LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom.
LiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response.
LiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.
Steve from Verifi
Employees number: 201-500 employees
LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.
limited capabilities and sub-par integration with salesforce