




Monitor and engage customers





Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About Vocalcom Cloud Contact Center
Vocalcom is a web-based contact center software solution for managing multi-channel customer experience. The software is designed to manage customer interactions as a single conversation, regardless of whether they occur via one channel or across different channels.
The system is cloud-based. Users can add agents, customize reports and design IVRs. Vocalcom supports voice, email, chat, SMS, Facebook and Twitter within a web-based agent console. It offers predictive dialing and real-time contextual routing.
The software facilitates call center interactions within mobile channels. Vocalcom is available for firms around the world. The system offers a pay-as-you-go monthly pricing model.
Monitor and engage customers
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
June 2018
david from Marketing Digital
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
June 2018
for me it is the best program to manage telesales
acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence
Pros
Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.
Cons
I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users
July 2015
Mims from dreambox
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
July 2015
Simply, effortless technology
dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.
Pros
Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience
Cons
Looking forward to deploying the new webRTC feature in the next couple of months!
May 2013
eric from samando
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
May 2013
great and easy to use contact center solution
I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation
Pros
we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team
Cons
we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions
March 2016
Berndt from Sogedes GmbH
Industry: Computer Software
Time Used: More than 2 years
Ease-of-use
4.0
Customer support
4.0
Functionality
4.5
March 2016
MOst flexible Cloud solution
Pros
Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution
Cons
Some documentation could be a little bit more detailed.
February 2016
Neri from IPT Innovations
Industry: Telecommunications
Time Used: Less than 2 years
Ease-of-use
5.0
Customer support
4.5
Functionality
5.0
February 2016
Great Flexibility means being able to evolve with the time
Pros
The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.
Cons
Product documentation can be improved and made available online...