Freshdesk vs TenFold

Freshdesk has 2228 reviews and a rating of 4.5 / 5 vs TenFold which has 147 reviews and a rating of 4.74 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Freshdesk

TenFold

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.50 / 5 (2,228)

4.74 / 5 (147)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

Last Review Written

February 25, 2021

May 22, 2019

Pros/Cons

Pros
This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.
very easy to use. Support was very responsive to questions.

Cons
The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible
I think the price is right but it is a little too high if you add some features.

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Pros
Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.
Great app! Keeps me organized and working as efficiently as possible. Can't imagine going back to using a spreadsheet as CRM.

Cons
Early on in using tenfold it crashed a few times for us and did not function in the way it should. Aside from that we are happy with tenfold and continue to use it.
Some days the number of calls will be very far off. But for the most part it is very simple to use so I don't have many cons.

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Pricing

Pricing Range

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