Feedback
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8, Windows 10About Voxco IVR
Voxco IVR is an automated voice response survey system that streamlines the delivery of self-completion surveys to a broad audience. It can operate on an inbound, outbound, or a flexible mixed method basis.
In survey mode, respondents can answer questionnaires at any time through the touchtone on their phone. In the messaging mode, the IVR system broadcasts messages to respondents. Voxco has clients in 30+ countries and offices in Canada/US, Europe & Australia.
2 Reviews of Voxco IVR
Overall rating
4.50 / 5 stars
Filter reviews by:
Sort by: Most Helpful | Most Recent
December 2020
Terry from Modus Research
Company Size: 2-10 employees
Industry: Market Research
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Voxco IVR - Modus Research
Have realized a cost-effective and fully integrated solution.
Pros
Excellent answering machine detection. Ease of use. Cost-effective. Linkage with CATI and database. Ease of set-up. Superb support.
Cons
Had some issues with reporting initially but these were overcome.
Reasons for Switching to Voxco IVR
Functionality and linkages
May 2018
Anonymous
Verified Reviewer
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2018
very useful tool with voxco solution
the dropout rate is decreased in predectif dialing mode so in case there is no available operator in outbound operations the IVR takes the call and put the interviewer on hold
Pros
the IVR improved our production especialy in cati surveys in case of sensetif questions the interviewers is redirected to the IVR and answer the questions before returning back to the phone operator
Cons
a cloud version is not available at the moment it would be helpful for the vertual call center and in offshore operations