Inspect what you expect.

Good. Really good. We are able to monitor all the agents real time.

Pros

Real time agents status. Capacity to configure color coded for easier visibility. Can monitor up to 300 agents at the same time. Reporting directly to Excel by just a couple clicks. Daily, weekly and monthly reporting made easy. Can set up for automatic reporting direct to your email.

Cons

It does take a lot of load on my computer. I usually set up a different computer to have just aceyus open otherwise I am unable to work freely.

Best Call Center Solution so far

Although in my opinion it's difficult to learn at first, after you get use to this tool, this software facilitate the work and automatize many things. It helps me a lot in my daily work to track the workflow and status of everyone, it is a extremely stable and reliable tool

Pros

The opportunity to track the queue, check the availability of people, what are their actual status, create traces to specific people to improve workflow behaviors, but most importantly, the opportunity to get a report for all of that to do an analytical work and take specific decisions to improve processes.

Cons

I like the least the difficult to learn and handling the too. It is difficult to handle at first without a proper training due the many options it can gives you, also different options that you don't know what is that for until you ask to the support team of this tool.

Complicated at first

First time I didn't like it but then once you know how to move all features it's more than useful

Pros

For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry) and info is very accurate

Cons

At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes