I manage to combines all the tools and feature that I needs for managing and running our project into single platforms.

It's convenient to take daily email tickets and allocate them to project and program resources since it makes it easier to keep track of everything. After that, I use the time recorded on the tickets to compile a status Update, which is convenient and practical. Using TeamHeadquarters has been an excellent experience since it's easy to use and meets our goals.

I'd love it if there were a Report Builder pre-installed. For example, I would be able to customize reports such as the Progress Report to match my specific business and advertising objectives that I set for my monthly goals.

Because I have many clients and do many projects I need to be able to create estimates, track work performed, provide resource reporting, and weekly status updates. The planned vs actual nature of TeamHeadquarters makes being a good project manager easier!

Built in best practices and the ability to create an estimate and capture work (from projects, support and operational work).

The Gantt chart works well but, you've got to be prepared to take it all the way - it's a con with a good ending.

I've been able to gather all of my project into into a single application to support client and internal projects.

I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency. My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.

I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.

It's enabled me to have a better customer client management experience

I liked the fact that I don't need to use multiple applications to service my clients and I was able to migrate from using spreadsheets

I could benefit from a custom report builder.

Excellent! The tool meets our needs, it is regularly updated and improved and the support we receive is wonderful. I highly recommend this solution.

For us, it's a broad range of capabilities in an easy-to-use interface. It keeps us organized and is core to our successful project management because user adoption is high and the tool is designed well.

Not much, it would be great if it was integrated into our accounting system in the future.

Our team has had a great experience, it was easy to deploy and did not interrupt our daily business.

The [sensitive content hidden] is hands on and is very accessible and knowledgeable about the products offered and can help you customize it for your business.

It would be nice if we could copy projects but it is in their future plans

This IT software solution has truly revolutionized work processes, making them more efficient than ever. It streamlines tasks, automates processes, and saves valuable time. A game-changer!

Everything is great. I don't think there are really any complaints that I have.

Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.

All of our work in now in one simple to use application and we can see what everyone is doing in real time.

Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!

THQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests. It allows each staff member to be accountable and responsible for their assigned work via individual work queues. Managers can view staff queues and make comments without being intrusive. This is an ideal communication tool which facilitates teamwork. Email integration saves significant time on the front end. Our users are now demanding other departments provide customer service to our standards. This tool has enabled us to set the bar high, and achieve our customers service goals.

Reporting could be more streamlined.

Seems very easy to use. It was the only one program that met all of our needs, and we tested about 10 different products. Tech support is fantastic and responsive!

Wish there was an easier way to merge tickets. We often have several people submit tickets for the same issue. For example, the internet goes down. We will have about 10 people submit tickets for one issue.

Would highly recommend this company and their products. You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them. Keep up the good work!

Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!! Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with. We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.

So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.

We are very happy. Use is actually spreading in our company by word of mouth.

It strikes a terrific balance between project management, time tracking, and support ticket control. The ticket information has proven to be extremely useful in internal and external audit support.

It is at its' best when you understand and live the underlying philosophy. Not all people are willing to make those social changes.

Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents, operations, and project management.

Extremely easy to use, intuitive, and brings together help desk and project management creating a single place to manage all of our resources and activities.

Would like additional report options.

Great product for help desk services

Great cross departmental visibility for tickets

Needs additional workflow components