Overall rating
4.73 / 5 stars
TravelBank is a cloud-based expense reporting solution for corporate travel. It helps small and midsize businesses to manage flights, accommodations and other travel expenses, and also provides automated expense reports and direct deposit reimbursements.
Employees can enter expenses manually or by uploading images of receipts with a mobile phone camera. Users can sync credit cards and bank accounts with the solution to expedite reimbursement, and TravelBank also offers multi-currency support. TravelBank also enables users to book flights at corporate rates.
Additionally, TravelBank prompts employees to use less expensive services and calculates savings based on employee purchases. Integrations include various third-party accounting applications such as QuickBooks, NetSuite, Bill.com and Xero. The TravelBank mobile application is compatible with iOS and Android devices.
Support is offered via online live chat and a knowledge base.
Expenses
Savings
Flights
Redeem rewards
Budget overview
Overall rating
4.73 / 5 stars
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Showing 1 - 20 of 41 reviews
February 2019
Jonathan from DoorDash
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
5 of 5
Functionality
5 of 5
February 2019
Helpful, streamlined and the rewards are great!
Pros
Very intuitive and straight-forward. My preferred booking method is Google Flights and this was right up there in terms of bringing the information into a streamlined UI. It makes decision-making much simpler when booking.
Cons
I flew Southwest, and the check-in process for Southwest is cutthroat. If you don't check in 24 hours at the dot, you get pretty lousy seating options. TravelBank didn't notify me of check-in until almost 10 minutes had passed since it opened up. This was long enough of a disparity that I got almost the very last boarding position. I set my own alarm for the return flight check-in to avoid this problem on the return flight. Check-in notification emails should go out exactly when it is time.
January 2019
Anonymous
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
2 of 5
January 2019
More admin features would be nice
The service seems very effective at helping coordinate expenses, and encouraging employees to easily book their own travel arrangements under one over-arching umbrella; however, for small teams that don't need extra expense tracking the features are a bit over-inflated and underwhelming on the administration front.
Pros
The online platform is very simple and straightforward; integration with company credit card is seamless; customer service is lightning fast!
Cons
Lacking in high level admin functions - managing multiple traveler profiles: i.e. adding in multiple frequent traveler programs simultaneously and to the same contact etc. I have not yet seen any price breaks/negotiated lower rates for any of my travel searches.
Response from Travelator of Travelator, Inc.
Replied January 2019
Hi there, thanks for the incredibly valuable feedback. We're continually working to diversify and augment our travel inventory, so hopefully you'll see more lower rates soon. We're also happy to share that we have many improvements to administrative features in the works! As such, we would love to hear out your ideas in more detail, so if you'd be open to it, please shoot us a note at support@travelbank.com and reference this Capterra review; we'll take it from there!
March 2018
Niara from Founder Shield
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4 of 5
Functionality
5 of 5
March 2018
Quick but sometimes confusing
Pros
Its an easy way to get reimbursed. I know that once I submit a charge, it will seamlessly be taken care of on the back end
Cons
Sometimes the expense report vs individual charges gets confusing. I'll create a charge but cannot figure out how to put it in an expense report to submit it or how to submit it without using a whole report (I don't have many expenses so I am often only submitting one charge)
Response from Travelator of Travelator, Inc.
Replied March 2018
Thanks for the review Niara! You can submit expenses directly from the main "Expenses" screen by tapping "Submit" in the top-right on mobile, or clicking the 3-dot menu in the top-right on desktop; this will directly generate a report named "General Expenses" and submit it to your manager, and works great if you just have a few expenses each month. To assign expenses to a report, all you have to do is create a new report first from the "Reports" section of the menu. You can then create expenses directly from the new report you've just created. Also, each time you create a new expense from the main "Expenses" screen you can choose to assign it to any open Report. Hope that helps and let us know any time you have further questions or feedback!
March 2018
Brendan from Foundershield, LLC
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2018
fast and easy to use
Makes it quick and easy to file expenses
Pros
It is extremely easy to add expenses on the go. Takes a minute or two to add an expense and file a report.
Cons
I mostly expense Uber/Lyft rides - it would be nice if the receipts automatically uploaded so I wouldn't have to screenshot each one. Or some kind of partnership with Uber/Lyft so that there is an option to automatically expense a particular trip within the Uber/Lyft app while the ride is being ordered.
Response from Travelator of Travelator, Inc.
Replied March 2018
Hi Brendan, thanks for the review! One way to make expensing rideshares more easily is to simply forward the email receipts to us, and we'll automatically generate expenses for you: https://support.travelbank.com/getting-started-with-expenses/for-employees/forwarding-email-receipts With Uber, you can even use the instructions for "From your Personal Email Account" to set "email+domain@receipts.travelbank.com" as your "Work" email address in the Uber app, and those receipts will get forwarded automatically! Please don't hesitate to let us know any other questions or feedback you may have.
February 2019
Jesus from Salesforce
Company Size: 10,000+ employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
February 2019
Easy to use
Pros
Easy to use Prices seemed pretty much the same on airlines direct website I would negotiate with airline directly on offering discounts.
Cons
Prices seemed pretty much the same on airlines direct website I would negotiate with airline directly on offering discounts.
April 2018
JOAN from AWL Automation, LLC
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
April 2018
Great. I love working with Connor Lawrence and the Travel Team.
This APP allows the Finance Team to quickly audit the expense reports. Very user friendly. I also personally love the travel options. I went on a trip to MX for business and I have only positive things about the service. I forgot to say for improvements, please add a field so we can add the Gl Account number for future to assist with Accounting postings.
Pros
The ease of use of the APP and desktop version, the friendly staff, and the 24 hour concierge service.
