Very easy to use and great features

I am able to determine processes that cost the business and our staff members unnecessary time, and use the analysis to scope process and system improvements.

Pros

I love that you can apply salaries to roles, apply frequency and cycle time attributes to a process map, to then generate the cost analysis for each task in a process. This helps me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution.

Cons

Is it a web-based software so there are occasions where if you have been working on Prime for a while, there are some lag/save issues.

Easy to use, delivers a lot of value and creates a portal to retain knowledge

Prime have strong customer service and have very knowledgeable staff who support us at anytime needed. We have gained a lot of value very quickly form this tool by either proving or disproving what was believed to be the process and the effort associated.

Pros

This product is much more than process mapping, it allows you to link activities to systems, roles and teams making it a valuable knowledge base for projects and business planning. Managing change in the organisation is made much easier by having a central repository to capture and analyse processes for value, cost and effort.

Cons

There is great value in the tools Prime BPM offers, but in order to gain the most value there needs to be consistency in mapping and data capture, while also ensuring governance. In order to get the most out of the product detailed information needs to be captured.

Reseller and Partner Prime BPM

Pros

PRIME is based upon fact-based information to make real-life decisions in a safe environment. The analyser module gives me the ability to be agile and make informed decisions without the risk of implementing prematurely, which is useful when showing businesses what they could be doing better and why. The collaboration module allows us to engage the people that need to be engaged, this is key because once employees are on board with change it is easier to execute and follow through until improvement. Collaboration on business process improvement can help businesses break down silos and align organisational and functional goals. Using best-practice lean sigma methodology, PRIME synthesises and analyses processes easily to facilitate improvement across all businesses

Cons

Theres not much I dont like about this software if it helps create collaboration , continuous improvement , and ability to make businesses agile it wins the only caveat I have to this is client buyin and adoption to the softwear, like everything you get out of it what you put in.

Good for main purpose but extra features are improvement opportunities

There has been regular contact with the organisation, and we have seen improvements in formatting of reports and glitches within the system. As a mapping program used daily it is pleasant to use. Confidence in the product is not there yet as the full service product it is advertised to be.

Pros

The main purpose of the software is to map processes using BPMN so as to support clarity in process development and gap analysis. Added on to this are the value assessment calculations that are used for more robust calculations based on time and cost for individual tasks. The program is good and improving with these main tasks.

Cons

In this day and age the user compares functionality of a graphic program to other readily available software such as Microsoft and Adobe offerings, and expects to be able to do all of the same things with objects that are done in those programs. e.g. cut and paste between windows with ease, group objects etc. PRIME is clunky in comparison as a graphic program. If it weren't for the analysis functions, then it would rate poorly as a purely map building software that allows objects to be linked and text to be entered. Deployment of PRIME as a key resource for staff in our organisation was curtailed by a simple problem - the export of the tasks in the Standard Operating Procedure is not in the same order as the process, rather in the order the tasks are entered in by the person who creates the map. So the SOP export is essentially useless. The PRIME team have not been able to solve this issue, although it has been raised for months. This has been a major set back for our organisation and Team. Calculations within the analyzer functions are not well explained by the developers, and yet we need to have confidence to present this data to our organisation. Since this is the only feature that sets PRIME apart from a simple graphic design program, then I would have expected a much better engagement on this feature with the professional end user . I have had to run manual calculations and tests to figure out how the analyser functions work and the background assumptions.

Process Mapping

Prime BPM has been a valuable tool to map processes within the organisation. It is easy to use, intuitive as long as user understands what a process is and the support from the provider has been very very good.

Pros

Prime BPM is easy to use and implement.

Cons

Some little quirks - sometimes response time is a little slow