











Supported Operating System(s):
Web browser (OS agnostic)About Coupa Expense
Coupa Expense is a comprehensive T&E solution designed to help businesses capture, manage, validate, and analyze expenses across the organization.
Through powerful automations and consolidated reporting, Coupa Expense reduces manual work by capturing expenses from sources like expense reports, purchasing cards, and travel bookings.
Its capabilities provide a seamless employee user experience, while significantly reducing the time and effort required for finance teams to ensure global compliance, review/approve expenses and identify suspicious spend.
Coupa Community Intelligence also taps into the power of the collective community to provide targeted recommendations and peer benchmarking KPIs that help organizations better gauge the perform...
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2019
Megan from Celebration Church TX
Company Size: 51-200 employees
Industry: Religious Institutions
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Coupa Review
It's quick and easy to use and learn!
Pros
It is so easy to put in a request for a PO and attach documents and information needed for the purchase. The request then gets sent to the appropriate people for approval and purchase. The accounting team then does the rest!
Cons
I forget to upload the receipt sometimes.
June 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
June 2018
End user's love but application team might face hurdles
Effectively reduces cost, better operational efficiencies and better end user experience
Pros
The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.
Cons
The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.
March 2018
Laxmikanth from VIAVI Solutions
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source
Ease-of-use
3.0
Functionality
2.0
March 2018
Very rigid application without any Flexibility
Please do proper due deligence and do not rely on sales pitch. The only reason i am writing this review is to save others because i do not want anyone else to go through the pain we have been through. My recommendation - Do not bother looking at Coupa. Look for other options
Pros
Honestly, except the user interface which is common on most expense applications there is nothing much to offer.
Cons
Does not support entire credit card transaction feed Application is rigid and does not offer any flexibility. They over promised when selling and under delivered Customer support is bad
September 2018
Paul from Aspire Public Schools
Company Size: 1,001-5,000 employees
Industry: Primary/Secondary Education
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2018
This product is very valuable to a large organization and specifically the accounting teams of that org. Implementation can be difficult but ultimately Coupa Expense platform is highly configurable to an orgs needs.
Pros
1. Can be configured in almost any way a business needs. 2. Approval chains can be as simple or complex as you need them. 3. Administration can be managed by accounting team. 4. Integration with Google maps for mileage records. 5. Super easy for users to adopt
Cons
1. Implementation can be painful depending on which route you go. Coupa may direct you to a third party they partner with and you may be stuck we super strict deadlines and change orders if you aren't able to stick to them.
March 2018
Lesha from Celebration Church
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Coupa is so easy to use and helps keep budgets in line, especially with approvals in place.
Pros
Coupa is easy to navigate and to understand. I can easily request payment be made for something, upload the invoice, IDT (Internal Department Transfer) specific items that our department needs, the list goes on and we have it setup with the vendors that we use to go directly to their page and once we've selected the items we would like to purchase it will send the checkout back to Coupa for approval and purchasing!
Cons
Honestly, I don't have anything bad to say about Coupa. There was only one one time that we couldn't figure out why a PO# wasn't reflecting right and we kept getting emails about a PO# that was denied but it wasn't. Maybe a weird glitch once?