Cogsworth Software


Cogsworth is a cloud-based appointment scheduling solution that helps businesses manage various booking operations and routines.  

Cogsworth allows clients to schedule appointments through embeddable online forms. The built-in form builder enables users to customize scheduling forms and collect customer information. APIs are provided to allow users to integrate online forms with existing websites.

Users can set up multiple service duration options and buffer periods, specify minimum notice periods and include various methods for accepting payments. Staff members can be added to the website and assigned to specific services. Users can also view individual staff bookings and create separate logins for members. Additionally, Cogsworth features automatic timezone detection, CSV appointment exports, email follow-ups and integration with Google Calendar, Office 365 and Google Hangouts.

Services are offered on a monthly subscription basis that includes support via email, skype and livechat.



36 Reviews of Cogsworth

Overall rating

4.83 / 5 stars

Filters:

Showing 1 - 20 of 36 reviews

October 2018

Sirarpi from Incredo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

The most time-saving and flexible software I could have found

When I was having a research on what to use for my appointments, the name itself was eye-catching and positive to me so I got interested and captured with Cogsworth. It reminded me of my childhood, winter time, watching Beauty and the Beast where there was this Cogsworth character. Cogsworth.com gave me the impression I am safe and will manage my time effectively. Whenever I get an email with the name of the company, it kind of relieves my stress. I am a digital marketing specialist and making appointments is one of the key indicators on how professionally I can handle my meetings without spending more time.

Pros

1. No credit card required when signing up
Lots of times I didn’t sign up for a tool or a service as they required a credit card and after the trial, took money from my card without any notification.

2. It is very easy to set up
3. You can schedule multiple events
4. The form is easy to fill out
5. It is cloud-based which means I don’t have to download an app (I am always low on memory)
6. You can ask questions to the people you are going to have an appointment with

Cons

You don't have the ability to change the way the form from one question at a time to displaying all questions at once.

November 2018

Tamara from Arabkir Medical Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

Very useful to manage time and have organized, scheduled days and events

Pros

While making an appointment, Cogsworth step by step guides you on what to do and on the third step, it gives you the overall image of the appointment. You see the date, time, the city and the country you are in, you also see similar information of your partners.

If you want to have more information on the person contacting you, you can ask them questions like "What's your name?", "What's your email"? "What's your phone number?" and other necessary questions for knowing who you are going to have an appointment with. For a doctor, this is very useful as I can add questions to know which patient has a certain problem.

You will never miss anything as you get notifications. You can even choose to get an SMS if you are going to be without an internet for a while.

Cons

The software doesn't support Indian specific payment gateways

December 2018

Nelli from Incredo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A software worth having

Even if I change my workplace, I would recommend Cogsworth in new workplaces as it is really time-effective and worth having.

Pros

I started using Cogsworth by chance as the company I am employed in, is using it. I remember having a time management meeting and were brainstorming how to reduce time spent on administrative tasks.

As we spent too much time on making international calls, writing too many emails for scheduling a single appointment, was one of the most time-consuming tasks. One of the employees suggested using an appointment scheduling software and based on her previous experience, we chose Cogsworth.

Now we concentrate our marketing and sales efforts on more important tasks; the times of sending three to four emails is gone.

Cons

The analytics needs to be improved. Information like who intended to schedule an event but left it undone or halfway. It will help me analyze their behavior and check if there is any step the user is avoiding to fill in.

November 2018

Tigran from Incredo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

All my colleagues started using Cogsworth, too

When it comes to choosing an appointment scheduling software, I definitely recommend using Cogsworth. As they have a watermark, all of our clients and colleagues started using it. I am happy to have this positive influence on them

Pros

I am a highly organized person and keeping everything in order is a high priority for me. With Cogsworth, I feel relaxed as I am sure all the meetings are arranged accordingly. I share my my available time with my colleagues, boss and the clients.

Cogsworth helps me stand out as a professional who saves time and efforts. Nothing makes me happier than sending a link, just asking to choose a date for the meeting. There can be no misunderstanding on the scheduled appointment.

Cons

My choice of an appointment tool has never been questioned as I carefully choose all the tools and software to work with. This is why I love Cogsworth and there has never been any significant feature that annoyed me

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

November 2018

Smart Booking made easy

During this trial period, I've tested just about all the features of Cogsworth, except for the Webhooks, which is not currently available during the Trial period. It has a lot of Potential, but seeing the ADDONS on their webpage, i think subscription costs will eventually increase even for 3 businesses sharing the cost.

Pros

We are currently looking to buy a subscription to this service, since it is really convenient for Customers to book a meeting via our website. Their portal is pretty much straightforward and easy to setup. It is also easy to integrate the code to our existing website.

