About EZnet Scheduler

EZnet Scheduler is a cloud-based appointment scheduling application that enables users to access their appointment details from mobile devices.

The solution helps users reduce no-shows, optimize employee efficiency and avoid double-booking. The product is well-suited for the needs of small and midsize businesses, as well as large enterprises.

EZnet Scheduler offers the ability to schedule appointments online, send text, email or voice-based notifications and export user data for analysis. It helps users eliminate double bookings and reduce no-shows appointments. 

The solution also offers capabilities such as adding appointment notes, color coding appointments, credit card integration, mobile device access, custom forms and fields and data...


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Supported Operating System(s):

Web browser (OS agnostic)

31 Reviews of EZnet Scheduler

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(66)

66

4 stars

(33)

33

3 stars

(9)

9

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

September 2017

Jylian from City Dance Studio

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

EZ allows us to schedule 7 studios within three locations and is visually so simple use!

Simple and easy to use for our needs.

Pros

Visually it's super easy to determine what reservations we have, what's available, color code them so I know what is what.

Cons

It doesn't alert you if there's a double booking when putting in recurring reservations. So if I'm booking 6 months I have to click each week to double check I didn't overlap with another reservation.

Response from EZnet Scheduler

Replied November 2017

Hi. Jylian, Thank you so much for your recent comment about our Eznet Scheduler. We take all positive and negative comments into consideration. We do see a benefit in reading comments from clients who have taken advantage of what our scheduler can do for thier company. In regards to your comment about "alerts," I will be sure to have one of our experts reach out to you regarding this concern. In the mean time, If you know of any company that would benefit from our scheduling system, please share this link www.eznetscheduler.com. Thank you, Mike

September 2017

Caitlin from White Dragon Martial Arts

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2017

Good software for basic scheduling needs. Not too fussy, though is sensitive to appoinment process.

Ability to view, track, and manipulate schedule online has been a huge help to our customers. It is also extremely helpful having the ability to quickly and easily update appointment statuses as they happen.

Pros

-Appointment Status drop-down selection -Appointment email reminders are extremely helpful -Screen navigation and view manipulation -Helpful export feature -Ability to select multiple instructors for a single appointment. Makes meetings schedules much easier.

Cons

-Buggy and easy to break. Once broke down the entire server because I accidentally put an end time to occur before the start time. Shut the whole site down. -Can't run any usable reports, such as amounts of time spent by different instructors for specified date range and appointment status. Currently must be counted manually. -Frequent loss of appointments. Disappears for no apparent reasons. Will be scheduled, shows on screen, then few days later or so, customer shows up with hand written appointment card. No appointment on schedule. -Updating customer info has no affect on any existing appointments scheduled for customer. Must update the client in the database, then go and find every occurring scheduled appointment for said customer and update manually. Previous software updated all appointment occurrences with one update.

Response from EZnet Scheduler

Replied October 2017

Dear Caitlin, Thank you for your feedback and review. I am sorry you experienced some difficulty with your scheduler. Please help me under what reports you need so we can help you. We can customize any report for you and in many cases we can show you how to run the report you need. A report can be created that will not require manual counting . I will be asking my customer service manager to reach out to you to better understand your concerns so we can correct it for you. Thanks again for your feedback. It is very important to us.

September 2017

Alfa from Associates in Behavioral Science

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

September 2017

Very Easy to Learn, and to use.

Appointments; tracking missing appointments, reminders. Ability to check our schedules any time or add to it any time.

Pros

It is easy to for tracking appointments, staff additions to schedule appointment notes. easy to build our own features and needs. We are a group practice in the behavioral health field.

Cons

A lot of room for repeated names and ID's. It use to have an ID letter& number that the system would develop. This feature was taken away, it causes a lot of repeated profiles with the same information

Response from EZnet Scheduler

Replied October 2017

Dear Alfa, Thank you for your review and feedback. I understand from our technical people that this feature still exist but my be hidden on your scheduler. I will have someone get back to you to make sure it is working to your satisfaction. Thanks!

September 2017

Michelle from Raleigh Counseling Collaborative

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

September 2017

Generally not easy to use, not a lot of functionality, visually/interface not very appealing.

Pros

Cost. Ability to restrict each user from seeing schedule of other users. Able to sort of use it on different devices.

Cons

Notification template/code is awful. Just not easy to use. Just visually doesn't look professional (especially email notifications). Many functions not available or easy to use.

Response from EZnet Scheduler

Replied October 2017

Michelle, Thank you for your feedback and review. I have asked our customer service manager to reach out to you to better identify your concerns. We are always open to making improvements to our product and depend on feedback such as your to guide us. Many of the.functionality is not always obvious. Please tell us what you are looking for and we will either show you where to find it our perhaps we can add it. Thanks!

September 2017

Mark from Mark Brody, MD

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

I've had a few problems with this service, but most have been quickly solved by tech support.

Pros

It's quite easy to use for clients and subscriber. It's easy to change parameters, make exceptions, block out times, although there is a learning curve to familiarizing oneself with the software.

Cons

I've had some complaints from clients that they can't log in or can't cancel an existing appointment online. I'm not sure how to advise them.

Response from EZnet Scheduler

Replied October 2017

Doctor Brody, Thank you for a great review! I understand the feature that allows clients to cancel an appointment is not turned on in your scheduler. I believe this feature was turned off to avoid the patient creating a second record in your patient database. We are working on a solution that will avoid duplication of patient records. We will keep you posted on our progress. Thanks again.