About Servant Keeper


Servant Keeper by Servant PC Resources is a hybrid church management solution that caters to churches and faith-based organizations and helps them to manage their business operations. The solution enables churches to search through their congregation to pinpoint specific skills among their members, track attendance or communicate via email with their constituents.

When entering a new member or family into the solution, common information - last name, address, and phone number - are copied over automatically. The data can be edited to account for differences in family information, when applicable. Customizable data fields provide an additional way for churches to tailor Servant Keeper to meet their unique needs and specifications. If an attendee is just a visitor, they can be automatically excluded from member-only marketing collateral, such as emails and mailings.

Additionally, Servant Keeper offers functionalities for online giving, child check-in for security, online scheduling and accounting.

Services are offered for a one-time fee that includes support via email and online resources.



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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

512 Reviews of Servant Keeper

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(385)

4 stars

(92)

3 stars

(25)

2 stars

(7)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 512 reviews

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September 2017

Vicki from Compass Bible Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

SK 8 is by far the best database for churches of the many I've used.

The ability to track information about our members, attendees, and visitors. Reports that help us track a myriad of things about our congregation so we can better serve them, each other, our community, and our finances along with protecting our children with accurate and detailed background checks. The online directory helps our people to connect with each other easily, update information at their convenience and is secure with individual login. Our treasurer loves the ease of using the contribution section of this software and the reports generated. Just the ability to customize the software for my particular needs and the fact it is a true Windows program that allows you to copy, cut and paste plus update new information for a family with one click is worth its purchase. Many databases don't do that.

Pros

It is user-friendly, customizable, and readily accessible from any computer. The cloud based version of SK8 has features like the Greet and Attend for taking attendance at any event and the information goes into the database. It has an online directory that can be accessed by the church and members can update their profile changes themselves. The online directory will upload any JPEG picture such as selfie taken by the member which is great as it gives insight into each person and their family. They have a great background check program. I could go on and on. It has made my service to my church so much easier. One of the other important features is the Help Desk. These dedicated individuals are efficient, courtesy, informative, and endlessly patient. And they all speak understandable English. The company is also very responsive to suggestions for improvement. Many of the suggestions I heard at training sessions have been implemented in subsequent versions since I began using SK6. I highly recommend this software to every church staff member I talk to and those who don't use it are really missing out.

Cons

Only that it isn't free. I can't really think of any other reason. I know free isn't possible so, like Mary Poppins, it's "practically perfect."

Response from Servant PC Resources of Servant PC Resources, Inc

Replied October 2017

Wow Vicki thank you for your many kind words and for taking the time to post this extensive review! It's a joy and honor to serve Compass Bible Church! - the Servant Keeper Team

May 2017

Liz from Great Island Presbyterian Church

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Servant Keeper 8 is an amazing tool for ministry! It helps you to keep up with your church family.

Pros

I like the groups keeper the most! I like being able to create a group of the particular members I need to reach for our newsletter, prayer chain, small groups, worship, etc. I can create a group of members and run an array of member and contribution reports for use by the church staff, volunteers, committee and session members.

We are now on the Cloud, which allows us to use the Mobile Ministry and Greet and Attend apps, as well as the New Online Office! The Online Office is extremely helpful. It allows me the capability to update or add member information from my cell phone or tablet, and that information goes right into the Servant Keeper 8 program. When I am at a small group, class or just bump into someone I haven't seen in a while, I can get my phone out and update their contact information right there. Our members have access to the online directory, they can view their contributions and update a lot of their information on the Online Office.

Volunteers and staff can have access to the program from their own computers, so, now they can volunteer to do things at a time that's convenient for them, from wherever it's convenient for them. "Many hands make light work."

We can give users and members access to different areas of Servant Keeper based upon their needs.

Servant Keeper 8 integrates with several other programs that we use, like QuickBooks. It has also introduced us to other programs that are available like MailChimp, EventBrite and Vanco.

Response from Servant PC Resources of Servant PC Resources, Inc

Replied May 2017

Thanks Liz, it's a joy to serve your ministry and we're so glad you are getting so much out of the system! The integrations you mention are pretty awesome and definitely work checking out. Mailchimp is a great tool for an automated visitor follow-up campaign and Vanco has the best online giving platform for churches! Thanks for using Servant Keeper!

