# RenewityRMA Software Reviews, Demo & Pricing - 2026 > Review of RenewityRMA Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/service-desk/renewityrma-profile --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / RenewityRMA Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # RenewityRMA 2026: Benefits, Features & Pricing Wondering if RenewityRMA is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview RenewityRMA 4.9 [(10)](https://www.softwareadvice.com/service-desk/renewityrma-profile/#reviews) Pricing Starting at $69.00 per month ### About RenewityRMA RenewityRMA is a return merchandise automation (RMA) solution that helps businesses define and implement processes for returns and service management across multiple locations. The application allows you to define fields for processes in various formats such as numeric, text, drop-down, date and lookup and categorize them into logical groups. Administrators can provide role-based data access permissions to users by creating custom views related to the RMA process. Wondering if RenewityRMA is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## RenewityRMA User Interface ## Popular RenewityRMA Alternatives Main Product RenewityRMA 4.9 [(10)](https://www.softwareadvice.com/service-desk/renewityrma-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 4.90Customer support - 4.60Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3442)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price ## RenewityRMA Pricing and Plans Starting price: $69.00 per month Free Trial Free Version Basic $69.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## RenewityRMA Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of RenewityRMA Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Approval Process Control Barcoding/RFID Case Management Chat/Messaging Claims Adjuster Management Claims Management Claims Tracking Client Portal Compliance Management Configurable Workflow Configuration Management Contract/License Management Customer Database Customer Management Customer Portal Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Document Management Electronic Claims Eligibility Verification Email Management Email Templates Event Triggered Actions Field Reporting For Field Service For Manufacturers Forms Management Ground Shipping Historical Reporting Incident Management Label Printing Parts Management Problem Management Product Registration Quality Control Quotes/Estimates Refund Management Reminders Repair Management Reporting/Analytics Returns Management Role-Based Permissions Search/Filter Self Service Portal Service Level Agreement (SLA) Management Service Management Shipping Management Status Tracking Support Ticket Management Task Automation Task Scheduling Third-Party Integrations Traceability Trend Analysis Warrant Tracking Warranty Claims Management Warranty Tracking Workflow Automation Workflow Management ## RenewityRMA User Reviews Overall Rating 4.9 Ratings Breakdown 5 90% 4 10% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 5.0 Customer support 4.9 Functionality 4.6 Have you used RenewityRMA and would like to share your experience with others? Bob R. Verified reviewer Medical Devices 51-200 employees Used daily for more than 2 years Review source Reviewed February 2019 Service Flexibility 5 My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world. Cons: We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free. Read More Lee S. Verified reviewer Electrical/ Electronic Manufacturing 201-500 employees Used daily for more than 2 years Review source Reviewed February 2019 Fast Forward your RMA Process 5 We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit. Cons: I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support. Read More Candace F. Verified reviewer Industrial Automation 501-1000 employees Used daily for more than 2 years Review source Reviewed February 2019 Great Product for the Money 4 Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software. Cons: The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire. Read More bill j. Verified reviewer Medical Devices 501-1000 employees Used daily for more than 2 years Review source Reviewed February 2019 Renewity Review 5 I am the Frontlines Admin, and I work with Renewity allot. They call or email me right back, we will have conference calls to teach me about the software. They are always there when I need them. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us. It is very organized and easy to use. Cons: Any issues I have had with frontlines, Renewity will make program changes for me, so I have no complaints Read More LA Lubin A. Verified reviewer Electrical/ Electronic Manufacturing 51-200 employees Used daily for more than 2 years Review source Reviewed March 2019 Renewity software used to treat tickets and RMA 5 We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information. We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: It is possible to treat tickets and RMA with one system. Customers can organize the information according to their needs. No problems to access the cloud system in 5 years of use. Customer service answers are fast. Cons: There are no predesigned reports and graphics to assist managers and users of the system There is no graphics regarding KPI that allow to benchmark When custom modifications are requested the process may be improved. Read More PB Peter B. Sporting Goods 51-200 employees Used daily for more than 2 years Review source Reviewed February 2019 Renewity RMA is the perfect warranty solution 5 Renewity RMA totally changed how we process our warranty. It dramatically reduced the workload with both processing and phone calls. Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues. Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field. The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It's flexibility to configure it to work with your processes and procedures. It reduces the work load required to process a warranty claim and provides endless amount of data for reporting issues and complaints. It improves the customer service experience. Cons: It's interface with cell phones is not great, it needs to have an app developed for phone and tablet use for consumers. It would also be nice to have an interface to work with ERP systems. Read More MD Michael D. Machinery 11-50 employees Used daily for more than 2 years Review source Reviewed February 2019 Great productivity tool 5 We really like that the package provides all the tools to manage our RMA process. It triggers various emails to customers so they know the status of their repairs. It also shows our customers that we are committed to professionally handling their repairs and provides the tools for them to find answers on our KnowledgeBase. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Provides the tools to manage the complete life cycle of returns and allows for the easy creation of reports to periodically assess the performance of our repair and warranty function. Also allows for Trouble Tickets and a KnowledgeBase repository to maintain consistency among support personnel in responding to customers. Cons: Just a comment that like all software, it is only as good as the data entered into it. So prepare a written process and check on a regular basis that data fields are being input as originally intended. Read More SW Stephen W. Consumer Electronics 2-10 employees Used daily for more than 2 years Review source Reviewed February 2019 Long time user of Renewity 5 We have been able to double the profits in our RMA service program by entering the repairs and upgrades in a format the customer can easily read and approve. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What's really cool about Renewity is its totally customizable. The customer is in total control to make adjustment to the software to meet the company's specific needs as the company grows. The customer service is outstanding. If for any reason you might get stuck when setting up customizing the software, a quick e-mail or a phone call is all it takes to get you back on-line. The response time is real time. It is totally expandable as well. You can never outgrow Renewity. Cons: What is there not to like? Renewity has been able to meet or exceed our expectation. Read More AD Aaron D. Verified reviewer Electrical/ Electronic Manufacturing 11-50 employees Used daily for less than 12 months Review source Reviewed February 2019 Great Software for Depot Service 5 Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Flexible to configure for all types of processing workflows and data collection needs. Our business has a rigorous technical service depot where we like to track some items that are very product-specific. This software allows for all that to occur and shows the customer how their RMA is progressing through the process. Additionally, the software portal that is customer-facing allows for the requester to enter in critical information about the reason for a service request. In the past, this information had sometimes been lost, under reported, or never reported in the first place. Cons: Lack of API interfaces with third party systems. Read More MK Michael K. Transportation/ Trucking/ Railroad 11-50 employees Used weekly for more than 2 years Review source Reviewed February 2019 RenewityRMA 5 I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to customize my RMA process / flow. Having emails send automatically on a change of RMA state is very useful. Able to create the RMA process by myself, didn't have to pay to have it created. Cons: Creating the processes is not always the most intuitive, and some training is definitely required. Read More Showing 1 - 10 of 10 Reviews ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (248) Recently recommended **115** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **108** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **20** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times Stuck Between Options? Our experts can help you compare RenewityRMA with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice