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About Nectar Desk
Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics.
Nectar Desk allows users to set up separate call queues; customize business hours, messages and hold music; and configure IVR functions. Calls can be recorded, forwarded to other phones and routed using skills-based routing.
Nectar Desk provides managers with agent analytics tools, which allow them to check in on key agent metrics such as average handling time, missed call ratio and agent statuses. This information can help call centers assess agent performance and manage their staffing. Managers can also use call monitoring, barging and whispering to assist agents. Nectar Desk also integrates with customer relationship management (CRM) platforms.
Pricing is per user per month. Support is available online, via email and over the phone.
3 Reviews of Nectar Desk
Overall rating
5.00 / 5 stars
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Showing 1-3 of 3 reviews
May 2018
YURI from VirtualStaff365
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
May 2018
Using NectarDesk to call our clients from overseas has been a fantastic experience to us!
Pros
It's very user-friendly and very efficient. Calls are all recorded so you have the ability to review and listen to them for quality purposes.
Cons
Nothing significant at the moment. Area of improvement: Maybe a little longer period of time to be set in the system before the user interface page gets expired when the user is idle? Just my thought. :)
October 2018
Nikos from Wind Hellas
Company Size: 1,001-5,000 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
October 2018
The best call center software I have ever used
Pros
I can easily set working hours, separate queues and music tones. The environment is intuitive and easy to use and make adjustments. Also, the prices are affordable.
Cons
There is nothing negative for this great software according my opinion.
February 2016
Kathie from Jojoba supply
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
February 2016
Way better than expected
Altogether I am happy that I found these guys. I've been burned before but they knew what they were doing and helped me through the process. At first it was a little bit hard for me to figure out and I had some issues but the support I got from these guys was second to none. Within minutes I was talking to a human and they actually solved my issue without making me feel stupid. I would recommend checking them out to anyone.
Response from Nectar Desk of Nectar Desk
Replied February 2016
Thanks Kathie for your review. We appreciate your business :)