February 2017

Douglas from Mahomet United Methodist Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Servant Keeper - The First Three Weeks

The migration to Servant Keeper from another software management program has exceeded all expectations. We migrated our data files over on a Friday morning and the staff was entering the Sunday offerings the following Monday morning without any issues or concerns. Our time to post the offerings and prepare the deposit documents was reduced by over 40%. By the end of the third week of use, the VANCO Payment Systems software were linked to the Servant Keeper program, and the Servant Keeper software was totally integrated into the QuickBooks Premier Edition 2017 Non-Profit software. The Importing and Exporting of the data between the three (3) programs has exceeded our expectations. By the end of the first month the Finance Committee received at their monthly meeting, in addition to their standard financial reports, additional reports generated from the vast number of report options available from the Servant Keeper Report Manager. (We discovered that the Report Manager was so powerful that we could within 60 seconds not only could we select the Reports menu, the Report Manager, and the Criteria for the report, the report was displayed on the screen and the printing was usually completed in less than 50 seconds.) The Membership module has also exceeded all expectations. By the end of the first week our Pastor's smartphone was programmed to access the Church's Servant Keeper data base and within hours it was put into use as well. Our former management program had limited information about our members and we are taking advantage of the vast number of data fields to gather and enter the information. We will be launching later this year the option to make it possible for members to access the member portal that will be added to our website. This will benefit both our members and our staff to update and maintain the family records. There is no doubt that Servant Keeper software is a very powerful, but easy to use, management program. In the business environment of which I was involved in the design and implementation of software programs such as Servant Keeper would be rated in the top 10% without a doubt. There is no doubt that a software program of this caliber would be significantly more expensive to acquire and administer. If a staff member has a reasonable working knowledge of word processing and spreadsheet programs, they can replicate the experience we have had and the support that has been provided to us from Servant Keeper.

Pros

Easy of navigation, yet extremely comprehensive in depth.

Cons

I have not found enough differences to justify both speed tasks and a regular task bar. I also found the User Manual (Contributions especially) in need of reprint. Many index pages are of by two (2) and the user needs to add 2 to most page numbers.
The author makes some assumptions about the reader: 1. That they have a working knowledge of the entire system when reading about a specific task, 2. There are words or topics missing in the index which makes it difficult to navigate through the book.

Response from Servant PC Resources of Servant PC Resources, Inc

Replied February 2017

Thank you Douglas! It's very kind of you to take the time to post this review. I think it will be helpful for many. We are honored to serve your ministry. The Servant Keeper Team

August 2017

Susan from Redeemer United Methodist Church Kingston WA

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

We recently upgraded to SK 8 with our database on the Cloud. Technical Support was awesome!

Pros

We have used the SK Contributions module for many years and it has worked extremely well. I especially like, that if we make the occasional data entry error, it is a straightforward process to make corrections. Three of our volunteers attended a SK training session last spring and we were impressed with the membership module. We could immediately see how we could use membership features to support many of our ministries. The ease of customizing our database with our own names for various fields is great. The Groups Keeper is an awesome tool and we foresee using it extensively. Although we are still learning the SK Writer functions, we can already see that in conjunction with the Groups Keeper, we will be able to personalize letters, emails, campaigns, etc. Perhaps the most appreciated feature of SK8 is that it resides on the Cloud. This enables all of us to work from home, which is a huge plus for our organization, which is 100% volunteers, except for our minister. Also, we appreciate that our data is backed up daily automatically.

Cons

There is so much functionality it is easy to "use it or lose it". This says more about us than the software!

Response from Servant PC Resources of Servant PC Resources, Inc

Replied September 2017

Hi Susan, thank you so much for your kind words and your thorough 5-star review! It's a joy and privilege to serve your ministry! - the Servant Keeper Team

January 2018

Scott from New Life UPC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Investing in the Helpdesk saved me as a customer with Servant Keeper

Pros

I love how much time it saves me. Highly proficient. Love the Help Desk department!. They are quickly becoming my 2nd family.

Cons

Cannot purchase without Helpdesk. I was a little taken back at first by the fact that the we invested into servant keeper and when we needed training on the program we were told that we needed to pay more money to learn how to use the software.

Response from Servant PC Resources of Servant PC Resources, Inc

Replied February 2018

Hi Scott! Thanks for using Servant Keeper and we're glad you're taking advantage of the HelpDesk. Many companies outsource their HelpDesk so that they can offer "free" support. Many times when you call for help with one of those companies you feel like you know more than their support department. That's the nature of "free" support, unfortunately. At ServantPC we don't outsource our support. Our HelpDesk agents work in the same building as the rest of us. Then there are some other companies simply raise their monthly prices to build in the cost of support. In order to keep our prices down (starting at 9.99/mo!) a HelpDesk subscription with Servant Keeper is always optional. Also, there is help built into the system and lots of ways to get free assistance, but we have worked hard to develop a pricing model that makes high quality support available. thank you and it's an honor to serve your ministry! - the Servant Keeper Team

January 2018

Albert from Consultant

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Servant Keeper gets across the board. Their salesman,

Online directory for church membership. Saved many man days of work recording and tabulating contribution statements to the membership. Opens door to online communication to church membership.' Allows membership to review their giving statements at any time online.

Pros

We formed a committee to review electronic giving in early November. In this process we learned that our church had purchased SK, but had not implemented it.

After reviewing the benefits of SK we decided we should first implement SK before moving into electronic giving. We tested SK live for over a month to confirm that it work for us. Prior to SK we used PowerChurch Plus for membership records and manually recorded all of contribution records by hand on paper ledgers.

The conversion from PCP went very well using the SK provided tool for data conversion. In this process we moved 525 families with 1149 members to SK from PCP in a manner of minutes.

The SK salesman met with us almost daily over the phone to answer our questions when we were in the month long evaluation. He answered both functional and technical questions as we tested the functionality.

At this point we have implemented the membership and contributions modules from SK. We are planning to implement the Directory next and then get into email ' text communication in the Church membership.

The guys entering the contributions especially enjoyed doing the "Ka-Ching" feature that sounded every time they entered a contribution. Overall at this time we are very happy with SK and the service they have provided as we implemented the software. We decided to implement the "cloud" version of the software and it works as fast as the local version which we used in testing.

Cons

We wish that all of the features were rolled up in the cost for the cloud version.

Other than that there everything has worked as advertised.

Response from Servant PC Resources of Servant PC Resources, Inc

Replied January 2018

Hi Albert, very kind of you to leave a very detailed and glowing review of Servant Keeper. It's an honor to serve your ministry and we are so glad that SK is a blessing for you! - the Servant Keeper Team

February 2015

G. from Vertical Bark, llc

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

February 2015

A different perspective ' an IT Services Professional's view of SK

As an IT Services professional for over three decades, I am engaged daily, sometimes for hours on end, with software products, services, and helpdesks around the world. Over the years, I have observed great software looses its greatness if the helpdesk and support team do not provide the same level of great support. Sometimes made bearable with a good helpdesk and support. Tolerable with live, call-in, voice support instead of chat and email support. Quite serviceable if the helpdesk knows the software inside out. Equally important is, if the helpdesk clearly understands the short-term and long-term purpose and goals of why the software was developed. A combination darn hard to find today. To be really great software, the helpdesk must be equally great. That is not done by the helpdesk following a Script of (many times) unrelated checkpoints and disjointed steps. I am not the "end-user" of SK. For my clients, my task as a contract IT professional, is to install, and locally support SK through all phases of it lifecycle. Of course, the client also has the ability to call SK directly. On the more technical, cumbersome or time consuming challenges, I am typically asked to do the "heavy-lifting" with the SK helpdesk. Over the past 6 years, with every single instance, I have experienced a very high quality level of support. Some of the very best service have experienced, and I deal continually with a lot of helpdesks around the world. How I rate SK (01, lowest to 10, highest points) Service: 10 pts. Purpose Driven 10 pts. Mission Driven 09 pts. Down-right pleasant and personable - the right amount just to let you know it is "Person-to-Person", NOT "Script-Reader to User". 09 pts. Professional 09 pts. Knowledgeable - I am continually surprised at the depth the helpdesk folks know their product. 42 pts. Truthful - If they didn't know the answer at the time, there was no bluffing, no wasting time. Simply, "I don't know, but will find the answer or a staff person (supervisor or engineer) - and I will get back to you by (target time/date). 100%, without fail. Oh, did I miss mentioning the software. Absolutely, 9.999 Points. (Of course it's not perfect) I have SK installations in a very large congregation (1000+) and in smaller congregations (under 250). All of my users have found SK and the Helpdesk Subscription extremely Cost Effective. ROI on all of this? In this case, Eternal - Priceless.

April 2018

Jeff from Palmerdale Cross Baptist Church

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

April 2018

Servant Keeper is a great product for the price.

Pros

The price verses quality is exceptional. Servant keeper is easy to use, and does a great job at tracking church membership. All the new features that have come out have made it very competitive with other companies. I especially like the add on of background checks and registration.

Cons

I am not a fan of how expensive the cloud/ mobile versions are. This is a great feature that many churches could not afford. We had to pick a few staff members to receive the app, and others had to use the traditional site.
I also wish each member could establish their own profile.

Response from Servant PC Resources of Servant PC Resources, Inc

Replied April 2018

Hi Jeff, first thanks for using Servant Keeper and for recommending it to other churches. Second, I think you may not know that all of your users can use the mobile and web apps as well as the desktop apps and you can use it on unlimited devices and computers for no additional charge. Also, please know that all of your members can manage their own profiles online at no additional charge to you. - thanks! the Servant Keeper Team

January 2014

Andre from Venetia Systems LLC

Review Source: Capterra


Ease-of-use

4.0

Customer support

2.0

January 2014

SK7 Upgrade - be careful!

