FreeAgent Software


 

FreeAgent is a cloud-based accounting solution for freelancers, accountants and small businesses owners to manage invoices, expenses, payroll, tax returns and other accounting tasks. FreeAgent also offers dedicated mobile apps for iOS and Android devices.

FreeAgent allows accountants to set up recurring invoices which are automatically sent to clients as reminders to make payments. Users can also track expenses by uploading the photo of an expense receipt with the FreeAgent mobile app. The solution offers a built-in stopwatch feature to manage timesheets and track employee hours.

The user dashboard provides an overview of key business metrics from a single screen. Business owners can track invoices, estimates, timelines and project status. Tax timeline features also provide updates and reminders about deadlines and tax dues. FreeAgent uses a 256-bit secure socket layer connection to secure user data.

 

FreeAgent - Invoice
 
  • FreeAgent - Invoice
    Invoice
  • FreeAgent - Dashboard
    Dashboard
  • FreeAgent - Dashboard
    Dashboard
  • FreeAgent - Transaction list
    Transaction list
Supported Operating System(s):
Web browser (OS agnostic)

106 Reviews of FreeAgent

 

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Software Advice Reviews (6)
More Reviews (100)

Showing 1-6 of 6

suresh from Yaazh Xenomics
Specialty: Healthcare / Social Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

best cloud based accounting tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

For better accounting, this tool is very helpful in the small business. Since it is cloud based we can access from anywhere. API extension is helpful

Cons

Few options are not user-friendly. Some options are limited for large business users. No other major cons in this tool.

Review Source
 
 

Andy from Dome Environmental Ltd
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Reasobnable software for small to micro business but with a few tragic flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Be very wary of this company's operating proceedures...

Pros

The software is access able over the internet, the front end looks OK and the and set up is fairly quick.

Cons

When i was in dispute with my accountant after they missed my annual return date I decided to change accountants. The accountants were able to cut off my access until I had paid their bill, including the cost of my annual return and pay roll which they didn't even perform. Needing access I had to pay rather than wait the two week period as stipulated by FreeAgent. I have since changed to a software where I am in control of access to my accounts.. All the customer service team could do was argue with me...

Review Source
 
 

Steve from SG Heating
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

So much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product has made running my business do much easier.It takes a little getting used to but once grappled it’s a breeze!

Pros

The bank reconciling makes marking off transactions and paid invoices so easy. The ability to resend email reminders and show whether an email has been received by a customer is great.

Cons

More template options would be good and the ability to put terms and conditions into the back of a invoice.

Review Source
 
 

Demarco from World Financial Group
Specialty: Insurance
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

FreeAgent - For more simplified accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It provides accounting services at your fingertips. You can use it to track invoices, expenses, and banking, as well as some other good features. It has a free trial so you can use it with no obligation. After the trial the rates goes up per month to use. At this price it is very worth it as most other services are slightly more expensive. It can be used as an alternative to more costly programs.

Cons

As your business grows, you may need an accounting software that can do more complex features. This is intended more for a small business. Medium sized and large sized companies may need software that can handle thousands of inputs a week.

Review Source
 
 

Tom from Tom McCallum Copy
Specialty: Marketing Services
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Easy to use accounting software and a great mobile app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I found FreeAgent easier to get my head around than other accounting software, both desktop and cloud, that I'd used in the past. I did have to call support a couple of times but I got straight through and they were a pleasure to deal with and sorted all my issues impressively well.

Pros

FreeAgent is great in January when I can file my tax return directly to HMRC. The form is also filled with data I've entered throughout the year so self assessment time is pretty hassle free, which s unusual for a freelancer. I've just started using the mobile app and find that this is really is good too. I can take care of all the day-to-day stuff, like explaining bank transactions and entering mileage, when I'm out and about on business to stop it mounting up.

Cons

The mobile app is really great, but doesn't yet have the same in-depth functionality as the desktop app.

Review Source
 
 

Ian from Mind Body Sport, PC
Specialty: Healthcare / Social Services
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Okay but not great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Does what it's supposed to. Lots of functionality with more control than quickbooks. Reports are nice.

Cons

Bank transactions never automatically imported. Created random transactions based on categorization of others. Overall, each of its functions seem to function better independently than they integrate.

Review Source
 
 
 
Showing 1-20 of 100

John from Sharpmonkeys
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Allows me to manage the business effectively

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

FreeAgent allows me to see at a glance what we are owed, who the biggest culprits are and to automatically send out overdue reminders. So much easier than chasing on the phone.

Pros

FreeAgent has enabled me to free up so much of my time because i can schedule and manage invoices individually or on repeat. Also helps when preparing tax and vat returns.

Cons

The function to connect credit card accounts does not always work that well but i think we have cracked it.

Review Source: Capterra
 

John from MPHG Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very clean app gives good insights from the overview page.

Pros

It's just so easy to use. We run our plumbing business with this app and it integrates well with Commusoft our field service management software reducing time spent double entering information and doing tasks like invoicing. Now we invoice and complete the job in Commusoft and it pushes al the relevant information to Freeagent.

Cons

It only does CIS one way. As we have grown from a subcontractor into a contractor that now employs subcontractors we need a simple way to process CIS invoices from our SC's

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: November 2018

November 2018

 

Hi John,

Thank you for taking the time to share your review of FreeAgent, we really appreciate it. It was great to hear how you and your business use FreeAgent. Thanks for the feedback about CIS too, we've passed it along to our product team.

The FreeAgent Team

 

Wilford from Smart Tech Computers Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Wilford

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It has a customizable visual interface that makes working with this program great. The projects section also has some great reporting functions.

Cons

The recurring billing is a little bit difficult to get to grips with but once you understand it, there are no issues.

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: November 2018

November 2018

 

Hi Wilford,

Thank you for taking the time to share your review of FreeAgent, we really appreciate it.

The FreeAgent Team

 


October 2018

October 2018

The only accounting software I would use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use Freeagent to run my entire business- to invoice and to monitor missing payments, to file both my tax and vat returns, its an incredible tool for my business

Pros

Great customer support- all from trained accountants in the UK that are able to walk you through any problems you might encounter when doing you tax and vat returns

Cons

None- inpeciable and consistent service at all times.

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: November 2018

November 2018

 

Hi there,

Thank you for the kind words and your positive review, we really appreciate it!

The FreeAgent Team

 

Greg from SpringField Payments
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Great for Freelancers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

FreeAgents offers a lot of features for a very low price and the customer service is good also. I have used them for 3 years and there are other programs that may be a little better, but they are also a lot more expensive.

Cons

I wish that recurring billing was a little easier and the number of integrations is good, but it does not integrate with one of my core programs which is a bummer.

Review Source: GetApp
 


September 2018

September 2018

Seriously overpriced awkward software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I bought into the whole cool new FreeAgent software buzz and as the price was high, I thought, they must be able to offer better features than the others. To say that I was disappointed is a gross understatement. There are so many flaws in this software, I'm surprised they haven't yet been sued under fit for purpose laws. I definitely recommend staying away from this software and if you do have to use it, beware.

Pros

It does try very hard to be all things to minuscule businesses. The customer service department are available most of the time but not always competent.

Cons

They guys who wrote it think they are cool so they write really unprofessional familiarity messages that are really desperate.
The software is awkward, cumbersome and I don't trust the outcomes.
It dangerously empowers unqualified users to do their own tax returns wrongly and invites HMRC to investigate them.
It empowers unqualified users to process their own payroll wrongly meaning that they miss out on allowances that are available through qualified accountants.
The software isn't capable of carrying out simple basic level bookkeeping tasks and the customer services department dream up complicated workarounds rather than getting the issues fixed. Buyers beware,

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: October 2018

October 2018

 

Hi there,

Thanks for taking the time to share your thoughts. FreeAgent works with 1,000+ accountant practices in the UK who use and recommend us for their small business clients. Our aim is to empower those small business owners with their finances, not to provide accounting advice. Instead, we facilitate submitting filings to HMRC through FreeAgent. Our software is fully compliant and we¿re recognised as an approved partner by HMRC. See their lists of approved software providers here: http://ow.ly/5PA530m2EB3. We also recommend our customers work with an accountant when needed and share a directory of accountants: http://ow.ly/OU2T30m2OJZ. We're nationally recognised in the industry and were recently awarded Small Business Accounting Software of the Year: http://ow.ly/oZZv30m2E11.

