good documentation

CONS

* in the first days a bit overhelming in the ui

Reasons for switching to Site24x7

* no custom http codes as response success implementable * slow loading times * really bad desgin

Jean

Computer & Network Security, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Great Service

PROS

Everything works very well, I definetly need Site24x7 with me.

CONS

Nothing to say, everything looks perfect for me.

Reasons for switching to Site24x7

I was looking for more practicality in implementation