Plum Fuse+ vs Zendesk

Plum Fuse+ has 13 reviews and a rating of 4.77 / 5 vs Zendesk which has 2439 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Plum Fuse+

Zendesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.77 / 5 (13)

4.35 / 5 (2,439)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

Last Review Written

January 15, 2021

January 22, 2021

Pros/Cons

Pros
Great UI to build and manage IVR applications. Good analytics and reports that detail customer journey. Ease to manage phone number.
Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.

Cons
The reporting was a little clunky for us at first but we have a great account manager who continues to engage with us to ensure we are on track.
It would be nice if there was more searching inside of the portal to locate a DID with some different parameters.

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Pros
The interface and side menus are great and the easy of use.
Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

Cons
The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.
Background workflow good but still not as flexible as others, Salesforce service cloud for example.

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Pricing

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

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Pricing Guide

2020 Call Center Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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