We have used SK6 for a number of years at our church and have been very satisfied with it. My wife is treasurer at our church and at another church where she has been frustrated by their existing, 'clunky' system. Based on her experience with SK6 at our church, she persuaded them to buy SK7. One of the most useful features for entering contributions in SK6 was the ability to scan checks which prefilled the contributors details and helped ensure correct allocation. This feature has not been retained in SK7. Instead it has been replaced by a new feature which utilizes a service with TransModus which allows checks to be scanned and deposited directly into your bank account. However, this service costs $200-$300 per month which is too expensive for smaller churches with tight budgets. It would have made a lot more sense for them to have retained the old option in SK7 in addition to the new option. I can see that the new option could be useful for bigger churches with more substantial budgets. I just cannot understand why the existing users should now be adversely impacted by having the simple check scanning functionality removed. I spoke to a SK sales rep who seemed to be at sea about why the functionality had been removed. I also did not get the feeling the he was particularly interested in communicating our frustration up the chain of command.

Response from Servant PC Resources of Servant PC Resources, Inc

Replied July 2014

Andre, First, thank you for using Servant Keeper and for recommending it to others. I'm glad it has served you so well! We have indeed brought back desktop check scanning for V7. The decision was made based on emerging technology that replaced the basic scanners. One correction is that the TransModus feature you mention is billed a few cents per check, not several hundred dollars per month. I'm sorry for the misunderstanding. The benefit of the Transmodus check scanner is that it accomplishes the remote deposit, and can scan up to 90 checks at a time. The other thing many churches requested is online giving that integrates with Servant Keeper, thus eliminating double entry. Not only do we offer that now, but we are able to provide that at a significantly less cost than the other online giving options. Donors can give by credit, debit, or check account, according to the church's preference. Please contact us if you would like to discuss further.

January 2017

Faith from Pine Ridge Bible Church

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Best Church Software for the price!

We are a small church (about 100 attendees) and recently purchased ServantKeeper as our first church management software. I'm pretty confident that this will also be our LAST church software because we bought the lifetime license and we love the program! I (the church secretary) have used several different database management systems in past jobs, so I knew I wanted church software with a detailed database, member groups, family connections, and ease of updating/sorting. ServantKeeper is all of those!

Pros

When I add new people to the database, it automatically forms a family unit (with that person as the head), and it is so easy to add spouse/children directly from that family--which means I don't have to type the address/phone/anniversary/membership status multiple times. This is NOT the case with most other software I tested.
Every person can be added to groups or Sunday School classes, have attendance and contributions tracked, and can even have skills or volunteer areas added to their profile. It's very customizable, so this should be helpful for any organization.

Cons

The only downside for us is the formatting of the reports. There are a lot of reports available (i.e. family profile, directory pages, attendance) and they are customizable, but you can't change the formatting (font size, layout, etc.). Obviously, this isn't a huge deal, because the reports are still helpful--that's just the one thing I would change.

October 2012

Vicki from Ascension Lutheran Church

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2012

Church record keeping at your finger tips

Servant Keeper is a great asset to our church record keeping & daily needs of managing our congregation. The financial portion of the program is easy to use. You won't need an accountant to make entries & run a vast array of easy to read reports. Accountants will find the complete information they need as well. The membership manager can maintain a wealth of knowledge about members & visitors. Easy to add & maintain. Reports are simple & can be customized for your specific needs. Overall, the screens are easy to read, progress in logical fashion & allow even users with basic computer knowledge to be successful & not overwhelmed. More experiences users can customize, optimize & utilize the software is countless ways to suit their needs. Customer service is friendly, quick access for help & well trained. Our 3 year history with Servant Keeper has been positive & extremely beneficial to our church. I highly recommend this software for any size congregation.

Pros

Simple to use. Entry screens are basic and easy to follow. Entry errors are easy to correct. Easy to add new people and catagories while making entries.

Members like how detailed yet simple their giving statements are. Clear format for easy understanding. Multiple options are available for statements to customize to your needs for that moment.

Reports are easy to read in ways that are simple for councils and chairpersons to review quickly and without additional training.

History is quickly accessed and can be used to create an abundance of reports for budgets and church needs.

Webinars are informative and helpful. Don't skip them if at all possible. They open new ways of using the software.

Cons

Pledges can only be tracked per person, not by family, on critical reports. There are ways to work around this by entering the spouse with a zero pledge, but doesn't not quite correct the whole problem there. Not enough con to outweigh all the positive pros though.

January 2019

Sandra from Central Church of Christ

Company Size: