All ConnectWise Cybersecurity Management Reviews
1-12 of 12 Reviews
Sort by
Girish
Verified reviewer
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Best to segment vs cost
It has been good for last 2 years of usage no complains.
PROSCost is good and deployment time is good.
CONSDetails collected in the post incident report is less as compared to other tools.
Wayne
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
CW Fortify is an awesome product
Overall security for our customers has greatly increased and given them and us a sense of relief that their security is where it needs to be to remain secure in this day and age of attacks.
PROSThe product is very user friendly, not hard to navigate throughout the dashboard and the level of protection is provides is amazing for us and our customers. The SOC team is very helpful and always willing to work with me and teach me what I do not know.
CONSIntegration was not difficult at all. There are some minor changes that are specific to me about the dashboard like when I click on scope then click another icon on the left I have to go back and choose scope again as it will not stay. The widgets are ok but nothing that draws my attention. Also, the reporting aspect is lacking, each report seems to be lacking information and it does not always show what you want. I would like a more customizable report feature.
Reasons for switching to ConnectWise Cybersecurity Management
Needed something better and more robust for us and our customers.
James
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
2
Reviewed February 2021
Connectwise Fortify
We have it in place for many clients now but plan to migrate to a different platform.
PROSI thought the $1M "guarantee" was a great selling point, but it's NEVER going to be paid because it's impossible to meet the requirements. In order for it to be paid, every device on the network must be patched to the most current OS, and every device with S1 must be patched to the most current version, which is impossible because S1 does not automatically update (this is LUDICROUS). We are planning to migrate all of our customers to a different platform.
CONSAs mentioned above, the $1M "guarantee" is a farce. The fact that S1 does not automatically update, like EVERY OTHER AV PRODUCT IN THE WORLD, is ridiculous. That means that we have to MANUALLY update S1 if/when we get a notification from SOC. In addition, the "rollback" feature interferes with any VSS based backup system - and has caused machines to slow to a crawl unless we disable rollback, which (again) means that the so-called guarantee will never be paid.
Reason for choosing ConnectWise Cybersecurity Management
It was recommended by Continuum. Since ConnectWise has purchase Continuum, our sales support has been horrid - our sales rep will not return any calls. We have lost confidence in the platform all together. I would never recommend Fortify nor ConnectWise to any of my peers under these circumstances. This is a shame - we've been a Continuum customer for over 13 years.
Wayne
Information Technology and Services, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
ConnectWise Fortify is an excellent product
The ease of use and the stability of the software. Very much up to date.
CONSAt this time the only negative is the SOC is not fully in the USA. For us the compliance part we need to have the SOC monitored from within the USA and all employees of the SOC need to be US citizens.
Reason for choosing ConnectWise Cybersecurity Management
We have been using Continuum for years and transitioned over to ConnectWise.
Corey
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
a Must Have if you are an MSP
Support and business contacts are awesome. They have a monthly review to ensure we are using the tool properly and we are getting the best bang for our buck. This is invaluable.
PROSThe ability to have SOC support you and integrations into our tools are priceless.
CONSLack of full control but that is ok because you have a SOC and other yees to do the heavy lifting.. Had to change our mindset for wanting to have control.
Reason for choosing ConnectWise Cybersecurity Management
Relationship and quality of the product.
Joaquin
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2021
EDR review
Still mixed feelings as we had a ransomware attack that was not detected nor blocked on 2018, but since then all seems to be fine.
PROSThe integration with an actual SOC team, which some times can talk and coordinate with Continuum SOC team for server or BDR tasks
CONSIntegration issues with Continuum Recover for sever years now
Howard
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2021
In the world today, this solution is a MUST
In a world where cybersecurity is front of mind for just about every company out there, it's imperative to be proactive in providing the necessary tools to ensure the business can continue operating.
PROSMost of the suite is very easy to deploy, use and manage. It has helped us avert multiple crises.
CONSThe SIEM solution has improved over the past year, but the previous integration was not as useful as we would have liked and did not provide the necessary visibility.
Aiman
Computer Networking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed February 2021
Fortify is pretty good
Great product, need better training and better support
PROSIts very effective and reliable, works really well,
CONSSupport and implementation support is hard to deal with
Reasons for switching to ConnectWise Cybersecurity Management
single pane of glass with cw
Elliot
Computer Networking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2021
Great Product
Very intuitive and easy to integrate. Support for the product has been spot on.
CONSSome of the configuration items are not easily configurable but support is available to assist.
DOC
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2021
We user Sentinel One , part of fortify
It catches things based on behavior of a program
CONSwe have to many false positives, especially at one client site
Reason for choosing ConnectWise Cybersecurity Management
At that point in time it seemed to be the best option.
Nicholas
Computer & Network Security, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great SOC partnership and service
Needed to augment service offering to cover security services in light of Covid displacement and the battery of security risks out there.
PROSEase of use, deployment and management. SOC is very responsive and on top of all alerts, actions and remediation events.
CONSNothing specific. It's accessibility on a mobile platform via an app would be helpful.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Outils de management
La possibilité de bénéficier du support SOC et les intégration dans nos outils sont inestimable
CONSLa solution SIEM s'est amélioré et l'intégration aussi mais je souhaite la visibilité nécessaire