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Web browser (OS agnostic)About Dialer360
Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features.
Dialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360’s team of international agents.
Dialer360’s predictive dialing feature makes calls automatically, so users can make and receive any number of calls. Users also have access to agent status boards, which let them check on agents’ performance and activities.
This system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for recordings by date, lead name, ph...
21 Reviews of Dialer360
Average User Ratings
Overall
4.76 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2017
Abdul from Pitch@Palace
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2017
Really easy to use, stable and cheap.
Up and running same day
Pros
I set this up for a friends contact centre back in 2013 and to this day it's been fantastic. He's expanded and at least 10 contacts centres I know are using it.
Cons
There wasn't sms functionality integrated which would have been nice but it may be there now. Not sure.
October 2019
Rupendra from LGD ITSolutions Private Limited
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2019
USER FRIENDLY
When I had a chat and talk with the support staff I stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360
Pros
This Software / Interface is user-friendly designed and He is always available if any questions or Support (Technical), hope He is an asset for this company who helped us in a very tough time.
Cons
Service, quality and especially i noticed no company maintains such a huge team for providing CUSTOMER service
Reasons for Choosing Dialer360
When i had a chat and talk with [SENSITIVE CONTENT HIDDEN] i stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360
Response from Dialer360
Replied November 2019
Thanks for your positive feedback.
September 2018
Anonymous
Verified Reviewer
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
September 2018
Dialer360 for client calling
Good work
Pros
1) best quality of voice recordings available 2) 24/7 customer support available
Cons
It is really good so i have no cons to say as such at this moment
November 2018
Faisal from Ultra 98
Company Size: 51-200 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Dial 360
Overall experience with Dialer 360 is excellent. Technical support is always ready to help, we hardly have any interaction with them as there is no scope of technical issues, they always provide service by asking if everything is smooth every 30 minutes. They give the best support in all aspects and worth doing business. They are trustworthy and can rely on them always.
Pros
User Interface is simple and easy to use. Calling quality is excellent, No Breakage of voice. It skips Answering Machines Automatic giving full usage to speak with people.
Cons
It is perfect there is no need to change anything
Response from Dialer360
Replied November 2018
Thanks for your positive Feedback.
November 2018
Coray from Telecommunications
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Efficient and Transparent
This dialer has produced great satisfaction as an owner and equally so to my agents. I strongly recommend at the very least do the demo.
Pros
This dialer has the most transparency of all that I've used in the past. The reports are really helpful in terms of allowing me to see how individual campaigns are performing and the real-time status bar is a real jewel for seeing what is or isn't happening.
Cons
The software could be a little more intuitive but it still not hard to learn.
Response from Dialer360
Replied November 2018
Thanks for Your Great Feedback!