Cons

Maybe the least liked about Cogsworth is the portal booking interface. It needs a lot of rework as the customer can only see a week and then click on NEXT until he / she reaches the date he wants. There should be options for a MONTH view at least and then. Also after booking confirmation, there is NO LINK to BOOK ANOTHER SERVICE. There is also very minimal customizations you can do with the booking page. I was hoping it would be like booking a HOTEL.

November 2018

Andranik from Clothing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

A lot of useful and time-saving features for arranging a meeting

If you need an appointment-making software which is easy to use and saves time, has canned responses, Cogsworth is something you will like

Pros

Cogsworth makes it easier for me to organize thousands of interviews. I keep everything organized and still have time to rest, no confusion or overbooking. If there are various topics that I want to discuss, I can create multiple events and they can choose the one related to them.

You can also ask questions to the person you are going to have an appointment with. To make their job easier, you can give them multiple choice, mark required fields and fields you would like to know but it’s not compulsory. There are stored responses which help save time and generate ideas. It is really effective for me and for my professional level. Apart from saving time, it enables you to get valuable information and make better communication, prepare better arguments for your target audience.

Cons

It does not let me white label. Sometimes I want the person not to know what software I used so that they think I have done some magic work. Other than that, I am satisfied with both the plan and the price.

November 2018

Sahakanush from Vanadzor Medical Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

No back-and-forth emails needed!

Problems that Cogsworth solved for me a) Saved my time b) Makes everything look more professional c) No need for an assistant d) No missed appointment

Pros

Cogsworth website is very easy to navigate and find the information you need.

When I signed up, it was really fast to send an email and verify my account. This step was very fast and easy, I liked it a lot. This was my first impression of Cogsworth and for me, it showed the care and attention for their product and their job the team has.

Scheduling is so simple and lets me do everything in no time

Cons

I would like the free plan to have more features than it has now. I tried the "Solo" plan and it was difficult to come back to the basic plan. I would really love to have email follow-ups.

November 2018

Marcela from PicsArt Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easier to do business and improve conversion rates

Pros

When a person wants to connect with you and make an appointment after the lead chooses the topic of the appointment, my available date and time slot, I ask for their name and the email so that I can send them customized emails. This is a good way of lead nurturing as you know that if the lead contacted you, wants an appointment with you, he is already in the consideration stage and all I need to give them is guidance, sometimes discounts and special offers. This increases the chance of turning the lead into an actual customer.

I not only save time but also my marketing efforts and budget on it as now me and my team generate leads easier than before using Cogsworth.

I also like the idea of having Privacy and Policy section right under the booking info. So if the lead is concerned about their privacy and how we are going to use their information, they can read all the necessary information.

Cons

I find it difficult to find something I would say I don’t like. I am happy with the features.

November 2018

Kristin from Smart Results

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

November 2018

100% transparency into my business

Pros

It is transparent and all the team members can see who's booked when, when they have available time and if the person chose a team member or gave no preference who they will talk to. Based on this, we judge the team's performance and discuss why website visitors chose that very team member over others.

This has been really helpful and the need to spend more time on discussion and communication lessened due to the fact that nobody needs to prove us anything; the result is just there!

Cons

There is no backend translation, only front-end. There is no translation of user interface into other languages, you can only translate the booking form.

February 2019

Maya from Osiris Web Studio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2019

Simple Booking System for Local Businesses

Pleasantly pleased at how easy to start collecting appointments and leads

Pros

Im amazed at how easy to start setting up online bookings and appointments. Keep your identity/brand consistent with logo upload and use the custom fields provided (drag drop editor) to collect the type of input you require. Everything is hosted by cogsworth so there's no need for domain and web hosting. Time-saver and syncs with my Google calendar too.

Cons

How about setting up country filters to block out spams? In some scenarios, service providers (eg. handyman repairs, etc) only need online leads/ bookings from local areas and not elsewhere (eg. other countries).

October 2018

Tigran from Incredo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

It is a good software for managing your business, personal and other schedules.

When at first I read the name, I have not thought that it is a page for making notifications and setting up a personal schedule. But after registration, it was much easier because it has an even short tutorial about how to use the software. Also, it has many different ways of making meetings, and you can plan your whole day. Cogsworth solved lots of my scheduling and appointment issues, saved lots of my time and efforts on connecting with my colleagues and clients. It is a good software for managing your business, personal and other schedules.

Pros

It is very fast and easy to set up a meeting or change something in the schedule. Also, the website can be connected to users mail, and it will notify them about your upcoming meetings. It makes their job easier and they don’t have to make lots of clicks, go to a landing page.

Cons

It doesn’t have email marketing as part of the platform. I do get notifications about my scheduled events but as a marketing strategy, they don’t send emails like newsletters, reminders to upgrade to the paid plan and so on.

November 2018

Hamlet from Vanadzor State University

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

I wish I Discovered Congsworth erlier

Pros

I used to write thousands of emails to people I needed to make appointments with. When I first leant about Cogsworth, I thought it would just save a couple of minues of my time.

But it turned out that I saved lots of time, not just a couple of minutes! Also, I am not good at soft skills so writing emails is usually a torture for me. I need to check everything thousands of times before sending it.

Now, with Cogsworth, I just embed it in my email and the person chooses an available time slot.

Additionally, sometimes I add some questions for the person to answer and it helps me sound more professional, as though I never forget anything.

Cons

I find it difficult to mention something that is a downside for me. Perhaps the only thing is I would like it to have a whitelabel. But it's not disturbing for me so I am satisfied with what I have.

January 2019

Ye from Dynamic Presence

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Productivity Booking Slots

Fits certain industry service providers who offer free consultation

Pros

Simple to implement and useful tool for service providers wanting an easy way to get online bookings. Sync with google calendar and set reminders.

Cons

Prefer cname flexibility instead of just an iframe embed alternative into our own branded domains. Another plus point would be online payment integration. Usecase - our consultation professionals charge by hour slots and only upon payment received, the booking slot gets confirmed.

November 2018

Segayi from CoreTechUg , ManotoLabs

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Software Review

Pros

It meets all the user requirements all the automated simple requirements that the customer needs to work with when using the software... Its simply interesting and amazing

Cons

Nothing mainly the only least thing I have about the software is nothing mainly it meets all my requirements

January 2019

Eve from Dynamic Presence

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

An Easy Way to Get Appointments Booking

Works as describes.

Pros

Mobile first experience - Clean user experience (less clutter, less unnecessary loadup, touch responsive) for mobile users. Mobile UX is critical as it encourages prospective to make bookings while on the move., hence increases conversions.

Cons

Maybe more calendar view templates to choose from? It gets boring if all shares the exact same visual design.

August 2018

Sofia from OneClick Tutors Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Super easy to use, great way to schedule!

Pros

I am able to completely customize my availability within the system. It also links to my Google calendar, so it updates itself when I make certain times busy on my schedule. I also like that it sends an automated accept from the person scheduling with me, that way I don't have to scratch and claw to grab that accept.

Cons

I wish Cogsworth synced with my Gmail to create a full calendar view within my email so my clients don't have to go through the trouble of clicking the link, then finding the day and time.

December 2018

Melvin from Dynamic Presence

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great Booking System for Local Business Service Providers

Great experience

Pros

Makes booking easy with either assigned landing page or easily integrate into own web app. The configs are self-explanatory. Team members (under Staff) and Google calendar sync feature. Another big plus is the email signature which has a CTA to your booking page.

Cons

For the affordable pricing, nothing to dislike for the features given.

November 2018

Tigran from Backtocart

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Perfect for startups

Pros

There are a couple of services our startup has and with Cogsworth's help, we are able to let our customers choose the service they want to talk about. As we get their emails, it becomes easier for us to contact them as leads.

Our team has scheduled working hours so the job

Cons

There is no appointment buffering; I hope it will be released soon.

November 2018

David from Incredo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Simple to arrange meetings

I am happy our company suggested using Cogsworth. It makes my whole week arranged and stress-free.

Pros

When you have lots of tasks to do and one of them is communicating with the clients, you never want to miss a second of your time on extra administrative tasks. Now I just share my appointment link with external people and they are able to book time with me. And when they select a time period, Cogsworth shows the available time.

Cons

It is relatively new and the features that I need, are marked as "Coming soon". I need "Custom staff timezones" feaure and once it is available, there is nothing else I require from this appontment scheduling software

November 2018

Liana from Incredo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

New and Useful Software!

I can see that this software is improving and adding new features. I already like what they have on their plans and would like them to have a better on-boarding.

Pros

Usually, I use new tools and software considering the fact that they base their efforts on the drawbacks of already existing similar tools/software. Cogsworth is just what I need. I just spend a couple of minutes opening 30-minute time slots and send it to the people I am going to talk to. Then I go do my business and at the end of the day, I check my appointments for the next day. Easy and affordable!

I like it that you can choose to ask questions to your partners. It gives you an idea on what to base your speech

Cons

There should be a better on-boarding. There is a guidance, a tutorial but if the setup was done one by one, meaning they guide you to set up your calendar, then give the embed code which you could choose to skip. And all the setups could go this way, it would be easier for everyone to quickly be on-boarded.