--- title: "Re:amaze Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Re:amaze. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Re:amaze is a good fit for you!" source_url: "https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Re:amaze](https://www.softwareadvice.com/service-desk/reamaze-profile/) / Re:amaze Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/service-desk/reamaze-profile/) Reviews [Alternatives](https://www.softwareadvice.com/service-desk/reamaze-profile/alternatives/) # Re:amaze User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 53 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 46 reviews (87%) - 4 stars: 6 reviews (11%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I like the most its simplicity that it visualizes customer conversions, and helps in live chat and helpdesk integration. - Overall good experience and the customer support team was fast in replying to my queries. - We love the Shopify integration. When our customers connect with us, our service staff immediately sees any relevant order information. ### Most mentioned cons - Sometimes the site is a bit laggy and I have to refresh the screen ## Re:amaze customer reviews Showing reviews 1-25 of 53 (page 1). ### An Affordable Solution for Customer Service Communication - Overall rating: 5/5 - Reviewer: Stacy W. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software has allowed us to efficiently respond to customers in a timely manner increasing the spending confidence knowing they are getting their questions answered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reamaze collects customer data such as orders, etc enabling customer service to provide answers quickly and efficiently. The help tool is a great feature that allows customers to search for their answers in the FAQ library. We are able to create tickets in case of escalation which helps track response times. These are just a few features that stand out for our company. #### Cons We have, yet, to discover the cons of this software. Everything so far has been operating smoothly. --- ### Keeps us connected with customers - Overall rating: 5/5 - Reviewer: Justin C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use this app daily for all of our customer interactions. It has helped us gain a reputation in our industry for exceptional customer support. Our reviews submitted by customers mention this often. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how I can switch between the mobile and browser versions depending on where I am, whether at my desk or out and about. This allows me to rapidly reply to customer questions and also not allow any to accidentally go unanswered. Two features would really be quite valuable to me: 1) If composing a reply on, e.g., mobile but then not getting a chance to finish, having that partial reply automatically populate on my browser version when I open that ticket, allowing me to finish the reply seamlessly. 2) As I type replies, have Reamaze do background searches for similar replies and allow me to quickly cut-n-paste from existing, older tickets. For example, I often send URLs to customers for products they are looking for. If I type part of the product name, have it suggest that product's URL so I don't have to go look it up in another browser tab, copy/paste, etc. Otherwise, I do like the response templates and help articles but they sometimes aren't quite flexible enough for these sorts of quick responses. I also like how it seamlessly integrates with facebook messenger and other social media platforms. #### Cons Sometimes the mobile app crashes when typing replies (iphone 8+/latest IOS) which gets irritating. #### Reasons for switching to Re:amaze This was much better in every way except having to pay for it! --- ### Basic customer support option - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It worked for a basic customer support desk but the lack of features and difficulty figuring out the features were a turn-off. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It was pretty simple to set up and get started. #### Cons Not very robust, customer support is not super helpful, things disconnect frequently. --- ### Easy setup and great at helping provide 5 star customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Much better response time to customer questions which have ultimately led to an increase in sales and 5 satr reviews on feedback emails and social media. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy system to set up and intergate with our bigcommerce store. One of our biggest issues was keeping control of all the communication from customer and staff. Not having a central source where we could see what had been said to customers and what their past orders/comms were was a large pain point for us adding re amaze. Since impolementing this we can respond to customers lighning fast from the desk or on the go if at shows via the mobile app. We have a set of templates we can respond with for common enquireis and we have now got increased response time on facebnook as we get instant notificatiopn of messages. Site pop up feature is another great tool that can allow us to help live customers on our site or direct them to where they may find answer or FAQ that we have set up. #### Cons Could do with some upgarde to the UI. In particular some colour coding for tags or different types of messages going to selected email accounts. Other than this it's perfect #### Vendor response Thanks for your candid review! An interface update is coming later this year after we roll out some more features :) We'll make sure our product teams are aware of your feedback. Replied July 2018 --- ### Easy and Affordable - Overall rating: 5/5 - Reviewer: Ron C. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ReAmaze has simplified our customer service workflow immensely, and has, over the years we've been using them, added many features that are incredibly helpful. Website integration is seamless, and performance has been extremely reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros ReAmaze has all of the features I need for my small business customer service, without all the bloated features of some of their competitors. It's lean, affordable, and completely effective. I've been using it for years and have no complaints. #### Cons I have to reach a bit to find something that I don't love about ReAmaze, but I'm not a massive fan of the format on the shout boxes. They're a bit confusing for some users. #### Reasons for choosing Re:amaze Price and simplicity --- ### One of the best platforms - Overall rating: 5/5 - Reviewer: Haleigh V. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I really like this and recommend it to anyone with an e-commerce site #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to contact customers and stay on top of issues. #### Cons Sometimes the site is a bit laggy and I have to refresh the screen --- ### Reamaze Rules - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is aMaZinG #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about this software is the look and feel and ease of use both on the user side as well as the admin and agent side. #### Cons If I had to pick a con about this software, it would be the fact that I am addicted to it. --- ### Great to manage your jobs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Graphic Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 would reply to customers with again #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros -Tagging emails to track the status - Setting reminders to clear your inbox of emails on hold - Set "departures" to keep emails/jobs organized - integrates well with Shopify orders #### Cons -I wish you could see the description of tags when applied to emails -Hope that there is more integration with triggering events when detecting actions taken from shopify --- ### Awesome solution for multiple email sources - Overall rating: 5/5 - Reviewer: Brie R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Optimized response times, solutions to clients problems can be found faster, when not spending time conecting to multiple accounts. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ability to have all messages, emails, notifications in one place. #### Cons Not fully compatible woth all social media ( instagram messages don’t come through ) --- ### Fantastic Support Software - Overall rating: 5/5 - Reviewer: Richard K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reamaze has been a fantastic addition to managing customer enquiries. In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, implements with social media, implements with ecommerce website, includes help desk software. #### Cons Very little to not like about it - some of the short cut keys are different from standard e.g. Cntrl + L for links instead of Cntrl + K which I'm use to in gmail, word etc. #### Reasons for switching to Re:amaze The functionality and simplicity of Reamaze over Teamwork was amazing. --- ### We are amazed with ReAmaze - Overall rating: 5/5 - Reviewer: Ryan E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to set-up and operate. Very powerful software versus the Salesforce platform we used to use. Reporting is great. Moving to Reamaze has saved significant time in handling our support cases quickly and efficiently. #### Cons That we didn’t find it earlier! If only it had Instagram integration. #### Reasons for switching to Re:amaze Salesforce was too cumbersome and complicated, increasing the amount of time to respond to customers and resolve issues. It was very hard to customize and very expensive. --- ### Reamaze is the best software for small businesses - Overall rating: 5/5 - Reviewer: Khaled F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reamaze is very amazing and valuable for small businesses. At my company, it helped us to get in touch with our customers better. And what's amaizing is that you can use your company email as sender email. Reamaze is becoming better time by time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - Easy to use - The help center feature - Customizable - Good price - Fast chat software - you can use your company email as the sender #### Cons - it's hard to contact customer service - no too much features #### Reasons for choosing Re:amaze Easy to use, Cheaper and Reamaze is becoming better time by time. #### Reasons for switching to Re:amaze Tidio doesn't have the feature to use my company email as a sender email. --- ### Best Chat Program Yet - Overall rating: 5/5 - Reviewer: Amanda L. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have used 3-4 chat programs over the years and this has by far been the easiest and most intuitive to both use and navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can reply to messages after hours via email. This is just the best feature and has helped us get many more orders. #### Cons You can not see a live dashboard of all your current customers on the site. #### Reasons for switching to Re:amaze It did not meet our needs that well. --- ### ReAmazon Chat - Overall rating: 5/5 - Reviewer: Petro P. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros ReAmaze has cut down on emails from customers and sped up customer communication. We really like that we can either answer the customer as a Live Chat or respond later like an email all within the same system. We also have it linked to Slack so it notifies us right away. #### Cons We haven't found any negatives after about 6 months of use. I guess it would be nice to be able to respond from within the Slack app instead of just getting notifications. --- ### Great Customer Support and Value for Money - Overall rating: 5/5 - Reviewer: Elaine E. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Perfect solution for ecommerce. There is a wide range of features you get even at the lowest tier. The support is unmatched and very easy to set up. #### Cons I haven't encountered anything yet. It may not be the best solution for very large teams, or for organizations with multiple teams. --- ### Glitty review - Overall rating: 5/5 - Reviewer: Trevor M. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to install an easy to use, has all the features we need. #### Cons No concerns with the software, has been positive overall. #### Reasons for switching to Re:amaze Better features and mobile app. --- ### ReAmazing - Overall rating: 5/5 - Reviewer: Jennifer O. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the delegation feature for sorting out different customer emails. If there is an email one of my associates is more knowledgeable about, I can reassign a message. It's also nice to be able to have the reassurance of seeing that all customer inquiries are being answered. I don't have to wonder if customers got a response or not. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The level of communication and cohesion it promotes between different departments. #### Cons I don't really have any negative feedback. --- ### Simple, Saves So Much Time - Overall rating: 5/5 - Reviewer: Jared E. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything, makes it easy and fast to respond to emails. #### Cons Non that I can think of. Maybe a little hard to find certain settings --- ### A lot of features for a good price - Overall rating: 5/5 - Reviewer: Ian M. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go. #### Cons The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions). #### Reasons for choosing Re:amaze Better price and more features (especially knowledge base) --- ### A very modern take on customer support helpdesk, live chat, and customer engagement. - Overall rating: 5/5 - Reviewer: Oliver M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone. #### Cons Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers. #### Vendor response Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future. Replied February 2018 --- ### Great product! - Overall rating: 5/5 - Reviewer: Christopher B. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Handling multi channel communication (including social channels) means only one place to log in to see all customer communications. Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with. Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time. Plus so much more... #### Cons The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well. #### Reasons for choosing Re:amaze NA #### Reasons for switching to Re:amaze Reamaze was much more affordable with more features and a much better backend user experience. --- ### Great helpdesk platform with lots of features and awesome customer service. - Overall rating: 5/5 - Reviewer: Winston H. - Verified reviewer: Yes - Industry: Higher Education - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Consolidated a lot of our helpdesk needs, CRM needs, chat needs to help with conversions. Saved us a lot of money by moving us away from a boatload of tools that we need to pay for separately. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They offer all the features a growing company like ours need. That includes things like - Chat - Email support - Social media support - Customer satisfaction surveys - FAQ - Proactive customer engagement Pricing is fair and policies are just great. They honor all grandfathered accounts which makes the entire service future-proof. My favorite thing about Re:amaze is their customer service. Absolutely top notch. #### Vendor response Thanks for reviewing Re:amaze, Winston! I'm glad we're creating a platform that you enjoy. Replied February 2018 --- ### An outstanding client-support option for B2B - Overall rating: 5/5 - Reviewer: Jeremy W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered I volunteered to write a positive review because we've been very happy with Reamaze. It's been the actual real and working solution to our need--to deliver a high-quality B2B client support experience. Now we can concentrate on other things. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros After a reasonably comprehensive search and stutter-starts on 2 other platforms, we found Reamaze was the one combination of quality and features that really met our need. The most distinguishing feature for us was the ability to marry live chat support with a private, client-only knowledgebase. The fantastic, friendly, and prompt support is a huge bonus, and we've found their embeddable components are less heavy and are better performing than the others we tried. Integrating to show which customers are doing what and where was super simple and the actually real-timeyness of it has been of great value. #### Cons Because it's markup based, it's more work to do certain things in documentation, most notably adding images to support articles. I'd also like some reports/tracking on who and how many of whom are visiting and reading articles in our Help Center, but I believe that's on their roadmap. --- ### Powerful All-in-One business software - Overall rating: 5/5 - Reviewer: George C. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Wonderful all in one client software that we have been using for our company for 2+ years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business. #### Cons Larger reports take a while to download but its reasonable considering the amount of data in the reports. #### Reasons for switching to Re:amaze needed to manage various business email accounts, live chat, and support from the Reamaze company. --- ### Working with Reamaze with Shopify - Overall rating: 4/5 - Reviewer: Irwin D. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We can keep up with thousands of emails per month. We run from 4 to 8 shopify stores at any given time. Able to keep them separate while working them with the same procedures. Able to move staff from different accounts with minimal cross-training. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I like that it allows multi-users and tracking per user. Ease of creating workflows and templates is pretty intuitive. Nice integration with shopify for all in one page data for answering email order concerns. Tried some other platforms, some more "famous" and some newer platforms and stuck with Reamaze for over 5 years. #### Cons A little confusing between resolved and archived. Just OK when working with gmail forwards into each other's workflows and filtering. ## More reviews [Next reviews](https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/?page=2) --- Re:amaze Reviews, Pros and Cons - 2026 Software Advice