An all in one accounting, payroll, inventory, etc in one system

I dreaded work for the first 6 months when we implemented Epicor, but now I'd choose Epicor over any other software any day.

Pros

The features and customizations are endless! Customer service and tech support are also pretty great!

Cons

Very hard and time consuming to learn. Not easy to teach someone else.

Great Accounting Solution

Pros

The reporting tool is what I have used the most, it is easy to use and pulls all the data fields needed.

Cons

A bit of a learning curve but works well once you're used to it

Not user friendly

Though I think that Epicor is very over priced, and charges for any additional service you want, it is able to be personalized to each of our stores' needs. I wish there were a different system that was comparable to what Epicor can do, so I could switch, but with our specific company it integrates well and gets the job done.

Pros

This software has about anything you could think of to help and personalize it to your business. It has so many different reports and assets to help your business. It even has the ability to link together different chains of stores owned by the same owner. They also use what is called "Bomgar" which is a system that allows them to view and control your screen on any terminal to help resolve any issue.

Cons

Nothing is free with this software. If you want the smallest thing they will charge you. You do pay a monthly fee, just like anything else, so you do have access to a call center to walk you through things. However, depending on who you talk to, it is a hit or miss if he/she knows what they are doing and understand what you are looking for. They have different help levels so if they don't understand that can pass you up to a different help level. Sometimes they charge will charge you by hour to take to someone high up. Another CON, is that nothing is simple or straight forward. With it being such a high-tech system, if you want your system to do more than basic, you have to call the help line to help set it up. Sure, you could do it, but good look trying to figure it out and knowing what other flags in the system you need to mark so nothing else is messed up.

great erp for inventory recording

We used it for inventory management purposes and did the job as required.

Pros

it was a great product for inventory management. it was easy to use and we had access to all the necessary details required.

Cons

there were certain features that were not as user friendly and required some maneuvering to get the job done.