# QAlert Software Reviews, Demo & Pricing - 2026 > Review of QAlert Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/service-desk/qalert-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / QAlert Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # QAlert 2026: Benefits, Features & Pricing Wondering if QAlert is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview QAlert 4.5 [(6)](https://www.softwareadvice.com/service-desk/qalert-profile/#reviews) Pricing Starting at $10,800.00 per year ### About QAlert QAlert is a cloud-based citizen request management (CRM) platform designed to help local or county governments manage non-emergency requests, work orders and other complaints. It allows citizens to communicate and engage with municipalities using various channels such as calls, texts, tweets, emails and more. Features of QAlert include automated notifications, searchable knowledgebase, resident account creation, reporting and more. It comes with a self-service web portal for residents to submit requests, check the status of complaints and browse through knowledgebase for solutions. Additionally, staff members can utilize the platform to automate processes for routing, escalations and custom communications. QAlert provides a companion mobile application for iPad devices, which lets field agents receive, document and generate requests even from remote locations. Users can gain real-time insights into data and generate reports on various activities. Pricing is available on request and support is extended via email and phone. Wondering if QAlert is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## QAlert User Interface ## Popular QAlert Alternatives Main Product QAlert 4.5 [(6)](https://www.softwareadvice.com/service-desk/qalert-profile/#reviews) Ratings Breakdown - 4.33Ease of use - 4.80Value for money - 5.0Customer support - 3.67Functionality Pricing Starting at $10800.00 per year Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## QAlert Pricing and Plans Starting price: $10,800.00 per year Free Trial Free Version Basic $10,800.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## QAlert Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of QAlert Alerts/Escalation Alerts/Notifications API Assignment Management Benchmarking Case Management Compliance Management Customer Complaint Tracking Customer Database Customizable Branding Customizable Fields Customizable Reports Dashboard Document Management Feedback Management Forms Management Historical Reporting Incident Management Issue Auditing Issue Management Issue Scheduling Issue Tracking Knowledge Base Management Mobile Access Multi-Channel Communication Prioritization Quality Assurance Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Issues Routing Self Service Portal Service Level Agreement (SLA) Management Service Request Management Social Media Monitoring Survey/Poll Management Ticket Management Work Order Management ## QAlert Integrations Trimble Cityworks Integration rated undefined from -1 review VUEWorks Integration rated undefined from -1 review ## QAlert User Reviews Overall Rating 4.5 Ratings Breakdown 5 50% 4 50% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.8 Customer support 5.0 Functionality 3.7 Have you used QAlert and would like to share your experience with others? RL Rebecca L. Verified reviewer Government Administration 201-500 employees Used daily for less than 6 months Review source Reviewed October 2019 QAlert for the City of Aspen 5 We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email. Cons: The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time. Reasons for choosing QAlert While I wasn't there for the process, I heard about it because I came in to employment just after the launch. QAlert was seen as more user friendly and maintainable than the other products considered, which came across as complex on the back-end. Also, the cost seemed more reasonable for the functionality offered. Vendor Response We appreciate you taking the time to write this review! A representative will be reaching out to you to see if a few of the issues you're running into can be resolved! Thank you for your continued support of QAlert! Replied October 2019 Read More TC Tatyana C. Verified reviewer Public Relations and Communications 1001-5000 employees Used daily for less than 2 years Review source Reviewed October 2019 QAlert Review 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort. Cons: What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group. Vendor Response Thank you for your continued support of QAlert, we appreciate you taking the time to write this review! We believe some of the issues you are having can be fixed today through configuration - We will have a representative reach out to you shortly to discuss! Replied October 2019 Read More HM Hannah M. Verified reviewer Government Administration 1001-5000 employees Used daily for less than 12 months Review source Reviewed October 2019 Review 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy to make changes to request types and routes and great customer service. Cons: Reporting Features need to be more robust Reasons for switching to QAlert More features available in Qscend Vendor Response Thank you for your continued support of QAlert! Replied October 2019 Read More WU Wendy U. Verified reviewer Government Administration 11-50 employees Used daily for more than 2 years Review source Reviewed October 2019 Quick Implementation 4 Great value! It has allowed us to expand our services and number of responders without additional costs. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work. Cons: You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs. Reasons for choosing QAlert Cost effective, quick implementation, easy to customize. Frequent updates continue to impress. Vendor Response We appreciate you taking the time to write this review! Thank you for your continued support of QAlert! Replied October 2019 Read More PA Paul A. Verified reviewer Government Administration 51-200 employees Used daily for more than 2 years Review source Reviewed October 2019 Amazing Government CRM Software 5 As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time. Ratings Breakdown 4 Ease of use 5 Customer support 3 Functionality Pros: Ease of use, EXCELLENT customer support. Training Department. Cons: There is really nothing that comes to mind as a con. Vendor Response Thank you for your continued support of QAlert! Replied October 2019 Read More SM Sara M. Verified reviewer Government Administration 501-1000 employees Used daily for less than 12 months Review source Reviewed October 2019 Constituent Response Success 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: The ease of setting the software up as the Administrator. Maintenance is also very easy and user friendly. All the staff has been very responsive and helpful. Cons: There isn't much customization to the design of the constituent interface. Reasons for choosing QAlert Cost, ease of usability and maintenance, cloud based Vendor Response We appreciate your feedback! Replied October 2019 Read More Showing 1 - 6 of 6 Reviews ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **122** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **120** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **79** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **67** times Stuck Between Options? Our experts can help you compare QAlert with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice