Very pleased with the migration, set up for all heartbeat monitors and creation of status pages for our customers with iLert, which are critical to us delivering services and supporting customers.

A lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue

Everything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward.

Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications & alerts, and ilert works perfectly.

- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports.

- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.

Online monitoring &Realtime notifications of

When we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes

Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward.

Hardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more.

Overall the experience with this new system have been very positive. The support received from the team at iLert has been excellent. Very helpful and quick to respond.We were looking to replace our paging system, and have found iLert to be able to handle our requirements and provide more options for proactive monitoring being fed into On Call Teams.

Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well.

All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages

You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle.

We would still love to see a few more features in the future like postmortems or a whatsapp integration.

Really satisfied

The terraform provider letting us code our on-call infrasture service

The UI for the calendar / on-shift schedules

The timely notification of PRTG events sent to my mobile devices is a great benefit.

iLert is used to send PRTG events via email. I use the iLert mobile app for near real-time notifications, which is also perfect for notifications on an Apple Watch.

So far, no negative aspects or missing features have been identified that need to be addressed.

From installation until today iLert worked without any problems. Particularly the coecistence with Nagios XI works flawlessly

In iLert it is easy to handle, creating escalation chains, so that every notification reaches the perfect team on time.

Actually there is nothing to criticize. iLert delivers exactly what I need for supporting our customers.

First I user iLert in Telekommunikation branch of the Company , now I working in the IT department and we are using the System for alerting if parts of the Infrastruktur fails

Easy to use iPhone APP, and very good web Service application

to be honest there is nothing to complain about

We use it for automatic callouts for operating our customer environments and a lot of them are very important for our customers as they operate around the world

We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it!

Nothing to add here, I love such a product!

iLert covered all of our use cases out of the box and works flawlessly. There are very good guides examples for alert-sources available so that onboarding of new tools or infrastructure is just a breeze.

There's nothing about this software we don't like. It basically has all the functionalities we need.

iLert focuses on the main use-case - scheduling on-call rosters, notifications and escalations. In addition the support is really helpful and the implementation of "small feature wishes" just works.

We have not really something to dislike at iLert. The UI for on-call takeover could be a bit better, to mention one.

iLert is perfectly compatible with our monitoring software by just generating an API. Setting up the on call schedules is very easy and can be done in advance. The product has proven to be very stable and flexible.

There's nothing about this software we don't like. It basically has all the functionalities we need.

I get what i need, fast

Flexible, reliable, well documented. The Team behind knows what they are doing. They build a working Integration for our incident Ticket system in days

Found no real cons, Picking the right supporter on a smal Screen is a little tedious

Great experience overall.

H24 7x7 Service AvailabilityIntegration with other Monitoring Systems like Paessler PRTGGreat iOS and Android Mobile Applications

Set other lagnages speaks (for example Italian) to the welcome standard voices and relative customization of the messages.

We are using iLert as an alert handler for our call on duty and its perfect.

So many possible ways to receive an alert (e.g. App, SMS, phone call, E-Mail)

Many changes in the past which haven´t been functional (e.g. accepting an alert via apple watch not possible for a while). Better testing would be great.

With ilert we ensure our availability for customers outside of business hours. In addition, this ensures a smooth, transparent on-call service with maximum flexibility for our employees

Ready for use after a few administrative tasks

Scheduling the app on the mobile phone does not always update immediately

Overall its very useful tool for large customers and its user friendly

The best part is we(number of teams in our project) use, the On- call scheduling feature .Next very useful features is we also use the status pages (we infact started using beta version itself) to monitor our services.

The UI could be better and ease of use could be little better so that users can navigate the product easily

Currently iLert has been a great help at quickly responding to issues with my clients sites even when our own internal monitoring tools are delayed.

Notifications coming from AWS as well as our internal monitoring systems

We could not find a connection option to HubSpot.

The ability to escalate alerts if necessary

Sometimes you get an alert while driving, and by the time you've pulled over to sort it the alert has been escalated due to missed calls.

The calls work well and have had good uptime.

Don't have the ability to disable summary call.

We were looking for a simple solution that monitors our online shops and calls our engineers in case of any issues. iLert helped us to minimize the impact of IT related issues to our customers.

The mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs.

Would love to have a reminder when an on-call shift starts.

Overall it has been great experience. We are using it and found it so useful for on call support and continue to use it.

Quick notifications through mail and calls. I haven't tried whatsapp / telegram, but I am gonna try it soon. Don't have to monitor the critical systems in person, if the proper ilert is set we can rely on it.

Mobile sms are horrible, it takes about 1 hour or more to deliver a notification about the ilert.

We are using this software for 24/7 incident handling. Every Person can decide how he will be alerted. (push notification, phone, mail)

Easy to use. Many new features are implemented in the last 12 months. Good support from Developer. Stability of call routing and alerting.

The software could be a little bit cheaper.