FreshBooks Software

4.46 / 5 (3,281) FrontRunners

Our advisors have recommended this product 17 times in the last 30 days

About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged.

FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10, Not Applicable

3,281 Reviews of FreshBooks

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,850)

1,850

4 stars

(1,153)

1,153

3 stars

(226)

226

2 stars

(31)

31

1 stars

(21)

21

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 3281 results

September 2019

Frank from Prince Igor

Verified Reviewer

Company Size: 11-50 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

I wish I could rate it higher than a 10

Switching to it from one of those other software packages was one of the most liberating experiences of my career.

Pros

It was so easy to add and remove third party apps if and when they were needed.Plus, there were lots of options for third party apps that I could plug in or switch out as needed.

Cons

It never once made me a cup of coffee. I know that sounds like a weird joke but that's pretty much the only thing that it couldn't do for me.

November 2019

Wayne from Sympraxis LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

November 2019

Great tool - Capabi.ities get better all the time

Great experience, easy to use. Customers like quotes and invoices and I like the ability to create them off my mobile device quickly and easily.

Pros

Ease of use, mobile app, ability to have a ticketing system for customers, ability to have subs long hours in the system, ability to create professional looking quotes and invoices on the fly, integration to credit card and bank accounts to track and attach expenses to jobs.

Cons

Not perfect. May need a supplemental software to handle certain accounting functions, but that need has been decreasing as new features are introduced.

June 2020

Sursh from Self Employed

Company Size: 1 employee

Industry: Computer Software

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Accounting is fun with FreshBooks

Overall Experience is good and This software gives me good reporting options, simple handling, and clear format to expend our Accounting details.

Pros

This software helps us to do all our Accounting Entries like Expenses, Sales, Purchase & Overall Organisation requirements.  It is excellent in terms of reporting.  I give a full 5 stars to this software and recommend it to all my clients.

Cons

I love this software because 1. It saves more time. 2. It gives a Perfect report. 3. It is very user friendly

July 2020

Heidi from Drygas Group LLC

Company Size: 1 employee

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

July 2020

Great for timekeeping and invoicing, but challenging for bookkeeping

Great for invoicing and timekeeping, but bookkeeping function requires a course in accounting or more in-depth training that I just didn't have time for.

Pros

As an attorney in solo practice, the timekeeping function is great. I can use my app or use the computer easily, and it tracks my time in a neat report for clients beautifully. I also find invoicing clients very simple, although I've found some difficulties with customization when it comes to my clients on retainer. Otherwise I've been very pleased.

Cons

I had a very difficult time using the bookkeeping software on the program. I couldn't customize taxes, and I found that because I have no background in accounting I was really messing up frequently. I ended up outsourcing bookkeeping to Bench, which has worked out fine but it's only been a couple of months. the difficulty using Freshbooks for bookkeeping made tax time very difficult and stressful because I had to completely redo what I had entered in the program.

Reasons for Choosing FreshBooks

Because of the timekeeping function.

Response from FreshBooks

Replied July 2020

Hey Heidi, thank you for taking the time to share your review of FreshBooks! I'm glad to hear that you've had an overall positive experience using FreshBooks, aside from the bookkeeping side of things. FreshBooks does aim to be an intuitive software so folks can manage their books effectively, but we're always welcome to hearing feedback about what could be improved. You can provide that feedback directly to our Support Team, who can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or help@freshbooks.com. ^DM

April 2020

Todd from Dynasty Leadership

Company Size: 1 employee

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Great service

Very enjoyable, easy to use. Right down to billing and recording payments from my phone.

Pros

I have been working with FreshBooks for a couple of years now and recently tried one of their additional bookkeeping/reconciling services through Bench. I gave it 6 months and realized that I didn't have enough transactions to make the service feasible. [SENSITIVE CONTENT HIDDEN] was the person who assisted me in closing out that service and moving me back to the original Freshbooks plan. He did an excellent job of understanding my situation and ensuring that they had done everything possible to make things right. Along with the other live support I have used numerous times, the personal interactions with the team at Freshbooks has always been outstanding.

Cons

I'd like to to see some of the reporting functions have more flexibility to show things that are important to me. Things that would allow me to do more budgeting and planning.

Reasons for Choosing FreshBooks

Simplicity and easy of use. Quick learning curve.