About Parrot Cloud Call Center


Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite.

Parrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria. Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database.

Parrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority.

Parrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

24 Reviews of Parrot Cloud Call Center

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(19)

4 stars

(4)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 24 reviews

Do you use this product?Write a review

July 2016

Mark from SMRT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

SMRT steps up to the `big leagues with Parrot

Going from a manual dial system to the Parrot predictive dialer an easy step forward in the development of our company. The no risk starup took a lot of worry off the financial burdens of some upgrades. Lance with Parrot sales and the Parrot tech team walked us through getting started and learning the system all the way. There are 100s of tools that you can use to customize the program to your needs.

Pros

The number of connections increased instantaneously as did our sales. The system also tracks all calls made out of the office, either by the agents or by the program itself ' so reporting is detailed and accurate.

Managements new favourite tool is the Real-Time Main Report screen. It gives them a colourful graphic overview of the office that is easy to understand and real time. It shows who's working calls or not, and how long they have been in that state down to the second. We can also see the dialer speed, available leads left in the system and monitor drop rates right form the same screen.

April 2017

Angela from Mark Miller Toyota

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Seriously the best solution for increased call volume goals!

This system is by far the best for anyone looking to increase call volume. The system is user friendly, and it offers flexibility that would accommodate any size call center; from just a few reps up to hundreds. I've used other dialers, and this is one we will be sticking with. The price is affordable, and they company's customer support if phenomenal.

Pros

It's very user friendly, fully customizable to fit the needs of our company, and priced right.

Cons

The only con that I can think of is that the reps aren't able to see how many calls are left in a dialing campaign which makes them log in and try to call before they know if the list has calls, or if the list is empty. It would be nice if they could see that calls were available so they didn't waste their time logging in to a campaign to find that there are no calls to be made.

May 2017

Jeff from Cornerstone Oklahoma L.L.C.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

I have had a great experience with Parrot Dialer & Support and It is the BEST!

More calls, more sales, more collections, more money!

Pros

The reports and the ease at which callers are able to get from call to call. I enjoy being able to leave voice messages with such ease. Because of this I have recommended the Parrot Predictive Dialer to several people in the same field.

Cons

I would like for he callers screen to be more customizable. Example: I would like for my clients "pay history" to appear in a "field" on the screen along side their names, addresses and other info. Even it had to be on another "page" like the "script is. If while speaking to the "lead" I could simply "scroll down" or "click" to another page and see each campaign they have donated to. They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are "tested" and asked, this helps in confirming our legitimacy which translates into more donation dollars.

August 2016

Andrew from Eagle Lake Energy Efficiency

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Awesome Customer Service

The customer service is incredibly great. I have many agents calling on behalf of my company which means that my agents are in need of tech support frequently! Lance, Wendy, Shaine, and the rest of the team always take care of our issues and do so in a fast and efficient manner. The software works like a charm, is easy to use, and so simple that any agent I hire/add to my system is able to get working right away. 6 thumbs up for this team. I have been with them for about 30 days now, and I am glad that I chose the EVS7 Parrot solution for my company.

Pros

Ease of use. Incredible Tech support.

Cons

There are always cons, however I can't think of any right now.

December 2016

Jacob from MDC Marketing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Parrot is the best out there!

Very happy with their service. the staff is always helpful and there to assist. the dialer is very reliable and easy to use. its also easy to work your way around.

Pros

integration. user friendly, reliable

Cons

missing auto email drip campaign

February 2018

Marcus from Mnsc

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Parrot is awesome!

Pros

This was an easy and useful solution for our dilemma in our phone system. We found it very useful in our whole team really loves it!

September 2016

Kevin from Ihome Nation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Great service!

We have a small phone room and use Parrot. Even though we are small we get great customer service. Parrot is user friendly however has all the options imaginable.

Pros

Service is always reliable. If we have questions regarding settings ect. customer service is always there to help.

Cons

Can't think of anything negative.

Response from Electronic Voice Services of Electronic Voice Services, Inc.

Replied September 2016

Thanks Kevin, appreciate the kind words.

December 2016

BA from Veterans Financial Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

OUTSTANDING

I will admit that at one point we left and tried someone new. We are so happy to be back with them. Thank you!!!

Pros

Ease of use

Cons

Zoiper

June 2016

William from Friends of Multiple Sclerosis Charities

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2016

Clear and Easy!

We are a Non-profit that needed to modernize to stay competitive and streamline our office practices. We just started using the Parrot 2.0 Dialer and we could not be happier! Setting up remote agent that are disabled has been a breeze. Soon we hope to add inbound services to our platform.

Pros

Once you understand the basics it is fun to use. Real time reporting, agent status, and Campaign management from the comfort of my apartment. Ease of use for those with limited computer knowledge and disabilities has transformed the way we do donation collection.

Cons

There were a couple of bugs in the system, but being new software is to be expected.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

A real time monitoring

This is a good tool for companies that has call centers, you can fully maximize your labor force and the same time watch them closely in just few clicks away. Also data gathering are accurate.

Pros

This no typical call center facility that can do inbound and outbound calls, this is best for starters that wanted to maximize and the same time expand their labor force. Not only that, data analysis is readily available in a given period of time. It is also easy to use and easy to navigate.

Cons

The tool itself uses the whole page of the browser unlike other related software it can be used as an extension to the browser that sometimes it makes hard to navigate.

September 2016

Harold from CCS Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

September 2016

somewhat pleased

I like the product I just have had issues with IT/Support for Parrott. The Parrott team try's their best to give my company what we need so I give an A for effort but the It team is poor on delivery.

Pros

willingness to do whatever it takes to get what we need

Cons

IT support is poor on Parrott compared to the support we get on Koala.

Response from Electronic Voice Services of Electronic Voice Services, Inc.

Replied September 2016

Hi Harold, sorry to hear you would give our support team 1 star. You needed the system highly customized beyond it's normal use and our support team has bent over backwards trying to accommodate you. In addition, you've told us multiple times how happy you are with our services and how cost effective it is for you.

September 2016

Ronald from Security Force Michigan

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

September 2016

Fairly new user

Overall very good company. Had some minor issues but most were handled. A little restrictive when trying to customize the software to your needs. Very competitively priced and good value for the money spent.

Pros

Very affordable and reliable.

Cons

Cannot customize the screens for the agents.

December 2016