SiteDocs vs Suralink

SiteDocs has 156 reviews and a rating of 4.82 / 5 vs Suralink which has 389 reviews and a rating of 4.72 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

SiteDocs

Suralink

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.82 / 5 (156)

4.72 / 5 (389)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

Last Review Written

March 11, 2021

March 2, 2021

Pros/Cons

Pros
I like the functionality of this software. It is easy to use.
The product was easier to use for our guys in the field than I thought it would be. It's modern and the younger guys think it's great. We have some older guys using it as well with some success

Cons
A few bugs on certain phones but they are always open to feedback and update things right away
The forms are easy to create and customize but I wish the look of the forms could be altered.

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Pros
Ease of use and user experience is awesome. Reliability is very high.
I love the chat function for help and how to's when it comes to features that I may not know about! It is super quick and extremely useful and helpful

Cons
When the client does not use it. Some clients complain it is too difficult. However, if we walk them through how to use it they really start to enjoy it.
Some of the features are not as intuitive, but once discovered, it helps improve the overall user experience.

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Pricing

Pricing Range

Product Demo & Screenshots

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Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos

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