CC-One Software


 

CC-One is a cloud-based PBX solution that helps midsized to enterprise call centers manage their operations. CC-One offers an integrated contact system that offers ACD and Performance Analytics as stand-alone applications.

In addition, to call distribution CC-One also offers other functionalities: Interactive Voice Response, CTI (Computer telephony integration), Auto Dialer, PBX, Call Scripting, and more. The solution allows users to analyze cross-channel customer interactions and individual agent performances. Predictive analytics-based routing matches each customer to the agent for their needs. Call center operations can be monitored in real time, with historical data accessible for metrics analysis. CC-One’s cloud-based architecture can support agents regardless of their location with their mobile call center app.

CC-One is suitable for a variety of industries including Advertising, Banking, Marketing Services, Real Estate, Healthcare, and more.

CC-One offers support via email, phone and through an online knowledge base.

 

CC-One - Omni-channel report
 
  • CC-One - Omni-channel report
    Omni-channel report
  • CC-One - Analyzer filtering
    Analyzer filtering
  • CC-One - Real-time operations dashboard
    Real-time operations dashboard
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

1 Review of CC-One

Showing 1-1 of 1

 

Start your review of CC-One

Click to start
https://www.softwareadvice.com/call-center/cc-one-review/

Kevin from PBX2IP
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We found it overcomplicated from an administration perspective, which was a shame as the solution is absolutely amazing.

Pros

Amazing solution that really maximizes you telecommunications and gives you the return that you always wanted.

Cons

Have to confess that they have one of the most difficult pricing structures that we have ever seen.

Review Source: Capterra