RMS Campground Software

RMS is a pretty easy to use software given the amount of features it provides its customers.

At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Pros

Easy to learn

Has about every feature one would ever need

Visually pleasing and easy to follow.

Love the menu search function.

Cons

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything.

The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long.

All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business.

Should be able to batch reports to schedule to send to users as opposed to each one being it's own email.

Occupancy report needs more options: ie: reservation status.

Should have a yearly user conference in the US.

GREAT SUPPORT AND FOLLOW

It is so nice to be able to have the same person to deal with 90% of the time as they know how you operate and we can fully understand one another

Pros

Great backup support in such excellent time

Cons

Just the different layout of what I have been used to for years

had a few minor changes all handled by Angie Bernard - AWESOME EMPLOYEE...worth her weight in gold !

works great with our RV Resort reservations

Pros

software is good...most interested in the customer service !! Anytime I have had any issues they have been taken care of by Angie. I have been involved since the beginning with selecting RMS and have worked with and still have access to and talk with Todd Sabo occasionally . I believe you all use our property and set-up as a model for prospective clients

Cons

can't really say anything bad about the software...every once in awhile it glitches out but it's software !!!

Training is excellent. They go out of their way to help get setup.

Pros

Automation and Flexibility are so important. I can change the software to fit our company and not the other way around. Having the ability to change menus and pricing myself means the only thing slowing down my company is me.

Cons

When saving tickets, it takes 3 to 5 seconds, that's a lot of time for small-talk with customers. To print a receipt it can take another 30 seconds just to start printing. Time better spent helping other customers

Fantastic Customer Service.

I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product.

Pros

It's reasonably easy to use and as the years go by I am learning more and more about it. The tutorials that the customer representative gives are most enlightening and I've learned heaps from those.

Cons

It crashes at least once/day. Generally the busy part of the day.

The reservation system is intuitive and easy to use.

No double bookings! Better accounting and front desk controls!!!

Pros

The real-time online bookings!! If a customer is booking a site or cabin online, it becomes unavailable to the front desk staff. This has eliminated double bookings! It is not clunky like campground manager.

Cons

The error messages after the developers install an improvement. I love the fact that they listen to their customers and respond to improve the customer experience but wish they would do more testing before rolling the improvements out.

receptionist

excellent

Pros

assistance is only a phone call or email away.
Find it very easy to use.

Cons

erros when up grades are done.
screen freezes some time

RMS is always very helpful

Our rep is always such a pleasure to deal with and so very helpful. Keep up the great service

Pros

The service is always good and quick and nothing is a problem to her.

Cons

The updates and no advice that it has happened or if it is done on end of month

Angie was Absolutely outstanding

Pros

Customer service. Always eager to help. Helps us understand and very patient in walking through all the steps. Never makes me feel stupid since I am still learning this software.

Cons

If there was anything that I could say about this is that i have no idea. I have never used any other camp software I have used plenty of dental and never could get help with technical support but this is great.

Excellent!!!!

Tremendous benefits- we started using this system last year and found it to be so easy to understand, teach and use- we are all happy with the ease of use.

Pros

Ease of use- runs smoothly- easy to teach to other users- enjoy the customized screen each user can set up to their liking/settings

Cons

Cannot find anything that I dont like with this system. Its ease of use makes it a great system to understand

Awesome software and best help

More control of our bookings

Pros

The back up help provided by the RMS team

Cons

Still comming to grips with the mobile version.

It is time RMS looked at itself and customer service

It is probably not the software that is totally at fault, although it can be quite complicated and difficult to navigate. I sometimes think RMS delight in making things more complicated with so called enhancements The customer service is seriously lacking and wait times are quite long.Weekends can be extremely long. Definitely don't call unless it is an emergency Also customer after service is terrible when it comes to the changes/ enhances made to the software. No one bothers to notify when procedures changes. I will give 2 examples of this. 1: Apparently passwords are now case sensitive as of beginning of Oct 2016. It was not until i had an issue with RMS9+ late in October that I discovered this. I had been using the program without case sensitive password and of course the first few weeks in October. All of a sudden I now have to use case sensitive password after the technician I spoke with about the issue I was having had logged in to us. He did not tell me he had changed the password to be case sensitive and I spent a harrowing experience on a Saturday without being able log in. To me this was an emergency. 2: I was not made aware that if a situation occurs on a weekend I need to telephone support. From the support page there is no where to find a telephone number to call, The support page asks for a direct chat. but it is not manned on weekends. The Log a service request is also not manned on a weekend. This emergency number should be easily visible .

Pros

RMS 8 was a very good program in its day
RMS 9 is more difficult to manage.
RMS 9+ is still having glitches and is even harder to manage .

Cons

The longer we deal with RMS the more disillusioned we become. with everything from the software its self to the the way their accounting is handled and the customer service.

Great software

Have been using RMS for over a year. Great software. Easy to learn. Has the features we need. Not thrilled with the Point of sale functions it is some what limited for our needs. We can't use the Point of sale module they have because we have MAC computers. Overall good software and good service.

Pros

Easy to use, web based, great booking chart, pencil feature is nice, multiple ways to book reservations.

Cons

Point is sale function is not the best

New to RMS, OK so far

Thank you- you guys have been very patient with me and have provided outstanding service so far. Keep up the good work and I always look forward to speaking with you.

Pros

Great customer service: kind, prompt, and detail oriented. I also like that I get some of the same reps and am building a rapport!
A lot of features are intuitive (but not all, see below)
Helps me stay organized and on top of my reservations/transactions
Still new to the program and discovering a lot of its features, but there seems to be a lot of features to be implemented to really control all elements of business in one place (RMS)

Cons

Wish customer service was available on the weekends too
While the program itself is relatively intuitive, there's a lot that is not and requires what feels to be extensive support/training. Also, it was easy for me to update User Profiles and completely mess up my Field Maintenance screen (again thanks to support I was able to get it fixed relatively quickly)
Program is glitchy and requires for me to log-out/log-in to accurately refresh data

Thank You Letter Widget

Pros

Quick and professional service from CSR

Cons

did not experience anything negative about service today

Report Wirter

Pros

Their Customer Service Team, like is one of their asset. Always willing to assist and never gets tired of finding the solution to our query

Cons

Without their Customer Service Team department, it will not be a pleasure to work with RMS. Everyone in the Customer Service and Technical Support team are your company asset.

Excellent product and service across multiple locations

Having deployed RMS at multiple venues, I can safely say it is a robust and easy to use management system.

Pros

Intelligently designed user interfaces
Easy to use and intuitive
Amazing customer support
Has all of the features you would want/expect

Cons

The initial set up process takes time; training needs to be done, then the actual set up. (Worth it though, as once it is set up, smooth sailing)

Customer Service is always excellent!!

In my opinion RMS continues to offer great value and if 9+ worked as well as 9 then it would be smashing!!

Pros

Review is for 9 as its better than 9+. Yes I know that 9 will be unsupported shortly and that, I believe, is a shame.

Cons

9+ is still very slow for us and has a number of issues. We have made a list of the ongoing issues and will send shortly.

Making life easier

very good - system easy to use, love being able to access from off site,

Pros

Easiness of use for people of all ages and abilities for the basic items.
Accessing from elsewhere from a laptop very simple and a good back up to the desktop.

Cons

Finding reports -
Mobile functionality to make bookings on the run if I am not on site.

Great customer service and RMS knowledge base

Pros

Ease of use and support given by the technical team and customer service.
Accessibility from mobile to laptop and desktop.

Cons

I have not experienced any problems yet and I have been using RMS for about 10 years now.