Very complete web and mobile application that optimizes the management of beauty salons.

We have been able to verify significant changes since the implementation of this program, we used it for 4 years and helped us with the digital systematization of customers, so we could create a database of our customers, make digital promotions and organize our agenda more effectively, as well as increase the productivity of the beauty salon thanks to the optimization of planning and programming of resources, staff, and facilities. Booxi has become the cornerstone of the business evolution of our business, managing to consolidate and expand in our franchise projects, in addition to ensuring greater satisfaction and quality of care with customers, we are pleasantly satisfied with the functions provided by this automatic program, has been a great help and has taught us a lot about the management of beauty salons.

Pros

Booxi a very robust and complete web and mobile application as it has many integrated automated functions, such as: Sending confirmations and automatic reminders by e-mail and text message, appointment booking management, facility planning, as well as personnel. It also includes mobile applications, digital marketing, online payments, customer retention, in addition to real-time programming so it is a tool that will greatly facilitate and improve the management of your business. On the other hand, it has a very friendly interface, being very easy to configure, navigate and use, both for us users and for our customers through the mobile application.

Cons

It is necessary for the development of an inventory function to complement this program. On the other hand, offers an excellent digital marketing function, but only links or integrates with Facebook, it would be convenient to integrate promotional campaigns through Instagram, as it is currently the most used social network and with this, we can reach more future customers and therefore increase our customer portfolio.

booxi changed my life and now I couldn't do with out it!

It changes my life, as I don't have to worry about the scheduling aspect anymore, and I don't waste my evenings on the phone to remind my customers about their appointment, as booxi automatically send reminders.

Pros

Since I started using booxi I saved a lot of time because before, as we are 9 members in the team, I sent all the emails by hand, one by one, I spent a lot of time on the phone, and so I had a lot of time spent managing appointments booking and managing the team's schedules. I switched from something totally manual to something where everything is automatically done,the emails are sent automatically and when I enter the name of a customer everything appears immediately: their number, their email address In addition my customers know they can go on our website to book their appointment, even outside of our business hours, it's very simple for them. And they all told us that they like our system: they like being able to see directly the availabilities, the fact they don't need to create a user account, and therefore not having to remember a password. Before I used to manage all this at home at night, now I don't have to do it anymore and I can enjoy my evenings with my family. What I like the most about booxi are the reminder messages with all the information automatically send to all my customers, and being able to see, at a glance, all my client information for appointments of the day.

Cons

It would be great to be able to access the resources feature directly from the mobile app, which is only available from the web version today.

This program has been extremely useful and easy to use on PC and mobile

Appointments and client information are all in one place, on an easy to read interface. The integration with Lightspeed is so useful and incredible, and when I found out about that feature, I was immediately sold. Itemizing appointments (no show, cancelled, etc.) and the addition of client notes makes the experience so much more personable for our clients because all of the employees can communicate and educate themselves on the client. Building lasting relationships with clients is very important to us, and this software has already helped us secure new and returning clients, because of how easy everything is to use on both ends, on all types of devices.

Pros

The software is so incredibly easy to use, on all platforms, which is very important for my store. It's also very easy to integrate with whatever platform(s) that you need. Not only is it easy to use on my end, it's effortless for my clients. In this day and age, if technology isn't 100% easy to use, clients won't even bother trying to figure out how to book an appointment.

Cons

The fact that when you initially get it and are told about all of the features you will be getting, that's not always true. Some of the features that are advertised are available with your subscription, but they are not active on your account. And you don't learn that until clients start booking appointments, which is very frustrating. With that said, customer support is always a click away and they almost always get back within 15 minutes, which is unheard of in the customer support industry.

Good program and sinks with our POS so very positive for accounting purposes

We use it everyday to ensure our pet grooming business runs smoothly and most of our clients book on-line which is great!

Pros

I like the automatic confirmation, auto reminder, professional appearance, ease for our customers to book online.

Cons

Software needs more reporting features, it is very basic in design, we have a pet grooming business and we have been asking for more personalized features, dogs name, being able to have one client account with multiple pets (most customers have more than one dog) very difficult to track and creates many duplicates. Cumbersome to get quick history records on the fly when you need it quickly.

I love the app and my clients also like how easy it is.

More time for myself and less time responding to messages :) This app is new, but it is very well programmed. Like anything , it's hard to make the "perfect" solution for everyone on the planet so I understand if they can't fulfill everyone's needs. As long as I see this company evolving and trying to give a good service , I will stay with them & recommend them to others. It is very practical & helpful so far . Thank you guys for thinking about doing this .

Pros

The simplicity, the service, layout, template, the colors , how fun it is to use it , the fact that you have a website with booxi that you can promote to your clients.

Cons

1) Waiting list : It seemed to me when I talked to one of the guys, that they were going to put in the "waiting list" option and when I asked them about it , they seemed to not really know which I was bummed out about. I would give this a 5 star if it wasn't for the lack of this option which would help me and my collegues. 2) I usually work shifts from 16:00 to 01:00 and it is weird because let's say I work on a Tuesday, then someone will have to book 12-01:00 for Wednesday. It makes an uncool layout that way or less "compartimentalised" . I know I had talked to someone about this and they said they would try to see what they could do about this but haven't heard about it yet. 3)No notifications so I have to open my Booxi app a couple times a day just to see if I have a new appointment request which isn't super practical.