As we're constantly working to grow our software, we really appreciate user feedback. If you¿re happy to share more, we¿d love to hear from you: support@freeagent.com

Many thanks,
FreeAgent Team

 

Mayur from Wipro Limited
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

Could the role of a bookkeeper and an accountant in a better way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The API extension is very useful. Through this application, the job of payment and expenses are easier. Since Payroll is available, it is possible to handle all types of invoices. The android application is also very good in its functionality. They give a crisp background on every transaction that is being processed. Also, this application could prove to be more useful to small business groups.

Cons

It is a very expensive software compared to other similar software. The customer support team does not cooperate well with the users. They tend to complicate the troubles of the users. Also, they do not work 24/7.

Review Source: GetApp
 

Anil from India Yamaha Motor Pvt. Ltd.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Advanced and easy to use online accounting software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can effectively manage and keep a track of your invoices, expenses and calculate your profits in one place. For each account, there are no such limits on the number of users allowed to access an account. Round the clock customer service and support system are provided. The application is integrated with payroll functionalities. You can contact their accounting experts if you encounter any issues. You can check out the thirty-day trial version, then move on to the paid version, they don’t charge any setup fee.

Cons

It is difficult to export information (if you need it in the CSV format). Expensive when compared to other accounting solutions.

Review Source: GetApp
 

Rouska from Kuva
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Essential tool for managing finance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

* Auto integration with banking API feeds
* Intelligent learning for your regular banking transactions
* Templates for sending invoices etc
* VAT & SA form integration with HMRC

Cons

* Slightly clunky UI for viewing recent expenses
* Inability to remove user's who have left the business

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: July 2018

July 2018

 

Hi Rouska,

Thank you for the positive review of FreeAgent. It was great to hear about all of the features that are most valuable to you. We appreciate the additional feedback too and have passed it along to our Product Team.

All the best,
The FreeAgent Team

 


June 2018

June 2018

Fantastically simple accounting software for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Incredibly easy to learn how to use even if you've never managed a business before. Perfect for freelancers as well as small-businesses. Nice design both for the website as well as the PDFs created.

Cons

Large businesses and more experienced accountants are likely to find the functionality a bit limiting.

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: July 2018

July 2018

 

Hi there,

We just wanted to say thank you for the kind words about FreeAgent, we really appreciate it!

All the best,
The FreeAgent Team

 

Zack from Tinkerbot Games

June 2018

June 2018

Quite possibly saved my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Where to start. I LOVE Freeagent! It's so easy to use, it gives great reports, it automatically pulls in bank statements! Brilliant!

Cons

The only thing I would like to see is a little more clarity regarding the different categories of spending and VAT eligibility.

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: July 2018

July 2018

 

Hi Zack,

Thank you so much for the positive words, it's great to hear that FreeAgent has been such a big help for you and your business. We appreciate your feedback about the categories and VAT eligibility too, we've passed them along to our Product Team to review!

All the best,
The FreeAgent Team

 

Jahiezer from Apok, C.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

one of the best to accounting software in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functional and a UI really nice design. Good pricing, it's one of the best investment for a freelancer who have some time working. This app really help me in may freelance career

Cons

some times it's difficult to go into some tools. you cant import all the info you want to into this app. No have a computer app, you must have to go into the navigator or your cell phone

Review Source: GetApp
 


May 2018

May 2018

Very easy and great help function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how it links to my bank account and easily allows me to enter bills and mark them paid. Some trickier transaction types were not obvious but the help screen is comprehensive.

Cons

I haven't found an account reconciliation feature. I am used to that with QuickBooks and would like to have it here. It's possible there is a reconciliation feature and I haven't spotted it yet.

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: May 2018

May 2018

 

Thank you for taking the time to leave this review. It's great to see that you're enjoying using our product!

Regarding account reconciliation - have a read through this article and hopefully it will help you get set up with everything you need. https://support.freeagent.com/hc/en-gb/articles/115001222444-Bank-Reconciliation

If you have any difficulty please email support@freeagent.com and someone will be happy to help!

 


April 2018

April 2018

Took the worst part of owning a business and made it almost fun

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The end to end connectivity. Booking time spent with a client turns into an invoice turns into a payment at the bank - and all this is tracked. What used to take hours in excel is all at a glance in FreeAgent.

Cons

I wish that there was a way to use their time tracking module as a separate product. I no longer run a business but would love to use their time tracker with my team at the larger org I now work for.

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: April 2018

April 2018

 

Hi there,

Thank you for sharing your review, we really appreciate it. It was great to hear which FreeAgent features you found most helpful. I've also passed along your time tracking module feedback to our product team.

Thanks again!
The FreeAgent Team

 

Jamie from Dubber
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

The perfect accounting software for freelancers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's an incredibly easy to use all-in-one accounting solution that's built for freelancers, all the way up to large businesses. Creating and managing invoices is very easy and you can even sync it up to your bank account. Whilst many of the more advanced accounting features go unused by myself I can clearly see the value in them for others.

Cons

It's not the cheapest solution if you're just creating a few invoices each month but for any typical independent professional it's a great solution. I can't think of any real cons to this product.

Review Source: GetApp
 

Denise from sandstonecastles
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Easily halved my time spent on bookkeeping and accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've worked with accounting software before so it didn't need much time to set up. I also like how everything is linked – contacts to invoices to banking feed... lots of the features are automised so you don't have to do everything twice and the system learns and adapts to your set up, e.g. it starts guessing the categories for expenses and other items in your banking feed.

Cons

It doesn't come cheap which for a freelancer is perhaps the biggest hurdle. But it is good value for money.

Review Source: GetApp
 


March 2018

March 2018

Might not be the best choice from my perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use it where I work as a way to track work hours. Usage is pretty simple and the features are sufficient. If you need to track time precisely, there's a nice start/stop function, and if you don't, there are means to insert a whole week in a row. If you're a developer, you'll appreciate the APIs that allow building customized reports for accounting.

Cons

If you don't need precise time tracking, but need to split hours on different activities, data entering becomes pretty slow. You can generate monthly reports to check what to expect from the paycheck, but checking if you made mistakes in the data entry is as difficult as it is entering it.

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: April 2018

April 2018

 

Hi there,

Thank you for reviewing FreeAgent. We're glad to hear you found our time tracking features helpful. Regarding the aspects you found frustrating, we appreciate you taking the time to share your feedback and we've shared it with our product team.

All the best,
The FreeAgent Team

 

Sundeep from Ernst and Young LLP

March 2018

March 2018

Designed for smaller non complex businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Generating reports for financial statement preparation for client's year-ends

Pros

Visually pleasing, generates reports that small businesses require to stay on top of financial performance.

Cons

It probably would not be an ideal software if your business grows as you may need financial reporting needs would be more complex than what this software generates.

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: April 2018

April 2018

 

Hi Sundeep,

Thank you for taking the time to share your review of FreeAgent, we really appreciate it.

The FreeAgent Team

 


March 2018

March 2018

Really useful for managing cash flow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Syncing with your bank accounts allows you to keep track of expenses, income and bills really easily. There is good help in the support section and it is good to be able to get some automated analysis of the figures too.

Cons

The time tracking feature is not very flexible and has caused me issues, I am using a different software to track time now. The design also is quite accountant-oriented

Review Source: GetApp
 


March 2018

March 2018

Like the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy assess and works great for tracking my time and billing clients. The bank feed works well. I like the overview information of the home screen dash board.

Cons

I have an accounting background and am a bit frustrated with how to pay bills and reconciling an account. It has not been very easy for me to understand how some of the functions work - relative to other software that I have used. Some one with out my background might find it easy to understand.

Review Source: Capterra

  Response: FreeAgent Central, FreeAgent Central

Date: March 2018

March 2018

 

Hi there,
Thank you for taking the time to leave us a review. It's great to hear about the features you like using. Regarding the parts you are frustrated with, could you please contact our support team on 0800 288 8691 and explain this to them in more detail? They may be able to help you, and they can pass on any specific feedback for improving the product to our engineering team.
Thanks