About Promapp

Promapp is a cloud-based business process management solution that enables large and midsize businesses to create and share process knowledge using a centralized repository. The solution is suitable for various industries including retail, government, health care, education, transportation and more. It enables teams to transform Visio charts, process maps and procedure maps into centralized processes.

Promapp allows teams members to work in a collaborative environment by sharing process improvement ideas with others in real time. Users can write processes in text format and then generate visual process maps. Drill-down features allow users to retrieve details from documents like policies, forms and guides.

Promapp allows individuals across an organiza...


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Supported Operating System(s):

Web browser (OS agnostic)

137 Reviews of Promapp

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(81)

81

4 stars

(48)

48

3 stars

(7)

7

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 137 results

November 2019

Paweł from McCormick Shared Services EMEA

Verified Reviewer

Company Size: 10,000+ employees

Industry: Food Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Promapp as the leading business processes mapping tool

The main business problem Promapp resolves is that it brings the visibility for cross-functional teams to see different processes and how they are related to each other. Previously the processes were stored in different locations (SharePoint, shared drives, local drives) and mapped in different tools (Excels, Words, Visio diagrams, etc.). Promapp allows to store the processes in one place, which makes global visibility for the company. Also, the application has an exceptional and fast-case-resolving support team. The team provided me with numerous help and workarounds in a timely manner.

Pros

I think that the best thing about Promapp is its simplicity. A few hours of training allows to create your first business processes. All features are very easy to find and use, which makes Promapp perfect tool for the majority of end users.

Cons

I could not find the option to bulk import/export larger number of processes at one click. I participate in a project of migrating 100+ processes from another tool to Promapp and such a feature would really save me some time.

Reasons for Choosing Promapp

I haven't participated in RFPs and the vendor selection, so I cannot comment on this one.

July 2020

Asma from Aut

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Promapp review

Promapp has made it easy to see transparency between departments at Aut when the mapped processes were made public. Any department can use the links and easy exchange the processes.

Pros

One place to store the process. Less paper work. One software does mapping and documenting.

Cons

As a trainer I found it hard to train the customers who have used Visio for long time and are vision oriented. They found it hard when one of the end of decision point had to end. Promapp can only map processes with less steps.

Reasons for Choosing Promapp

Ease of use Non published processes can be used Easily for reference

February 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Promapp works for complex multi-national organisations

Pros

easy to use easy to setup provides clarity of roles and responsibilities provides clarity of stakeholders displays connected processes and systems provides a glossary that automatically displays description on hover over standard version allows variations of standard process (ie. regions may be slightly different but based on standard process) includes ability to control permissions at top down to lower level processes and documents includes control over governance setup provides a dashboard to display user access, progress, published, and draft processes offers control over documents and easily replace them without breaking links links remain consistent when a process is updated or the name is changed support 24/7 either by chat, email, or phone feature enhancement requests considered and often implemented new releases documented and communicated without impact on the user or the business can easily share offers a unique way of writing a process that makes it simple to write and follow for the end user so much more

Cons

some nice to have features not available is not a dynamic workflow tool does not display broken links works best with only one purpose in mind (ie. document all staff processes) Promapp is generally not used for the creation of: Value Stream Transformation (VST) maps Organisational charts Network diagrams System diagrams and mapping Conceptual solution diagrams Customer journey mapping Lengthy end to end maps

July 2020

Karin from Darebin City Council

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2020

Promapp and building processes and procedures

This is unique product and has changed our organisation's approach to building procedures.

Pros

The combination of easilly creating maps, sharing them with the organisation and storing these in one system for easy access.

Cons

Smaller technical functions could be improved such as copy and paste activities between maps, ability to hide tags and the build in the ability to loops. I also would like to see an expansion on the integration of business Improvement tools not just a few lean tags.

November 2019

Brian from Rocket Print

Company Size: 11-50 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2019

Promapp keeps us informed

We use Promapp for Training, Credit Requests, Root Cause Analysis and Opportunity for Improvement - one place for all so very satisfied with the product

Pros

Managing a business requires you to be on top of current issues and Promapp helps us do this

Cons

Repetitive redirection away from my current activity and having to click things twice to activate. This is very frustrating when I do not have time as a luxury...

Reasons for Choosing Promapp

Functionality