KOOKOO Software

4.13 / 5 (8)

Our advisors have recommended this product 14 times in the last 30 days

About KOOKOO


KOOKOO CloudAgent is a cloud contact center solution that works both standalone or blended with your existing trunk/legacy solution. Advanced tools enable intelligent call routing, inbound lead management, abandoned call management, and outbound dialing.

KOOKOO’s open platform blends into any existing business application you may have. This includes your CRM/ticketing/database integrations (ready integrations with Zoho, Salesforce, Zendesk, Freshdesk, Sugar CRM) or your booking/reservation/workforce management software. Shopify, Social Media integrations, Text Messaging plugins, and Email plugins are available to provide a seamless omnichannel experience.

KOOKOO offers features like call conferencing, skill hunting, campaign management, automatic call distribution, power dialers, outbound IVR, abandoned call alerts, live call monitoring, and over 70+ reports. It offers advanced IVR options including conversational IVR and DIY Drag and Drop IVR Creators.

KOOKOO CloudAgent is an Ozonetel product. Ozonetel is a CCaaS company that also offers AI for contact center applications with Voice bots, Speech Analytics and 360Degree AI Integration across the customer journey.



Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

8 Reviews of KOOKOO

Average User Ratings

Overall

4.13 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(2)

4 stars

(5)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-8 of 8 reviews

Do you use this product?Write a review

June 2019

Vikram from CHUMBAK DESIGN PVT LTD

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

Always Dependable

Quite reliable. I have not had good reasons look for other providers

Pros

Simple to use - User friendly
Have frequently usable report templates capturing details
Customer support

Cons

Have been using this for years now.
Occasional network interference which are pointed at telco
Though email notifications are sent - it would be good if the dashboard displays notification
Need to refresh page frequently to get updated data. As we multi task, the screen goes to the background and visiting after few minutes would need a relogin ( a simpe fix can make a difference)

June 2019

Girish from MF Utilities India Pvt Ltd.

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

My Review

to have in house call center operation with the help of Ozonetel we were able to achieve the same as there was no investment with respect to telephony hardware like dialers ivr call recorder.

Pros

easy to use simple and not complex for end users for login and start using
No worries on telephony hardware upgrades & Manageability
easy to configure and start the operations.

Cons

more features with respect managing your own IVR or customize interface can be given to end user.
call flow interface can be offered to customers to manage on their own.
third party dependency where ever need to build strong service level agreement.

June 2019

Kishore from Bigbasket

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

User review

We do call our customers to resolve their issues in related to the order which we deliver to their doorsteps, apart from that we do also communicate with our internal teams to know the status of escalated issues and follow up issue.

Pros

Look and feel of the S/W is good and very handy to use the available features.

Cons

It looks the same as Kapture, except provided with the call option at the header.

June 2019

Siva Sai from Bigbasket

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2019

Happy Customer Of Cloud Software

I have been using the software to make calls to the Customer and resolve their issues. So, it is very helful in Customer Support.

Pros

The software is easy to understand as its very user friendly and has ease if use.

Cons

Sometimes connection issues but, not all the time.

June 2019

Nikhil from Maple Digital Technology International Private Limited

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Stable service

We manage our contact centre with this software and so far no issues.

Pros

Reports are available at finger tips
Support is good, downtime is minimal

Cons

We manage our contact centre with this software and so far no issues.

June 2019

Kalyan from Bigbasket

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

A good tool to use

I have been using the tool for over a long period and I like it for the easeness of access and user friendly UI.

Pros

A user friendly interface with easy to access menus.

Cons

I couldn't find any negative side of the software.

June 2019

Jane from WeWork India

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

June 2019

Ozontel User Review

Overall experience was neutral - When we agreed to take this software we were super excited - but was not for long when we started realizing that we could not find solutions to a lot of issues that we were facing with the software.

Pros

This software is end user friendly - experienced issues with customer service when we had faced technical issues - Definitely should work on the reports aspect. There are times when the software made our life simpler from an end user perspective. Definitely a lot of scope to improve.

Cons

Customer Service / Integration / the support team never ever being proactive instead was always reactive.
Lack of a solution specialist who could give us solutions on the issues that we had for the last two years

June 2019

Sarvesh from Rimedo Advisors Pvt. Ltd.

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

Nifty Voice Logger

I personally felt, more than the software the team supporting the software is of utmost importance. I think KOOKOO scores in this department. Does all the work it states. Decent experience

Pros

It is user friendly, customisable, caters to all vanilla features out of the box; supported by an able service and transition team.

Cons

Voice logger recordings are recorded in stereo, but 2 sides of the conversation and played back in mono- left and right basis the calling party and answering party`s channel.
Product roll outs take some time.