Cons
We would like some additional features which has been shared with Connor for future upgrades. We would prefer the customer and description fields to be mandatory. We also need a Job Task field so we can easily use for job accounting postings. Also the Admin cannot see if an EE's expense report is still unsubmitted or if he is still in his Supervisor's box for approval. I always have to ask Conner Lawrence to investigate. Would prefer a canned report that would let the Admin know this information.
March 2018
Anonymous
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2018
Super helpful app for managing travel and expenses!
Pros
Powerful mobile app makes it easy to take photos and record expenses, like that you can set up rewards for booking travel, can even hook up with your bank account
Cons
There aren't that many detractors that I can think of for why to use this application, a lot of it comes down to your preference on the user interface. As an admin the reporting can be a little hard to find for the first time but is otherwise very user friendly
April 2018
Jordan from Blue Pearl
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2018
Very easy to use and the rewards are amazing.
Pros
The most I like about this is how easy the app is to use and if you need help there is always someone there to answer the questions you have.
Cons
I didn't have much trouble booking with the app, as a new user it did take a minute to become familiar with the the search engine but after that booking my flight was very simple . The app also great technical support and responded promptly with any questions I did have .
April 2018
Davis from Jumpcut
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
April 2018
TravelBank has been the best expense tool I've used
Makes expenses so much easier.
Pros
- Customer service is Top 1% - everyone I've interacted with from Connor to the rest of the travel team has been responsive and rewarding.
Cons
- Still confused about the travel booking since it doesn't verify/confirm my booking right away so for last-minute trips, I'm cautious about using it.
February 2019
Salil from Adobe
Company Size: 10,000+ employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
February 2019
Review by Salil Kanetkar
Pros
The software is very convenient to use and money saving too. I have already recommended it to a few colleagues of mine.
Cons
During my first usage, I had some confusion about the usability of the UI. It led me to some confusion and I ended up purchasing a ticket twice. But the customer support staff was able to help me with it.
December 2018
Anonymous
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2018
TravelBank rocks
Great CX
Pros
Ease of use and management process. Team does their reports.
Cons
Not much. Solid app and process. Very happy
February 2018
Anonymous
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
February 2018
Awesome travel budgeting and rewards!
Pros
It's awesome to have an application where you can budget travel expenses and then get rewarded for saving! Very cool concept and the user experience is done very well!
Cons
It could be cool to have more types of rewards to use the points on. There is a good selection today but looking forward to more in the future.
April 2018
Jordan from Stride Health
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
2 of 5
Functionality
4 of 5
April 2018
Travelbank makes reimbursement and expense tracking easy!
Pros
It's easy to upload receipts and submit expenses for reimbursement. Travelbank has also made it easy to book flights directly from their desktop site!
Cons
I would love to get additional emails when my expense report has been approved and reimbursement has been posted to my account. After an initial confirmation email letting me know I submitted a report there's a lack of communication.
February 2019
Anonymous
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
4 of 5
Functionality
4 of 5
February 2019
Really User Friendly
Pros
- Simple dashboard that allows you easily to navigate on both website or app
- Estimate budgets, shows your the average cost per night
Cons
- "earn up to $XX" can be confused for new users
April 2018
Becky from Becky Rees Creative LLC
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
3 of 5
April 2018
Saved money booking my first trip thru your app; finding flight info later was not so straitforward.
Through a referral code I was able to save twenty percent, if I am remembering correctly. That's what got me to try out and book through your app for the first time. Thank you!
Pros
Saving money and comparing flight itinerary options; I haven't used the mileage tracker yet, but hear that it is great.
Cons
That flights I booked through the app were not easy to find in your app later when I went to see the details on flight dates/times, etc. I kept seeing budget info, but not flight details. I eventually found the flights and was able to add them to the airline apps later, which was helpful.
February 2018
Lyle from Hobo Labs
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
February 2018
Awesome modern app that's easy to setup!
Pros
Simple travel bookings and budgeting in a clean, clutter-free interface. All enterprise software should be like this.
April 2018
Kristi from Signify
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2018
Easy travel booking for business? Yes, please!
Not a lot of excess to sort through when using the app. I appreciated how easy it was to navigate and select just what I needed. I also like that it aggregated Southwest Airlines when a lot of the other searches don't.
Pros
It was extremely easy to use. I booked my flight in just a few minutes! It was also referred to me by an organization I trust, so it made taking the leap a no-brainer.
Cons
I didn't like that I could only book it via the app, but they have since fixed that, so I look forward to trying the desktop version in the future.
April 2018
Anonymous
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
5 of 5
Customer support
4 of 5
Functionality
4 of 5
April 2018
TravelBank made it easy to track my expenses for a business trip to NYC
Pros
TravelBank made it super easy to track and submit my travel expenses. There's functionality to generate a final expense report, TravelBank's interface makes it a breeze to categorize expenses, and finding flights was ridiculously easy.
Cons
TravelBank takes a lot of memory on your phone and uses a lot of data when you are not on a wifi network. If you are on wifi when adding expenses to your report, there's a good chance the application will close part way through adding the expense.
March 2018
Anonymous
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2018
My first choice travel app
Pros
Its easy to use and free. Furthermore the service is great and I can additionally use it as a desktop version.
April 2018
Anonymous
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2018
TravelBank is really fun and easy to use!
Knowing what my budget is for a business trip, and having all my expenses in one place easy to refer back to.
Pros
TravelBank is super easy to use and I like knowing what my budget is for business trips. Great way to keep your employees informed on budgets and make it easy for them to book business trips.
Cons
Nothing! I thought booking my flight through the system was easy to do. I can't wait to continue using more of the systems features.