RMS Campground Software

I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product.

Pros

It's reasonably easy to use and as the years go by I am learning more and more about it. The tutorials that the customer representative gives are most enlightening and I've learned heaps from those.

Cons

It crashes at least once/day. Generally the busy part of the day.

Best software product in the market.

Pros

Ease of use and the Training Mode access to train staff is great

Cons

Need more OTA connections like AirBnB etc.

good

Pros

The RMS POS support is outstanding. The ease by which I was helped.

Cons

delay do to time zone differences.filling out this form

More control of our bookings

Pros

The back up help provided by the RMS team

Cons

Still comming to grips with the mobile version.

Very easy to use once you learn the system.

Pros

Ease of being able to do most on one screen.

Cons

Not very much so far. I don't think I will have many cons.

No double bookings! Better accounting and front desk controls!!!

Pros

The real-time online bookings!! If a customer is booking a site or cabin online, it becomes unavailable to the front desk staff. This has eliminated double bookings! It is not clunky like campground manager.

Cons

The error messages after the developers install an improvement. I love the fact that they listen to their customers and respond to improve the customer experience but wish they would do more testing before rolling the improvements out.

Pros

Customer service. Always eager to help. Helps us understand and very patient in walking through all the steps. Never makes me feel stupid since I am still learning this software.

Cons

If there was anything that I could say about this is that i have no idea. I have never used any other camp software I have used plenty of dental and never could get help with technical support but this is great.

Pros

The use of overwrites.

Cons

the confusion when trying to get help, until their executive help, then it was great

Pros

Customer service is excellent. Always friendly and eager to help!! If we don't understand something they help any way they can and we do not have to hold very long.

Cons

Nothing! We absolutely love the software. Sometimes the language will change to French then back to English. Other than that no complaints

At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Pros

Easy to learn

Has about every feature one would ever need

Visually pleasing and easy to follow.

Love the menu search function.

Cons

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything.

The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long.

All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business.

Should be able to batch reports to schedule to send to users as opposed to each one being it's own email.

Occupancy report needs more options: ie: reservation status.

Should have a yearly user conference in the US.

Pros

Navigation, easy to use. Help desk is amazing. Janelle, our trainer was fantastic, even after we went live. I love the ability to submit questions online and have them answered so quickly. Everyone I've had any contact with is extremely knowledgeable.

Cons

Doesn't quite fit EVERY aspect of our property but it has made our operation of Horse Park so much easier in several ways. I would love it if I could transfer "requirements" on a sibling reservation to the Group folio when you select "Group Rate -yes" instead of having to transfer them individually. We have Group folios that have anywhere from 10 to 50 siblings.

Tremendous benefits- we started using this system last year and found it to be so easy to understand, teach and use- we are all happy with the ease of use.

Pros

Ease of use- runs smoothly- easy to teach to other users- enjoy the customized screen each user can set up to their liking/settings

Cons

Cannot find anything that I dont like with this system. Its ease of use makes it a great system to understand

Pros

Automation and Flexibility are so important. I can change the software to fit our company and not the other way around. Having the ability to change menus and pricing myself means the only thing slowing down my company is me.

Cons

When saving tickets, it takes 3 to 5 seconds, that's a lot of time for small-talk with customers. To print a receipt it can take another 30 seconds just to start printing. Time better spent helping other customers

The customization and the reports for managing and accounting are the best part of the program.

Pros

The RMS progam is very customizable. It can be set-up to address mutltiple scenarios for all types of accomodations.

Cons

If too many screens are open at one time the program seems to lag a little and some portions of the windows are not visible on smaller size computer screens and displays .

works great with our RV Resort reservations

Pros

software is good...most interested in the customer service !! Anytime I have had any issues they have been taken care of by Angie. I have been involved since the beginning with selecting RMS and have worked with and still have access to and talk with Todd Sabo occasionally . I believe you all use our property and set-up as a model for prospective clients

Cons

can't really say anything bad about the software...every once in awhile it glitches out but it's software !!!

We switched to RMS for our campground, and it has been fantastic! The reports that are generated are top notch, and the program is incredibly user friendly. They are constantly updating and improving and are really easy to work with.

Have been using RMS for over a year. Great software. Easy to learn. Has the features we need. Not thrilled with the Point of sale functions it is some what limited for our needs. We can't use the Point of sale module they have because we have MAC computers. Overall good software and good service.

Pros

Easy to use, web based, great booking chart, pencil feature is nice, multiple ways to book reservations.

Cons

Point is sale function is not the best

Pros:
For a small operation, the rooms are easy to see and identify guests
Making reservations is reasonably easy
The accounting procedures are easy to use for nightly close out and information research
Transferring between screens is easy (booking chart, having several guest reservations open at once)
Grouping rooms together is very helpful. Easy to move between rooms
Good that there are choices on data display (name, rate type, balance, etc) on the room bookings in the booking
chart, very helpful

Cons:
It would be helpful to be able to differentiate the different types of rooms by horizontal color markers
The guest search engine means moving to a different screen; it would be nice to have a search field on the
booking chart where last name, first name could be entered

Since switching to RMS software in September of 2015, we are so completely satisfied with not only all the attributes of this program but the ease of daily use. We are a campground and we have been looking for a hotel based program that would let us change the verbiage to be "campground friendly", we have found that in RMS. The channel management feature in RMS has really sent our online reservations through the roof!
We have had A+ customer service and training also, which everyone knows is what really separates good software from great software. If you are looking to convert to state of the art, cloud based technology, RMS should be your choice.

I wasn't looking to switch software providers until a good friend and fellow campground owner convinced me to watch the Demo. I am so happy I watched the demo and looked more into RMS. RMS has allowed me to open more doors and go down more paths than any software I have worked with before! Thank you RMS!